Lotus Paradise Resort in Koh Tao Island

THIS IS THE WORST PLACE EVER TO BE HONEST. DONT STAY HERE. Fine location if you are going out but other than that I don’t have a good word to say. First of all, we stayed for four nights and not once was the room cleaned, not once were the bins changed and we ran out of toilet paper every day. Secondly, the smell of sewage as we opened the door to the bathroom every day was nothing short of revolting. The AC also leaked all over the floor and bed. There is a sign warning you to not put your belongings underneath but the puddle reached about two metres in length so nothing was safe from the water. We had to go get maintenance to clean it but were not offered any sort of apology or new towels after we had used our own to dry our damp belongings. Many suspicious stains were also on the sheets which we ignored for the sake of peace. A bin bag and pizza box was left outside the door because as I mentioned before the cleaners didn’t empty our bins during our whole five day stay and we didn’t want the ants that infested our room to gather. At checkout we got charged for all of our towels 500 baht each so 2000 in total as they claimed they were damaged beyond repair. However this was just general dirt that anyone would have after a duration of a five day stay when not getting clean towels. We even rinsed the towels in the sink with soap to show that it would come out but we were to no avail. I have stayed in cleaner hostels and recommend you do the same instead of putting up with this as you will probably be charged too. This was also by far our most expensive accomodation. If I could leave 0 starts I would. I’m genuinely not a karen I’m 20 but this is just ridiculous.

DONT IGNORE THE REVIEWS
I've traveled a lot around the world and stayed in slums. But somehow this place is the worst by far. Briefly:
1. The rooms arent by the beach as advertised, they are on the main street. The bass from the loud music of the famous drag show is literally rocking my room as I'm typing. Street noise in general is unbearable until 3 AM.
2. AC is just a fan, doesnt cool at all.
3. Ants, moths, mosquitos, lizards EVERYWHERE.
4. Water pressure is extremely low, making it impossible to shower and the toilet barely flushes.
5. The guys at the reception dismissed my complaints and pretty much ignored me, pretending not to understand. Using a translation app I kindly asked them to cancel my remaining nights. They said its not possible.

If I could give 0 stars, I absolutely would. I honestly don’t even know where to begin. Please, everyone — avoid this place.

I arrived with my friend at 16:30 (check-in is from 2:00 PM). After a long trip, my friend was sick and we were exhausted — we just wanted to rest.
There was no greeting, no “hello,” nothing. The first thing they said was, “Is this you?” while showing us a printed Agoda paper. Not welcoming at all.

Our room wasn’t even ready. A staff member opened the door and was clearly surprised to find it still occupied from previous guests. We had to wait another 30 minutes for them to prepare it.

When we finally got in (Room 9215), the problems continued:
• There was no internet in the room, which was unacceptable as I needed to work.
• The air conditioning was leaking. A staff member entered the room in the middle of the day while my friend was sleeping to fix it. There was noise and disruption for about 30 minutes.
• No one informed us about breakfast — we had to ask ourselves.
• No one mentioned the shuttle service either.
• At 4 AM, the AC started leaking again. I woke up and couldn’t fall back asleep because of the constant dripping.
• The electricity was going on and off multiple times during the day.

When I reported the AC issue again at reception, the staff member simply smirked and laughed in our faces. That reaction alone says everything about the level of professionalism here.

I’ve been living in Thailand for 1.5 years and I truly love this country. I have never had such a disappointing experience anywhere here. This stay completely ruined what was supposed to be a relaxing vacation.

Very unprofessional, poorly managed, and extremely disappointing. I would not recommend this place to anyone.

I really wanted to love my stay at Lotus Resort because the location is fantastic, but unfortunately, the room conditions made it hard to fully enjoy the island vibe. Here is the breakdown of my experience:

The Good
• The Bed: Easily the highlight of the stay. The bed was exceptionally comfortable, which was a lifesaver given the other issues.
• Staff: The team here is wonderful. Everyone was friendly and welcoming, doing their best to be helpful throughout my stay.
• Location: You are right in the heart of the action, which is perfect for exploring Koh Tao.

The Not-So-Good
• The Noise: Be warned—if you aren't out partying, you won't be sleeping early. The club music is incredibly loud and pumps consistently until about 2:00 AM.
• Room Condition: The rooms felt very "tired" and neglected. I noticed significant peeling paint on the walls, giving the space a worn-down feel.
• Plumbing Woes: This was the biggest dealbreaker. The shower drain didn't work properly, and the toilet frequently flooded, which was both frustrating and unhygienic.
• The Smell: There was a constant, unpleasant odor in the room that shifted between sewage and dampness. It made it difficult to feel relaxed or "clean" while inside.

Final Verdict: If you are a heavy sleeper who plans to party until 3:00 AM and only needs a comfy mattress to crash on, the location might be worth it. Otherwise, the maintenance issues and smell make it a tough place to recommend until they do some serious renovations.

In the booking it is mentioned that you may experience some noise because some of the small houses are located near a bar. What they did not mention is that our house was only about 0.5 meters away from this bar, where a pool party was held every other night. The music was so loud that it was impossible to understand each other inside the house, and the bass was extremely heavy. They also did not mention that the resort is located in the main nightlife street.
During our entire stay we had problems with mice in our room. They closed a few holes in the walls, but the mouse kept coming back. Our belongings were damaged by gnawing and our food was eaten. Sleeping was almost impossible because of this. After three nights we were offered the option to move to another house, but only if we paid extra.
The room was never cleaned unless we went to the reception twice a day to ask them to please come and clean it. Overall, this was a very exhausting holiday due to constantly having to follow up on issues, the mice, and the severe noise disturbance.

Very very loud noise from the bar nearby until 1:00AM every day.
Dirty sheets. We found a big stain on the sheets.
No reception at night so we could not talk to anyone to replace the dirty sheets

Not recommended at all!!!