Bristol Marriott Royal Hotel in Bristol

really nice environment, staffs are friendly and helpful , room with bath tube

A very pleasant stay with Marriott, as always. Sizable room for a group of 4. The breakfast is exceptionally good. Central location allows us to travel between U of Bristol and Watershed easily.

Front Desk Staff was Excellent - I raised a concern when a member of Miller & Carter Restaurant said the main restaurant was closing this was at 2045 and she tried and confined us to a table not of our choice we advised if that was the only table she could offer then we would not dine there - there was 3 of us.

I informed the young lady at the front desk and she was understood and said she will speak as the restaurant was not closed. 

I like the Grand Marriott it’s one of my Favourite Hotel the point above is not a negative review it’s to reiterate the Hotel Staff look after there Guests and are good listeners.

Overnight stay at the hotel. Perfect location, very reasonable price for parking and very convenient.

Staffs are friendly and helpful. Will definitely come back again!

Gorgeous hotel in a central location .Offers comfortable rooms and all the amenities. An excellent restaurant is the main attraction.

The good things about the hotel were its location. Close to restaurants, a famous Banksy or two, lots of shops and theatres. Is a beautiful hotel with nice places to sit and meet if you are in a group. The rooms are very comfortable and clean. The car park, despite being £17 per night, was actually better value than other options nearby and we were able to leave the car there until midnight on the day of check out.

The negatives were that we were not able to get a reservation in the hotel restaurant which we found unusual. We had a group from 8 to 80 so we were worried about walking yet had no choice as they couldn’t fit us in. They were also impossible to contact as they didn’t reply to messages. There was chaos at check in with guests waiting for up to an hour to check in and get their keys. There were long queues for over two hours from 3pm to at least 5pm. Their excuse was that the hotel was fully booked but it’s not as though they didn’t know all those people were coming! They should have been prepared and there were a lot of unhappy customers that Saturday evening. Some front desk staff were flustered and sorry but couldn’t do anything about it and some didn’t seem to care. We were there a bit earlier so they could have got the process started but they wouldn’t so we had to queue twice. We were quite fed up. Even after all that and me paying £68 for 4 cars I had to keep repeating that I had already paid that and the next day.

Something in the system needs to change as it’s frustrating to spend 2 hours checking in when you are only staying for 1 night.
Perhaps if they are expecting so many people again they could put out tea and coffee in the tea lounge with a screen to enter and pay for your car and then have some kind of ticket system where you are called to the desk when it’s your turn.
It certainly needs better management as it’s not the welcome you expect when you’ve paid to stay in the Marriott brand.

Very nice and luxury atmosphere

Superb experience honestly! Rooms are clean,breakfast is delicious and staff are super great ! Daria at the reception, Ukrainian housekeeping lady and all the rest,just great! Excellent building too !!!

All was okay.. could do with better gym facilities...also could do with better food and beverages.

Everything is okay, the Bradford is good. The bed is comfortable, the room is normal, the toilet is not very clean. But the door cannot be closed softly, which causes a little bit danger