Geary Parkway Motel At Mine Hospitality in San Francisco

I specifically asked for a room upstairs (due to sleep issues) via text message and email. I also tried calling but they do not answer the phone. I was assigned to an ADA room downstairs right next to the stairwell. There is nothing on their website that said I was getting an ADA room. I verified this. The hotel staff ignored my requests for an upstairs room which I sent via their preferred way of communication; text and email. I had no choice but to take this room when I arrived because I was told there were no available rooms upstairs. I was unable to sleep due to the noise in the stairwell and the people upstairs walking constantly until 1:00am. When I spoke with the staff member in the morning, he argued with me and told me that I didn't need to stay there again. I had already come to this conclusion. I will not stay in this hotel again. I stressed to the staff gentleman that the lack of communication is what caused this problem. I suggested they improve their communication techniques. The parking is not free. They tack on an unexpected parking charge when you check in. It's a shame because the former owners of this hotel did answer the phone and they were easy to communicate with if you had room preferences. Sadly, it seems those days are gone at this hotel.