Hotel Eastside in St. Gallen

Got stiffed by the restaurant manager. Told there was a buffet, we booked a table for two. When we turned up there was no buffet but were assured that "we'll bring out what you want, just like the buffet, ask for whatever you want". That was a lie and we were charged per dish, absolutely not recommend - shame on them

Rude, awful service.
One of the worst experiences I had communicating with personnel compared to dozens of hotels all around the world.

I have booked a late check-in, and the hotel has successfully approved it.

But then I called to ensure the late arrival and to add travel with +1 person.
I heard the worst accusations in my life: First, they were extremely rude, throwing a phone and telling me that it's very suspicious that I am arriving late or adding another person (none of your business, do your job!!!).

Then they asked for the bank card CVV by phone, which should have been a HUGE red flag, but I was stupid enough to do it.

By listening to all this and demanding a card, even knowing that provider guarantees my payment to the hotel in case of non-arrival, guess what?

They took money and had not prepared a room for two people, no blanket, no towrls, no refund!

Recommendation: Any self-checkin machine will do the job and provide service as requested, instead of listening to accusations.

It was clean, though.