Boston Marriott Cambridge in Cambridge
✅ Clean and spacious rooms with large bathrooms noted by several guests ✅ Excellent location close to MIT, Harvard, and the Kendall Square subway station ✅ Fitness centre described as well-maintained, clean, and well-equipped ✅ Staff frequently praised for friendliness, helpfulness, especially front desk personnel ❌ Customer service inflexible with reservation changes during flight cancellations ❌ Rooms can feel small due to low ceilings and limited soundproofing ❌ Breakfast options are limited and not highly regarded, lacking vegetables and free water ❌ No free bottled water in rooms; guests must pay for water bottles
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Description
Boston Marriott Cambridge is a 4-star hotel established in 1986 and renovated in 2006, offering a wide range of room types from Economy to Presidential Suites. The hotel features modern amenities including free WiFi, a heated indoor pool (currently covered), a fitness centre praised for its equipment and cleanliness, and a restaurant plus bar on site. Rooms are described as spacious with large bathrooms, though some guests mention smaller room sizes with low ceilings in certain areas. Many rooms offer views of the city, river, or canal. The hotel provides services such as express check-in/check-out, laundry, currency exchange, and free parking. Despite some issues with customer service flexibility regarding reservation changes, the staff often receives positive remarks for friendliness and helpfulness. The property maintains a high cleanliness standard with scores of 9/10 in cleanliness, service, and location. Note that children are not permitted, and pets are not allowed except for service animals.
Location
Located on Broadway in Cambridge, the hotel is less than 0.5 miles from the Kendall Square T subway station, providing easy access to Boston's public transportation system. It is close to major educational institutions, notably MIT and Harvard, with MIT being especially nearby. The hotel is approximately 89 km from Otis Air Force Base (FMH) airport. Nearby dining options include the Black Sheep Restaurant (152 m), Legal Sea Foods (167 m) known for seafood like crab pies and lobsters, and Firebrand Saints (236 m). For beach visits, Malibu Beach is about 6.7 km away. The hotel’s central location allows convenient walking or biking to many cafes and restaurants around Kendall Square.
Tips
- Book early to secure better rates as prices can fluctuate depending on local events.
- Bring your own bottled water since the hotel charges for bottled water and does not provide it for free.
- Use the nearby Kendall Square subway station to easily reach Boston’s main attractions and save on transport.
Policies and conditions
- Child policies: Children are not permitted to stay at this property
- Cribs and Extra Beds: For all room types, extra beds can be added. Please contact the hotel for details about crib policies. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Buffet [Mon - Fri] 06:30-10:30 Open
[Sat - Sun] 07:00-11:30 Open Additional breakfast fees are not included in the total and need to be paid at the property. - Deposit Policy: Deposit required A fixed amount of US$375.00 is charged. This property accepts credit cards The deposit will be returned to the original account of payment within 7 days after check-out.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 21 years old
- Paying at the hotel: AmericanExpress, MasterCard, Visa, UnionPay, JSB, DinersClub
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Newspapers
- Gift shop
- Express check-in/check-out
- Garden
- All Spaces Non-Smoking (public and private)
- Reception desk
- Non-smoking rooms
- Room service
- Interconnecting rooms available
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Breakfast
- Cafe
- Restaurant
- Restaurant (buffet style)
- Vending machine
- Bottled water
- Free Wi-Fi
- Car rental
- Spanish
- Russian
- English
- French
- Multi-language staff
- Portuguese
- Chinese
- Hiking
- Picnic area
- Parking
- Business center
- Event facilities
- Fax and copy machine
- Conference Hall
- Fitness facilities
- Gym
- Beauty services
- Sauna
- Playroom
- Babysitting and childcare
- Skiing
- Pets Not Allowed
Map
Reviews
Unfortunately, the hotel showed no willingness to cooperate. They refused to reschedule the booking under any circumstances, even though the situation was clearly caused by external events and not by any fault on my side. What made the experience even more frustrating was that they declined to modify the reservation even when I offered to pay additional fees to move the dates.
In situations like this, flexibility and understanding from hospitality providers are extremely important. Many hotels demonstrate empathy when unexpected global events disrupt travel plans, but in this case there was absolutely no effort made to accommodate the circumstances.
The overall experience felt rigid, unhelpful, and very disappointing. Customer service should be about supporting guests, especially during unforeseen disruptions, but that standard was not met here.
The hotel has a very good location, right next to the Red Line subway, making travel very convenient.
POIs near hotel
Cafe and Restaurants near hotel
In addition to normal dining I have also had the pleasure to host several events at The Black Sheep and I can say that the staff here is far and away the easiest and most accommodating group of professionals that I have dealt with. Santos the Restaurant Manager is always happy to help and will go out of his way to make sure that everything is always perfect. Additionally, the staff that we have during our events, Odair and Viviane, are beyond helpful and are a lot of fun.
I would highly recommend The Black Sheep for dinner, lunch, and especially to host your next event. Santos and his staff are a cut above the rest.
4 appetizers, 2 bottles of wine, 2 cocktails, 3 main dishes came out to be a little over $300.
Frequently asked questions about Boston Marriott Cambridge
Are children allowed to stay at Boston Marriott Cambridge?
Children are not permitted to stay at this property.
Is there a swimming pool at the hotel?
There is a heated pool, but it currently has a pool cover.
What types of rooms does the hotel offer?
Room types include Economy room, Standard room with various views, Club rooms, Suites, Apartments, Villas, and more as listed in the room types.
Are pets allowed at this hotel?
Pets are not allowed, but service animals are permitted.
How far is the hotel from the nearest subway station?
The hotel is less than 0.5 miles from the Kendall Square T subway station.
































































































