WoodSpring Suites San Antonio South in San Antonio

Never checked in when I arrived no one was at the front desk I called the number no one ever answered I was coming from out of town and ready to relax after a long drive with my 3 children only to have to search for another hotel at 10pm at night finally checked in another one at 11:30

Check in was good and Great customer service....
On the on the other the hand I had a gift card that would cover the whole room and it asked me to pay $4 for an insurance plan checking my card information and was chargec the full amount to my debit card instead of the coupon

I came into San Antonio for my grand-daughter’s Air Force graduation. When arrived to room it was definitely not what the pictures looked like. Refrigerator was rusty on outside, small kitchenette however no utensils, no pots or pans. The bed was a platt form bed that was very uncomfortable, not to mention the door did not shut unless you pulled up on it. Was able to get another room upstairs that was not much better, 3rd floor, elevator was broken the front desk lady that changed the room was helpful at the moment as she is taking us to two different floors to look at rooms explained the elevator had to be hit or pushed on to make it work. The second day there when we got back from base the elevator had a sign stating did not work. Ask front desk for more towels my husband was told after walking down 3 flights of stairs that he had to bring the other towels down first. All that was said to us was they were under new management and the place was going under construction I laughed. Nice way to cover things never saw one repair taking place. This was definitely not the experience far as a hotel I wanted to experience while here in San Antonio for such a great event.

The room was not necessarily dirty but it just was not up to part. The refrigerator was very old and had rust all over the front, from top to bottom. The microwave was very old. The tub in the bathroom had a piece missing from it, which also had that old rust on it. Sink in bathroom was some what coming apart. Defiantly wasn’t comfortable bathing. The smoke alarm also went off early the next morning. I would return. The hotel defiantly needs to be updated. In there were barely any channels to watch on tv.

If you arrive after hours, they do not Mann the lobby desk overnight. Secondly if you leave your room key in the room when you’re checking out, you can’t get out of the gate and have to have the lobby. Let you into the gated fence. I understand the safety concerns, but we might need to think through better ways to do that because how am I supposed to use my key to get into after I’ve already checked out unless I’m keeping the key and I don’t wanna do that. It’s just weird

Cockroaches in the room,bugs on the beds ,dirty and sticky floor on room

it stinked really. bad and there was roaches and hair and omg horrible !