Canopy by Hilton Boston Downtown in Boston

Unbelievable. Hostess stood around looking annoyed while there was a line up about 20 people long. Lots of Empty tables. It got to the point where a bunch of us just walked to tables and sat down, the hostess did nothing. And then a few of us left after the servers walked past repeatedly and wouldn't even look in our direction. First ever day in Boston and quite possible the most appalling service I've ever seen in any establishment

Would not have stopped here usually, but we were pressed for time and needed a quick and relatively inexpensive place to stop for a bite. Bad choice. Tables werent cleaned. Food came out slow as heck. Only good point was our waiter was extremely friendly and helpful. Overall, do yourself a favor and go somewhere else, it'll be worth the extra $.

Have eaten here many times before, we enjoy the pizza. Went for lunch yesterday -- only about 3 -4 tables occupied when we got there. It took about 8-10 minutes before anyone greeted us or came to seat us -- a sign of things to come. After being seated (in a booth behind another patron and near a family who already had their food), no one ever came to our table. It seemed every time I would look up, there was someone different from the wait staff coming out of the kitchen -- doing who knows what. However, no one ever came to our table. We left after about 15 minutes. The person who seated us was at the front counter, but didn't even acknowledge us as we left. Do yourself a favor, and forget this place. If you want good pizza, go about 200 feet around the corner on State Street to Crush Pizza!!

MOTHERS, FATHERS, FAMILIES BEWARE!! "Kid-friendly"??! Not in the least. I had a terrible experience last week at this location and emailed Bertucci's corporate office immediately after returning home. This it has been almost a week and I still haven't gotten a response from anyone. I am still shocked by my experience and decided to let everyone know, especially people with children, how I was treated at this so called "kid friendly" restaurant. I was unable to share my email I sent due to its length. Long story short, after sitting down and ordering food, my two year old son had a tantrum and after not being able to calm him down, I took him outside for a walk in his stroller where he fell asleep. When I returned, the manager told me I could not bring my son in the stroller back to our table because the stroller was a fire hazard. Her solutions for me were to leave my party (of 6) and sit alone at a different table near the front. Or that I could take my food To-Go and leave. I was so stressed out after my sons tantrum and having to spend twenty minutes outside walking around to get him to sleep. I couldn't believe that the manager gave me such a hard time. Ultimately, my server was happy to accommodate us and moved our seats and made room at our table for my sons stroller. By the time I got to eat my food, it was cold. Had I not been held up at the front of the restaurant by the manager, I would have had a hot meal. The manager never apologized. And I can't believe corporate hasn't reached out to me to make things right. There was plenty of space for the stroller, completely out of the way of foot traffic. The stroller was no bigger than a wheelchair. Does this establishment not allow handicap people in wheelchairs because wheelchairs are fire hazards? I'm still shocked. Never been treated this way in my life.

It is typically a very good place and very consistent food but stay away on the Monday 3rd of July or the Friday after Thanksgiving. Management seems to not be experienced to know that many sandwich and salad restaurants in the area close on those types of days (before and after holidays) driving many non customers to Bertuccis and they consistently fail at staffing and the ability to properly serve lunch timely and quickly. Typically a decent place for lunch but they do struggle to get you in and out within an hour. Food is solid and staff is friendly. Management may need to be trained or have more experience.