Aonang Phu Petra Resort Krabi in Ao Nang

This was one of the most unprofessional welcomes I’ve experienced in all my years of traveling. I arrived two hours before check-in and was told my room wasn’t ready, which I understood, so I waited in the reception area. About an hour later, another couple arrived—also before the check-in time—and were allowed to check in straight away. It was only when the receptionist saw me watching their conversation that she told me my room was ready too. There was no communication during that whole time—no radios, no updates, nothing—so I have no idea why I had to wait and only got access to my room after someone else was helped. It felt unfair and poorly managed. When I was being shown to my room, the staff member opened the balcony doors and suddenly screamed. I asked what was wrong, and she said there was an issue with the bed, then left me outside on the porch while she went to get someone else. When she returned, I asked again why she screamed like that, and she avoided the question. I pressed her further, asking if there was an animal or something in the room, and she vaguely admitted she had seen an insect or animal, but didn’t clarify what exactly it was. She then brought a maintenance man to check the room, and they both laughed about the situation in Thai while I was standing right there. It made me feel very uncomfortable and disrespected. She then told me it was fine because whatever it was couldn’t be found, so it must have gone. At that point, I said I didn’t feel comfortable staying in that room anymore. We returned to reception together, and as we walked, she kept laughing with other staff members about what had happened, even though I was right beside her. It felt incredibly unprofessional and dismissive of my concerns. I already felt like leaving, but decided to give it another try. They moved me to a different room, but unfortunately, this room was filthy. The surfaces hadn't been wiped down, and there were watermarks everywhere (photos attached). I asked housekeeping to come clean the room again, and it took them three separate attempts over the next 24 hours to do it properly. I didn’t feel comfortable at all during my stay. I stayed one night and then checked out. I requested a refund, which they did provide, thankfully, but it was such a disappointing experience overall. I had really been looking forward to staying here, but I was shocked by how unprofessional and careless the staff were. I would absolutely avoid this place at all costs