Holiday Inn Airport - Portland by IHG in Portland

This would make an excellent OME star hotel. But, for a hotel at this price point, its ridiculous. Everything has a tired slightly seedy vibe. Everything from the public areas to the rooms looks like they are badly in need of refurbishment. Don't expect a quiet night - our room had a constant industrial noise.from the businesses nearby. And don't get me started on the most dreadful hotel breakfast in all of Portland. The food was room temperate. And the "cost control measures' we very evident - emerald green bananas, orange "Kool aid" for "juice. Sausages full of so.much filler a vegetarian could them. The whole experience was well below a standard hospital cafeteria. There are many other hotels near the airport which offer a MUCH better experience. Strongly suggest you avoid this facility.

My recent stay at the Holiday Inn Express Portland was frustrating from start to finish, and far below what I expect as an IHG Platinum Elite member.
First, I waited 47 minutes at the airport for the hotel shuttle. After a long travel day, that kind of delay is unacceptable and immediately set the tone for the stay.
When I arrived, there were no welcome bags/water available for Platinum Elite members. What made it worse was the front desk agent, Remy, who didn’t attempt to help or offer any alternative—just told me I’d have to pay $3 for a bottle of water. That’s not how loyal guests should be treated.
I also went to the on-site restaurant and was surprised to find there were no alcoholic beverages and the menu was extremely limited, which was not communicated clearly and felt misleading. However the food service manager was polite and even gave me a bottle of water.
Later, I was dropped off at Red Robin (Cascade Station) and called for the return shuttle. The driver never showed up, leaving me stranded. I eventually had to pay $10 for an Uber just to get back to the hotel.
To top it off, I was told at check-in the airport shuttle runs every 20 minutes. The next morning, I came downstairs at 6:34 AM and was told the next shuttle wouldn’t leave until 7:00 AM because it was “late.” That made no sense based on what I was told at check-in and caused unnecessary stress.
The most disappointing part? I emailed management about these issues and never received a response.
Overall, this was a deeply unsatisfactory stay. I would not recommend this property if you’re expecting reliable shuttle service or even basic courtesy—especially as an elite member.

Disappointing Stay at Holiday Inn Portland - November 2024**

**Rating: ★★☆☆☆ (2/5)**

I stayed at the Holiday Inn Portland in November 2024 and unfortunately left disappointed with several aspects of my experience.

**The Good:**
- Staff was present at the front desk upon arrival
- Check-in process was straightforward

**The Not So Good:**

**Housekeeping Issues:**
The most concerning problem was that housekeeping did not change my pillows or sheets on the second day of my stay. For a hotel of this brand standard, I expect basic daily cleaning services to be provided without having to request them.

**Food Quality:**
The food was below expectations. I would not recommend dining at the hotel if you have other options nearby.

**Customer Service:**
Customer service was mediocre at best. I would rate it a 3 out of 10. Staff seemed disengaged and not particularly helpful with guest needs.

**Transportation:**
The hotel shuttle/ride service was late, which caused inconvenience to my schedule. Reliability of transportation is important, especially for business travelers.

**Overall Impression:**
For the price point, I expected better service and attention to detail. I hope management addresses these issues, particularly the housekeeping standards. I would hesitate to recommend this location to other travelers until improvements are made.