Holm House Hotel in Cardiff

Was OK to stay here, but the lack of support really dings the overall experience. The lack of reception was not a problem, and I was able to get into the building/room using the provided instructions easily. Checking the rooms when I arrived, I noticed that the shower was dripping after being turned off, and this would continue for 20-30 minutes. Called the building management to let them know, and to let them know it was not urgent. They said they would get a plumber out by 11 the next day. I came back to the room the next evening and the shower issue remained. I was not contacted after that initial phone call to verify fixes etc.

Additionally, there are a number of small details that were off in the room. Relatively minor, but these matter for a more luxury stay. The hot water tap was not secured properly as can be seen in the video. Additionally, I could see they did not properly mask off the bathroom ceiling lights when repainting (edges of light covered in paint). The interior of some drawers also had paint inside them indicating they were not sealed properly when painting. This does not look clean and neat, and I would expect it for an establishment like this.

Overall a decent stay, but I expect better attention to detail and more support given the luxury image they presented.

Fantastic food but the service was a little slow. We had to ask for pretty much everything. Can we order drinks, can we order food, can we order some more drinks.. service was slow but the staff were incredibly polite. I'd go again but only for the great food!