Level Seattle Downtown - South Lake Union in Seattle

Beware when booking through a third party. There is a $38 extra fee, and then they hold an extra $250. A parking spot is roughly $58 per day, another thing I wasn't told about by the third party.
The rooms are spacious, but the ceiling had cracks and the bathroom door was not opening all the way. The door was hitting the flooring.
Customer service was good, but missed a few important pieces of information. We were not told the check-out time. The outside pool doesn't have clocks, so make sure to bring one with you.
The indoor pool was on the cold side. Kids really liked the jacuzzi. It didn't have crazy big bubbles.
I would suggest maybe providing teabags too since the room had a water boiler.
The reason why I am giving 3 stars is basically how much the price changed compared to what I was expecting and the neighboring rooms were very loud. One of them even had a dog that was barking.

We are two adults and a 9-year-old boy, staying here for a stay-and-play hockey tournament. I’m not a big fan of this business model, as it adds extra costs for hockey parents. The hotel is downtown, but the arena is 20 minutes at least, depending on traffit north on the highway. From my perspective, this setup feels driven more by business profit than by convenience for families attending the tournament. The location is great if you are exploring downtown or nearby but not for traveling in and out downtown for games

Our biggest concerns are the noise levels from the bathroom fan and another fan located in the ceiling above the washer and dryer. They are loud enough during the day to make resting or sleeping difficult.

We are in a room for three people, with one bed and a sofa bed. I was surprised that there was no extra blanket provided, and we had to go to reception to request one since the landline in the room was not working.

The shower water takes more than five minutes to heat up, and both the shower and vanity drains are slow, causing water to pool. We are on Level 3 facing the outdoor pool, and the string lights outside were not dimmed at night, which made the room bright even with the curtains drawn.

In my opinion, the elevator system feels over-engineered and not very user-friendly. One morning it was down, causing delays for families trying to get to a kids’ hockey game on time.

Overall, while the amenities and location are great, the in-room experience has not been as comfortable as we had hoped.