Diamond Beach Resort in Ao Nam Mao

Most of the relevant points that make a stay pleasurable are missing

The staff is veey uncourteous. They do not have even basic customer service skills.

No staff understands the english well.

Even after prior intimation about reaching early, they did not provide the room before 2 pm, though the rooms were available and ready.

The room provided had the non functional air conditioning. No one looked at the complaint. All non competent staff tried to attend it and after 2 hours got the room changed.

No room cleaning is done unless specifically told.

The hotel does not have a basic full fledged restaurant.

No room cleaning is done unless specifically told.

The hotel does not have a basic full fledged restaurant.

The location is pretty odd and very inconvenient for commuting.

Even for basic dinner to go to Ao nag it costs 400 baht per trip. That makes it over all very costly.

There is no supervisor or manager to attend any complaints.

Better stay near Ao Nang beach in a decent hotel and not spend anything.on property like this

And btw its not a beach property. They have a man made beach near the shore.

Rooms are okay it gets super hot super fast and you will sweat under the low quality covers. If you order food in the restaurant it will get delivered from somewhere else and doesn’t taste like anything. It’s okay to stay here for 1-2 nights to go to the airport but otherwise go somewhere else. The pool is nice but the beach is really muddy and not really good to enter. There are 1000000 mosquitos. The town is really ugly and there is nothing to do and not a single good restaurant.

Our stay at this hotel was extremely disappointing from the moment we arrived. Despite booking a room with a balcony, we were told it had been given to someone else. Instead, they placed us in a room facing a corridor and tried to insist that this was the “balcony” we had paid for. When we raised the issue with reception, the staff member brushed it off and started explaining how to use the door and the AC instead of addressing the problem.

The poor experience continued with breakfast. The quality was shockingly bad, and it was clear there were no professional chefs preparing the food. Overall, it was one of the worst hotel stays we’ve ever had. We would not recommend this place to anyone.