The Bristol Hotel San Diego in San Diego

The hotel near train and Metro subway less than 15 minutes walk. It was convenient for me. Room size was average. Decoration looked nice and well maintained. Front desk check in was efficient. But they did not want to deal issue. I requested the bedroom need to be cleaned. The front desk said, every other day. Did not clean, ask again, they said by request. Simply this hotel did not want to do house keeping. I stayed four nights, and asked three time finally got one housekeeping cleaned the bathroom and gave new towels! Noise was a big problem in this hotel. Unfortunately we encounter bad neighbors who did not like to sleep and party all night. Screaming and yelling and throwing stuffs to the wall and running and talking loud inside and outside the room. I called the front desk 2:55am. Someone came to ask them keep it down. After the employee left they're continue making noise until 4::30am. The wall like a thin paper you can hear everything from the next neighbor. When people close the door, it aouund like they slammed the door very noise. I can felt my room was shaking when my next door neighbor did that. OMG they need to improve the noise and housekeeping schedule. If this hotel does not want to do housekeeping. Honestly to the customer, leave a toilet brush, extra towels and trash bag in the room. I will not recommend this hotel.

The worst experience at a hotel I have ever had! The thermostats are a joke! Had to move rooms since our first room the thermostat wasn’t even working, then the new room, our first night the thermostat was stuck on 60 and we froze all night! Our last morning there we woke up to water pouring out of the toilet and coming up from the shower drain and it flooded our room! items of ours wet and my husband stepped in the gross water. The front desk guy Axel, did the best he could as well as the maintenance guy, who tried sucking up the water and apologized over and over . After an hour we were finally told they would move us to the room next door for the bathroom since we had no access to a restroom. After 30 more minutes we finally were able to use the restroom next door and at this time the toilet and shower drain began flooding the room again now going out to the hall and almost to the room next door. The manager, Robert, said we would be given a full refund and it’s been 2 days and after multiple emails from myself and ********** trying to reach out multiple times, no one has responded. Robert’s response was thermostats get stuck and things happen. Empathy for the entire situation and a response from this crappy hotel would be nice! Never again will we return here or recommend this place to anyone!

The Bristol is centrally located in the downtown area and easy access to the convention center and pier. The lobby has a nice presentation. The staff were helpful and efficient for check-in. However, there were some glitches I could not overlook. First, there were a number of long hairs (not mine) on a decorative pilllow on the bed. I asked for the pillow to be taken out of the room and the pillow cases for the bed to be replaced since they were all "touching". I was told housekeeping would be arriving shortly. They didn't come.I slept without the pillows as I wasn't sure of their cleanliness. Secondly, the door to the bathroom was a pocket door, and I could not get it to close. Luckily, I was traveling by myself, so closing the door was not needed. But, for the next set of guests, it may be! I was also very surprised that there was no security to get to the guest floors. Anyone could easily have walked in the hotel at night, walked straight to an elevator, and traversed any of the floors, as key cards were not needed to access the floors. Therefore, I sadly cannot recommend the Bristol based on the cleanliness and security factors. I wish I could because the rooms were nicely appointed and very cute motif. And the location, as I mentioned, was excellent.

Very misleading picture on the website. Room was small and outdated. I would never stay here again for the price I paid