This hotel really needs an update. It doesn’t appear to be that old but it is very worn. The room was definitely not worth the money. Do not expect to check in before 4 pm. Front desk staff is so-so. The “secure” parking really isn’t secure by any means. We took the shuttle to the port at $20 per person (3). It’s one way and they don’t pick up. We took a taxi back to the hotel $28 plus tip total. The only good thing I can say about this place is location, location, location. Starbucks, Outback, shopping areas are all within walking distance even for older folks.

Booked a King bed suite so we could put our kids in the living room and the parents (one being 6’5”) had a king and a door to close when needed. Checked in and was told nothing about this. Wife got to room and started unpacking, I get there and realize it’s a regular room with queen beds. Go back to desk and told we were downgraded because they oversold, and by an arbitrary system with processing of the credit card they decided we were the unlucky ones to lose the room we had reserved and that we would have been informed early had they had our phone number (like it was my fault they didn’t?). As this point it was too late (11pm) for us to try and find another hotel, and we were told at this point we would not get a refund for the current night we were in the room since we already checked in (which again, we were not told anything was wrong at that point). Had an absolutely terrible night since our kids are young and not quite ready to share a room with the parents, (had to work the following day exhausted). Came back to the desk next morning. Had already talked to the Credit Card company who told us this was a great example of breach of contract and a dispute would be easily approved since we were essentially tricked into accepting the downgrade. Had to wait for a manager to show up 30 minutes after the time we were told he would be there, reviewed the issue. Let us out of the rest of our stay so we could leave and find another hotel and refunded the first night. Cool, but that was going to happen whether or not they wanted it to. No attempt from Hilton to make it right outside “1000 pts towards your next hotel booking”. How can this downgrade experience be acceptable?