SpringHill Suites Hotel in Boca Raton

The hotel operates dishonestly — they couldn’t find my reservation when I checked in and refused to assist in verifying it while I was standing there. They also overcharged me by USD 820 for the booking but have neither refunded the amount nor cooperated with me to resolve the issue. The staff were rude and unprofessional.

I’m writing this review in hopes that it reaches someone who, like me, relies on honest reviews when booking accommodations for their family. My family and I drove from Atlanta to Boca Raton for a 3-day basketball tournament and chose this hotel expecting a comfortable, reliable Marriott experience. Unfortunately, that was far from what we received.

When we arrived, the front desk staff was pleasant and the lobby area was nice. However, we were never notified at the time of booking—nor were there any clear signs—that the hotel would be undergoing active remodeling during our stay. This should have been disclosed upfront. In fact, the hotel honestly should have been temporarily closed until renovations were complete.

We arrived around 9:15 Am on July 4th, hoping to get some much-needed rest after the long drive. That rest never came. From the moment we got to our room, we were met with extremely loud banging and drilling—nonstop—well past 6 PM on a holiday. It was overwhelming and completely unacceptable for a guest environment.

Then came Saturday, July 5th. At around 6 AM, the entire hotel was jolted awake by a blaring fire alarm. Guests rushed out of their rooms in confusion and fear—only to find out that someone had burned breakfast, setting off the alarm. While accidents happen, the chaos and lack of clear communication from the staff made the situation worse.

After all of this, we just wanted a few hours of peace—but right after the alarm ended, the construction started up again. On a Saturday morning.

I went to the front desk to request a room on a different floor or some sort of accommodation. The clerk told me there was nothing she could do and referred me to the manager, Hope. I followed up with an email immediately, and as of now—still no response.

I’ve stayed at many Marriott locations and have never experienced anything like this. This was, hands down, one of the worst hotel experiences I’ve had—especially considering how much we were looking forward to this trip. If I don’t receive a response or any kind of effort to resolve this issue, I will be contacting Marriott corporate to escalate the matter.

This stay was disruptive, exhausting, and a huge disappointment for my family and me. I hope this review helps others make a more informed decision.

Edit: Hope,
Thank you for taking the time to respond to my review. However, I had reached out to you via personal email prior to posting it and would have appreciated a response there first. I hope we can still address the matter directly.