ibis Zurich City West in Zurich

Please be careful of hidden charges when checking in.

The room itself was fine, but the front desk service wasㅠdisappointing. They should clearly explain any additional costs to foreign guests before charging them.

For example, although I stayed alone, I was initially charged city tax for two people without any confirmation.

The receptionist also asked about breakfast very quickly, and I thought it meant I could skip it. However, they were actually asking if I wanted to add breakfast. They never mentioned the price (27 CHF), and since English is not my first language, I didn’t fully understand the situation.

As a result, the breakfast charge was added to my bill without a clear explanation.

I didn t charge their, but the whole experience was uncomfortable and could have been avoided with clearer communication.

I don’t think there was any bad intention, but the communication was unclear and made the experience uncomfortable. This situation could have been avoided with better explanation.

We stayed at ibis Zürich City West for one night while visiting Zurich, and it worked well as a straightforward place to stay for a quick stop in the city.

We had a triple room, which was a good size and worked well for our needs. The room was clean, tidy, and comfortable, with enough space for luggage and a good night’s sleep after travelling. It wasn’t luxurious, but it had everything you would expect from an Ibis hotel and felt well maintained.

In terms of location, the hotel is about a 20-minute walk from Zurich’s main train station, which makes it reasonably convenient if you’re arriving by train. The area felt easy to navigate, and although it’s not right in the historic centre, it’s close enough to reach the main parts of the city without too much difficulty.

Our stay was very short — we arrived late in the evening and left early the next morning — so we didn’t get the chance to explore the hotel or use any of the facilities such as the restaurant or breakfast service. For us, the hotel simply served as a comfortable overnight stop.

I would recommend ibis Zürich City West if you’re looking for a clean, reliable hotel for a short stay in Zurich. It’s particularly suitable if you just need somewhere practical to sleep before continuing your journey.