No. 53 Frederick Street in Edinburgh

On the positive side a fairly good location and moderately clean spacious rooms but not exactly luxurious! The rooms were serviced daily. However, there are no on site staff! It has been turned into a number of rooms with a key code locked door. There is no entrance either with a ‘sweeping staircase’ as described or reception. We were on the 3rd floor and it was quite a drag up the staircase. There is nowhere to leave your luggage on the property. The suggestion is you walk across the road, quite a way, to a cellar next to another hotel and use a key code on a padlock. Not secure at all in my opinion and worrying leaving luggage there. I wouldn’t recommend booking here at all. It was quite pricey and I’m sure there are much better options available elsewhere.

This place was horrible Entry to room up 3 flights of grey concrete stairs no staff all communication via email Tried multiple times to book a taxi from our top floor room no reception Had to walk down the 3 flights to outside to make the phone call Got a message back after telling them of the problems I had saying Glad you booked your taxi Enjoy your tour tomorrow Worst way to run a guest house ever

The roof leaks and the bed gets wet.

To avoid. We stayed 4 days and the shower didn't work (no water) the whole time. They didn't give us another room. They just offered an access to the staff shower. It's not really what we expected for a romantic weekend. But the real problem was they just didn't care. When I messaged them to tell the problem should deserved a compensation they just never answered. At all. They are crooks and if you have a problem you just will be on your own.

Do not stay here. Both nights of our stay we were kept awake by other guests until 5/6am. They were playing very loud music, shouting and screaming, slamming doors and threatened us when we asked them to be quiet. There were multiple groups of people doing this - there are no staff at the hotel and the owners clearly don't care about who is staying there. We contacted the owner, Rebecca, multiple times and were ignored. We also spoke to Sarah who agreed to refund us but has now stopped responding. They were happy to take our money but clearly aren't bothered about actually providing an adequate service. AVOID.

The service from this hotel is absolutely appalling; my boyfriend and i stayed here for two nights last week. Firstly, i was not sent the check in details and if I hadn’t had emailed them an hour before we were due to arrive I wouldn’t have received them, which would’ve left me very confused seeming as you have to enter multiple codes to get to your room because there are no staff in this hotel, which leads me into our biggest problem of the stay. For some reason this hotel thinks it’s a good idea to open a communal room in an unstaffed hotel with no cctv or and no instructions of who to contact if, inevitably, people are in this communal room making noise until 6am and you cannot sleep. We stayed on a Monday and Tuesday night, on the Monday night there were a group of men (most of which were not staying in the hotel) shouting and playing music and running around barefoot on the furniture until 4am. On the Tuesday night there were a couple playing loud music and loudly arguing with eachother from 2am-6am, they were shouting so loudly at eachother that we could hear them with our earplugs in and we were staying upstairs when they were downstairs. My boyfriend shouted at them to be quiet and received a threatening reply back. The possibility of something awful happening and the police having to be called mixed with the arguing all night meant we got no sleep. Naturally we were not best pleased so requested a refund from no.53 a week ago, on the morning we left the hotel, to which they agreed. However, I am now being ghosted by Sarah and have not received a reply or the refund. It is illegal and against the consumer rights act to not refund once you have agreed to so I will be seeking action through my bank account if this issue is not resolved. do not stay here if you want a safe and quiet nights sleep.