Sousse Palace Hotel & Spa in Sousse
✅ Excellent service from housekeeping described as 'exceptional' and 'fantastic with romance service'. ✅ Good food quality across all meals with notable delicious options and a rooftop a la carte restaurant. ✅ Private beach with dedicated security staff and easy access. ✅ Indoor pool praised as nice and warm with jacuzzi and massage water flows. ✅ Convenient central location close to Medina and cultural sites. ❌ Several reviewers report outdated and poorly maintained rooms with issues like broken AC, musty smells, and faulty lighting. ❌ Complaints about slow or unenthusiastic service from some staff, with examples of missing minibar items and rude waiters. ❌ Wi-Fi coverage does not reach all rooms, requiring guests to use lobby for internet access. ❌ Some guests noted lack of clear directions for towels at the pool and extra fees for towel deposits. ❌ Reports of cockroaches and damp smells in rooms, as well as security concerns regarding balcony access.
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Description
Sousse Palace Hotel & Spa is a five-star property built in 2009, located in the heart of Sousse with 250 rooms ranging from economy to luxurious suites. The hotel features a private sandy beach just 50 meters away on the first shoreline, five restaurants, several bars and cafes on site, and extensive wellness facilities including indoor and outdoor pools, a spa, sauna, and massage services. Guests will find amenities such as free Wi-Fi throughout the property, private parking, and a kids’ club. Rooms vary widely, including options with balconies and views of the sea, pool, garden, or city. The hotel offers 24-hour reception, currency exchange, business and conference facilities, and laundry services. The blend of city-center convenience and beachfront location makes it suitable for leisure and business travelers alike.
Location
Sousse Palace Hotel & Spa is situated at 30 Avenue Habib Bourguiba, in central Sousse. It is approximately 13 kilometers from Habib Bourguiba International Airport in Monastir. The hotel is only 160 meters from the nearest beach, شاطئ زبلا, providing direct beach access. Several cultural sites lie within walking distance, including Museum Dar Essid at 619 meters and the Sousse Archeological Museum at 988 meters. Nearby dining options include Restaurant bar Al Malouf (270 m), Restaurant bar le cristal (281 m), and café perle du sahel (296 m). The train station to Tunis is around 200-300 meters away, facilitating convenient city travel.
Tips
- If you prefer a room with a true sea view, verify this at check-in due to past issues with obstructed views.
- Bring patience for service delays during peak meal times and plan to use the lobby for Wi-Fi access.
- To avoid confusion, ask staff directly about towel deposits and locations when using the pools.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Outdoor furniture
- Room service
- Family room
- Smoke Detector
- Minibar
- Bathtub
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Snack bar
- Kitchen
- Free Wi-Fi
- Shuttle
- Car rental
- Airport transportation
- German
- Russian
- English
- Italian
- French
- Multi-language staff
- Arabic
- Tour assistance
- Nightclub
- Sun Deck
- Parking
- Parking nearby
- Water park
- Swimming pool
- Indoor Pool
- Outdoor pool
- Beach facilities
- Private beach
- Pool facilities
- Beach/pool towels
- Public beach
- Next to the beach
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Gym
- Doctor
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Children swimming pool
- Family/Kid Friendly
- Pets Not Allowed
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 160 m. It takes 2 minutes To the beach!
Street view
Video: Sousse Palace Hotel & Spa, Sousse, Tunisia
Map
Reviews
Only thing 5 star here was the Housekeeper, she deserves a raise for exceptional service.
Check in took 10 minutes. luggage guy took 2 tips, once from my wife and didn't say she tipped him already when i tipped him.
Room was uncomfortably hot and AC didnt work entire hotel, tv didn't work, bathroom light broken, room for broken.
Paid for Sea View was given a view entirely of a dirty roof which held security concern of outside people entering from the balcony or peeping. until I complained and reception made me write a agreement to delete my online feedback as a Condition to change my room which is Quite unprofessional to require that. New room was far better though, bigger shower too.
Housekeeper did fantastic with romance service in 2311, was lovely. Breakfast had decent options but staff took my silverware even after i told him to leave it and next day took my wife's newly obtained cup of cereal right in front of her, ridiculous. Indoor Pool was nice and warm tho has too much chlorine it was burning our skin after being in only 2 minutes. Towels were hard to find, staff didn't give clear direction where to find and required 20 dinar deposit each wondered around asking staff where until decided to go back to reception to ask where towel person is. Restaurant by the pool up the glass outside elevator is little expensive but their food is worth it, very delicious and a fantastic view. Beach has a security at all times.
Room condition is poor. Furniture outdated. Rugs are filthy. Aircon doesn’t cool. Room has heavy, unpleasant musty smell.
the location was perfect-close to everything.
I told them that this was not the type of room I had reserved and they changed it for me.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Sousse Palace Hotel & Spa
What types of rooms are available at Sousse Palace Hotel & Spa?
The hotel offers a wide range of room types including Economy, Standard, Superior, Deluxe, Premium, Classic, Junior Suites, Suites, Apartments, Villas, Cottages, Bungalows, and various family and multi-bedroom options with views of the city, sea, pool, garden, or mountains.
Is parking available at the hotel and is it free?
Yes, the hotel provides private parking free of charge.
Does the hotel have facilities for children?
Yes, there is a kids’ club available for children.
Are pets allowed at Sousse Palace Hotel & Spa?
No, pets are not allowed according to the hotel policies.
How close is the hotel to the beach and local attractions?
The hotel’s private sandy beach is just 50 meters away. Museum Dar Essid is 619 meters from the hotel, and the Sousse Archeological Museum is 988 meters away.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 79 USD The best time to book is July 26, with rates starting from 78 USD