TownePlace Suites by Marriott San Antonio Northwest in San Antonio

From the moment we drove up to the hotel we felt it was lacking. The outside was not well kept which indicated what the inside would likely look like. When entering the building we found unfortunately our assumptions were correct. The staff was nice and welcoming but the building itself looked very old and poorly kept up as far as cleanliness goes. The carpets looked old and floors looked like they needed a good sweeping, mopping, vacuuming. The walls we're dingy and old and the whole place smelled weird. The elevator stopped working so we had to use the stairs all the way up to the third floor. The hallway to get to our room was stuffy with what seemed like no airflow and it stunk. The actual room was cold upon entering but again stuffy. I'm glad we brought some of our own blankets and pillows because I didn't think I could have slept on theirs. We ended up buying extra blankets at Ross for our children because they weren't comfortable on the hotel sheets, a clipped toenail was found on the sofa bed when we opened it for them and at that point we thought about leaving to find another hotel. We decided to stay since it was only 2 nights and we planned to be out most of the day and would only sleep there. The breakfast in the morning was just ok nothing special. The gym lacked as well and we didn't use the pool because it got cold outside but not sure if we would have even tried had it been warm considering the condition of everything else in the hotel. Would not stay again.

This place and staff are not up to Marriott standards. No USB ports only a connection for dial-up which no one uses anymore. We booked an accessible room for 3 but they could only supply a room for 2 people. No cots or rollaways available.