Royal Thalassa Monastir in Monastir

Right we arrived for a Christmas break and leave on the 28th December.
Hotel is clean but tired, gym is chargeable per day,
Food is a small selection, very similar everyday with long waits for the grill and pancakes. Overall disappointed with food choice.
Location...middle of nowhere, nothing outside the resort in a walkable distance.
Service is ok, if you speak French it's a major plus, English speak folk will struggle!!
No onsite shop/arcades etc
The entertainment....well it's cringy, awful and runs late! Rather not have it than see the room walk out during the acts it was that bad!
Beach is limited and covered in litter either side of the hotel not a nice walk on the beach.
All inclusive drinks are served from one bar so it does gets busy and water is chargeable!!
You are provided with 2 bottles a day (if you're lucky) then it's about £2 a bottle of water 7TDN for a 900ml glass bottle.
Overall all better places to stay for the money!!

Food selection was not great, same things on menu most nights. Mainly catered to French and Russian. Food not labelled well at all, had what i thought was chicken and labelled as chicken, turned out to be fish!! Good job i didn’t have any allergies. Same again with dessert, my partner had a cake that had nuts in but this was disclaimed anywhere! Again, luckily not allergies but only a matter of time until someone does have a reaction to the poor labelling system.

Bar staff morning and night were amazing, very attentive and friendly!

Rooms were okay, we had pool view and the toilet made a constant ‘filling up/flushing’ sound which was annoying. Beds were comfy and TV had Netflix, Prime etc which was good.

We had a distressing encounter with our coach driver on the transfer on the way back which we have contacted our provider about.

We booked a massage at the spa and we were forgotten about! Got into our massage 50 mins after the allotted time, which it was then rushed and the massage was not 50 minutes (which is what we paid for)

The hotel itself is no longer a 5-star as it is quite aged and needs some funds putting into it.

Arrival On arrival we were given documentation to fill in. The hotel was ill prepared no pens or a place to sit and complete it. When my partner finally got a pen she was pestered by a member of staff to hurry up and the member of staff was stood over her. My partner advised that she would give her pen back when completed but the member of staff was still hindering the process of this being completed. The reception manager came over to my partner was very loud and abrupt and snatched the pen out of her hand. This led to raised voices and not a welcoming start to our holiday. This led to the required documentation not being completed. Recommendation and corrective action: Prepare for your guest arrivals and have the appropriate equipment in place. Manager and reception staff to undertake basic customer service training. Room - 364 The room was far from 5 star Bathroom: Broken floor tiles that can cut your feet. Shower screen black with mould that had seen better days. Bathroom tiles broken and discoloured full of mould. Toilet Brush - Unfit for purpose infection control and health and safety are clearly low priority in this hotel in so many areas. Towels: Threadbare, stained and discoloured. Curtains: Filthy and full of black dust. Maid service: Poor and practically none existent even tipping didn’t work. Recommendations and corrective actions: Housekeeping team to be retrained or invest in a team with a can do attitude. Replace cracked and broken tiles. Replace threadbare, stained towels. Replace mouldy sealant around the bath and showers Deep clean rooms after every stay. Get rid of the toilet brushes they harbour germs and bacteria. The Director of the hotel had advised he visited my room at a meeting I had with him and stated it was adequate. I produced my evidence and we agreed to disagree. EasyJet had sold me a 5 star experience but had 3 star standards which I will be addressing with them. Cleanliness of hotel This leaves a lot to be desired and in 30years of visiting Tunisia is the worst. Communal areas Tired and dirty Toilet next to cafe bar disgusting. Broken toilet seat, overflowing bins, wet slippy floors, doors and door handles dirty. Carpets were cream in areas leading to your room. Heavily stained and threadbare in areas again hardly a 5 star experience that easyJet had sold me. Recommendations and corrective actions: Ensure communal areas are cleaned frequently and staff to sign off when last cleaned (toilets) so guests can be assured. Invest in a commercial hoover that can wash carpets. ( The maids do not have these they use a broom only) Outdoor and poolside: Dirty and heavily stained cushions by pool bar. Broken sun loungers heavily painted, chipped and dirty. Recommendations and corrective actions: Take broken loungers out of service and repair or dispose of. Deep clean the cushions or replace them. Pools: Danger!!!!!! Walking from the poolside into the pool the area was very slippy when gett