Deevana Plaza Krabi Aonang in Ao Nang

We had a very bad experience at this hotel and I would not recommend it to anyone.

We booked a room for 3 adults for 3 nights. On the first day of check-in, the room had 3 towels, which was expected. On the second day, we did not use the towels, so the housekeeping staff did not change them during room cleaning. On the third day, after using the towels, housekeeping changed them—but shockingly, they provided only 2 towels instead of 3.

At that time, we did not raise an issue as we were not using the towels much. However, the real problem started during check-out, when the staff claimed that one towel was missing and insisted that we had to pay for it.

We clearly explained that:

The hotel itself failed to provide 3 towels after cleaning

We were staying as 3 adults

No towel was taken or misplaced by us

Despite this, the staff argued with us for more than 30 minutes, showed no professionalism, and completely ignored our explanation. In the end, they forcefully deducted the towel charge from our security deposit, which is unacceptable.

This behavior reflects poor management, lack of accountability, and dishonest practices. Arguing with guests over such a small issue and blaming them for the hotel’s own mistake is extremely unprofessional and ruins the entire stay experience.

Because of this incident, our overall stay was completely spoiled. I strongly advise travelers to be careful while staying here, especially regarding security deposits. There are many better hotels that treat guests with respect.

Not worth the stress. Will never stay here again.

180€ a night is definitely overpriced. Rooms are modern but not particularly clean (for example moldy curtain in the shower). Upon arrival the room smelled funky, so I checked the vent and it looked disgusting. I contacted reception and got it cleaned eventually, but it’s something that shouldn’t happen in a 4 star resort. Who knows how the filters inside the air conditioning look like😖

There is often a bad smell coming out of the shower/bathroom drain.

Lobby, pool area and restaurant look nice, we didn’t have breakfast but we had a look at the buffet and there was a nice variety.

Check in took a long time (20mins waiting) because they couldn’t find our reservation, but this seems to be a common issue for Thai hotels.

I was a bit disappointed with this 4-star hotel, despite some very positive aspects.

First of all, a big thank you to the staff, they were genuinely friendly, helpful, and attentive throughout my stay. The same goes for the housekeeping team: the room was perfectly clean every day, which I really appreciated.

As for the hotel itself, the common areas are very beautiful and well designed, but unfortunately, the room had a strong and unpleasant mold smell. The 2 star grade is almost due to that. I tried everything to get rid of it, and the only way to slightly reduce it was to keep the air conditioning running nonstop at maximum power. It helped a bit, but the issue never fully disappeared. The room itself was clean, so I believe the smell was coming from the walls (under the paint) or the air-conditioning system.

Another frustrating point was the bathroom sink. The faucet was far too small for the size of the sink, making it almost impossible to even wash your hands properly, you constantly hit your hands against the sink.

One positive and more eco-friendly aspect is that the common areas are not air-conditioned, except for enclosed rooms. Honestly, this was great and a refreshing change.

Regarding breakfast, there was a fairly good selection, and it was overall decent. I also appreciated the many vegetarian options available.

The hotel has a large swimming pool, with pH, chlorine levels, and water temperature clearly displayed and regularly checked, which is reassuring. However, the gym closes very early, and unfortunately I never had the chance to use it. Each time I came back from the night market, it was already closed (I believe it closes around 7 p.m., i know for sure that at 9pm it's closed).

Overall, while the hotel has some strong points, especially the staff and cleanliness, the room issues don’t quite match what you’d expect from a 4-star hotel.