One Resort Aqua Park & Spa in Monastir

Little improvement could make this place so much better. It was my daughters birthday during our stay so contacted the hotel via email, WhatsApp and via Instagram to try and arrange something, sadly I didn’t have a reply on either message which was a real shame. Transfer: About 40 mins, only 1 stop before we got dropped off. Check-in: Many people arrived at the same time, only 1 person on reception to check people in before paying the guy for the local taxes so could have been quicker. Room: We stayed in a family room, note this hotel has no lifts, family rooms are on the 1sr and 2nd floors so if you have a buggy etc bare that in mind. Rooms are ok, our fridge didn’t work, reported 4 times and wasn’t sorted, sliding door was broken and lock on the balcony door didn’t work but thankfully fixed within the hour. Draw on desk was broke and half hanging off. Room itself was ok, larger than most rooms and having a smaller sleeping area for the kids is great. Bathroom was a good size and clean. Drinks: The hotel has signs about recycling and the environment, sadly they don’t really practice much of this, they use a number of single use plastics like spoons for the deserts and for the soft drinks most are from 1 litre bottles. Service on the bars was poor, usually more often than not just one person on the bar so the wait can be long and when the evening entertainment is on order in bulk as the barmen often need to leave the bar to collect empty’s. Drink selection is poor as well sadly, you’ll see many spirit bottles behind the pool bar…..sadly this bar services hot drinks, beer, water and soft drinks only. I’d highly highly recommend taking your own cups! Snacks: Ice Cream, you’d get more ice cream on a tea spoon than what you’re given on a cone! But they do taste nice. Snack Bar: School canteen burgers and the greasiest chips you’ll get! Beach Snack Bar: After a few days I noticed this was the best place for drinks as no queues. This is also the place food is available 24/7 with menus depending on the time. Tacos were nice despite not actually being tacos, pizza had done weird cheese texture that stuck to your month for a while. Entertainment: Night shows were very very good! The entertainment team are a credit to the hotel, They try getting you involved with activities but not pushy if you say no. Some nights the entertainment can be held away from the main area but it’s not clear where each nightly entertainment is held, one night a number of people waited while it started in the main hotel area by reception. They always have something going on, you also have mini golf and archery if you fancy it. Buffet Restaurant: Haven’t been to an A/I like this before! Way too small for the amount of guests! You queue up like your at school, the food isn’t set out on islands so you can only get food on one side and when people queue for some pasta it blocks people of getting to many food options. Breakfast and Dinner weren’t great, breakfast offeri