Retro Palace Hotel in Tashkent

Nightmare Stay, Hotel Ghosted Every Complaint

This is hands down the worst hotel I’ve ever stayed at in years of international travel. Paid almost $60 total for two nights (tax included), and it was worse than a run-down 1990s motel. The hotel completely ignored all my complaints, and the booking platform couldn’t force them to take any action. I’m leaving this review to warn every single traveler out there.

Disgusting, Unsanitary Conditions

- Towels were faded, pilled beyond repair, and reeked of mildew. They looked like they hadn’t been replaced in a decade.

- Both bathroom cups were left dirty, with leftover beard stubble and white gunk from previous guests.

- I reported this immediately, but no housekeeping ever came to replace them. Not even when I checked out.

Zero Soundproofing – You Will Not Sleep

I explicitly requested a quiet room when booking. They didn’t care at all.

- First night: My room had a connecting door straight to the next unit. I could hear every single word the neighbors said like they were sitting on my bed. A family with kids stayed next door, yelling and running around until 11-12 PM, then woke me up again before 7 AM. I have full audio recordings.

- Second night: Even after that family checked out, I was jolted awake at 6 AM by people screaming and fighting in the hallway. It was still pitch black outside. Recorded that too.

Everything Is Falling Apart

- AC was ancient, took 10+ minutes to turn on, and barely worked.

- The room key was so worn out it stopped working once. I got locked out in my pajamas, no phone, waiting for staff for ages.

The Worst Service Imaginable – They Just Pretend You Don’t Exist

1. Complaints go straight to the trash: I contacted the platform multiple times about all these issues. The hotel never once reached out to me. Every time I asked the front desk, they acted like they’d never heard of my complaints.

2. Rude and unapologetic: When I asked for a partial refund, the front desk guy got defensive and snapped "no hotel ever gives refunds for noise". He claimed noise wasn’t their problem and they could only "remind" guests to be quiet. Then he told me to come back the next morning to talk to the manager – knowing full well I had an early flight to catch.

3. Shockingly unprofessional staff: The check-in clerk made a huge mistake and copied my expired old passport instead of my valid new one. I keep both passports in the same cover, separated by a rubber band so no one ever mixes them up. I’ve traveled to dozens of countries this way and never had a problem. This caused a massive mess when I tried to get my accommodation certificate at check-out, and they even tried to blame me for "giving them the wrong passport".

4. Zero accountability: Even after the staff admitted it was their mistake with the passport, no one apologized for the noise, the dirty rooms, or anything else. The entire hotel acted like my complaints never happened.

Final Verdict

This hotel is a total scam. It’s not worth even half the price they charge. If you want to sleep, if you want clean rooms, if you want to be treated like a human being – DO NOT STAY HERE. I have all photos, audio recordings, and chat logs saved, and I will be pursuing this further through other channels.

Location is good but would not recommend for family