Red Lion Inn & Suites Sacramento in Sacramento

I am Handicapped and I was given a ground level accessible room. The Room was Neat, Comfortable, and the Shower was perfect for Handicapped individuals. There were two issues I had in my week stay; 1) Loud Guess and 2)Hotel Associate Uninformed. 1) On one of the nights at approximately 11pm, a woman started screaming some cuss words and that someone had done her wrong. I tried calling the front desk on my room phone and then used my cell phone to make them aware, but no one answered. This went on for 15 minutes before she stopped. 2)I had in my refrigerator some leftovers from a nearby restaurant that I would later want to warm up. I called the office, and I spoke to a male associate and inquired if they had a microwave that I could use it to my leftovers. Stated that they did, and when I needed to use it, come to the office. 2 days later, I took my meal to the office and met with a woman associate. I asked to use the microwave, and she informed me that they did not have one. I informed her that I previously spoke to her male associate, and he stated that there was one. She again said that they do not have one. The next morning, I had their complimentary breakfast and I notice a microwave in the room between the office and the dinning area.

I was very disappointed that the pool was closed and that even though It was advertised to have a continental breakfast that was false. They did not offer any breakfast. The whole property is being renovated and construction started bright and early so it was very hard to get any rest. The room was large and freshly painted and had a crispy clean smell and the parking lot was relatively quiet in comparison to the motel 6 across the street that was like a circus the night Before . I've stayed at this establishment at least 100 times over the years and the new owner might actually really step it up a bit more then any owners in the past. I look forward to seeing the Roy's inn change fir the better in the upcoming weeks.