Southern Sun Abu Dhabi in Abu Dhabi City

Kal is abdolitely amazing,  she's very accomodating

Excellent hotel, staff is friendly, free valet parking, amenities are superb and large comfortable rooms with shower and bathtub. 
Bed quality offers best sleep.

The Southern Sun hotel has a welcoming entrance reception hall. The rooms are spacious and clean and everywhere that you go there's a lovely fresh odour smell. The hotel staff are lovely and helpful. The hotel seems to be very popular with visitors and We found that the pool area was congested. The gym is okay for cardio with the treadmills and cross trainers, however lacks in variety and is small.

Honestly I didn’t know what to expect when staying at this hotel but it was fantastic. The room was very big and included a bathtub which was great. Location was right next to Abu Dhabi mall and galleria mall. I asked for an iron and ironing board and it was brought right to my room. The gym was great and had a lot of useful equipment compared to other hotels. Thanks to Alice and Asad for being very helpful. The hotel has basement parking and if you’re lucky, parking right outside the hotel too.

Always a nice stay at Southern Sun although the AC in the rooftop gym does not cool it properly

Addressing Disparities in Service at Southern Sun Abu Dhabi
I am writing to express my observations regarding the service at Southern Sun Abu Dhabi, which I have frequented during my travels as an African professional in international sectors. While my second visit offered a satisfactory experience, I've noted a concerning disparity in the level of service provided during my first and most recent stays.
Specifically, I've perceived a difference in how staff, including those of African descent, engage with and assist African guests compared to those of European backgrounds. On two separate occasions, I felt a marked reluctance from the porter to assist with parking my vehicle or to allocate a driver, a stark contrast to the prompt and proactive assistance offered to a European guest who arrived just before me. This experience left me feeling as though I was actively seeking a basic service that was readily extended to others.
These instances have led me to question whether there's an unconscious bias influencing interactions with African professionals. As a frequent international traveler, I value seamless and respectful service, and it is disheartening to encounter situations that suggest otherwise.
I believe it's crucial for Southern Sun Abu Dhabi to ensure all guests, regardless of their background, receive consistent and equitable service. Addressing these perceptions will not only enhance the guest experience for African professionals but also reinforce the hotel's commitment to inclusive hospitality.

I had a lovely stay. My room is expansive and comes with a great bathtub which I enjoyed each night.

I Love the stunning entrance hall and the great location - making it 10-13min from TeamLab & Louvre, 30min from The Grand Mosque.

Staff are very helpful and friendly. Would definitely stay here again.

It was very nice hotel
Staff were very friendly specially Mr Ashraf from reception team
We got upgrade to executive room and really was amazing

Southern Sun Abu Dhabi is a clean, modern hotel in a great location. The rooms are big and comfortable, with nice bathrooms. The rooftop pool has a great view, and the restaurants serve tasty food, especially the steakhouse. The staff are friendly and helpful. A few small downsides are the small pool and open-style bathrooms, but overall, it’s a great place to stay at a good price.

During our recent trip to Abu Dhabi, we stayed at Southern Sun Abu Dhabi as part of a 3-day layover, and it exceeded our expectations in every way. We arrived early in the morning, just a couple of hours before our scheduled city tour. Although our room wasn’t ready yet, the staff was incredibly accommodating and directed us to a private guest lounge where we could freshen up. The space had everything we needed—showers, toiletries, towels—which allowed us to feel completely refreshed and ready for the day ahead.

By the time we returned from the tour, our room was ready—and it was beyond anything we expected. Spacious, beautifully designed, and incredibly comfortable, it instantly felt like a retreat. The bed was plush, the amenities thoughtfully arranged, and every corner of the room was spotless.

The staff at Southern Sun Abu Dhabi were truly outstanding. Their warm hospitality and attention to detail made all the difference.

The location was ideal—central, safe, and convenient for sightseeing, shopping, and dining. After busy days out, returning to the hotel felt like coming home.

This stay was truly memorable. From the exceptional service to the thoughtful birthday touches, the smooth arrival experience, and the comfort of our room, Southern Sun Abu Dhabi made our short layover feel like a luxurious mini-vacation. I would absolutely recommend it and can’t wait to return.