Alpha Plaza Hotel & Spa in Tashkent

I have mixed feelings about my stay at Alpha Plaza. While the hardware of the hotel is decent, the service and maintenance left a lot to be desired.

The Good:
• Location: Excellent and very convenient to the city center.
• Room Comfort: The bed was comfortable, and the room felt quiet and peaceful.
• Cleanliness: The facilities are relatively new and kept quite clean.
• Initial Impression: The staff are generally friendly when you first interact with them.

The Bad:
• Shower Issues: This was a major disappointment. The shower water was barely lukewarm, especially compared to the hot water at the basin. It did not meet any reasonable expectations for a decent hotel. Furthermore, the shower floor drain was clogged, leading to significant water accumulation after every use.
• Housekeeping: Small details were overlooked, such as the shampoo and shower gel not being refilled during our stay.
• Breakfast: The buffet was very basic and unimpressive. For a hotel of this caliber, you’d expect better variety—it didn’t even have standard items like Murabbo jam.

The Service Gap:
While the staff are "friendly," they are unfortunately not attentive or helpful. We reported the cold shower issue, and they promised to fix it, but absolutely nothing was done.
The most frustrating part was the bureaucracy regarding our registration and invoice. After claiming a "government technical error" prevented our registration, they were reluctant to provide a hard-copy invoice, telling us to just "take a photo of the screen." My wife insisted on a printout, and they told us they will pass it to us next morning. I eventually had to stand at the front desk and insist on it myself, at which point it was printed in 15 minutes. It felt like they were simply procrastinating and trying to "fool us around" rather than actually assisting.

Verdict: Great location and comfy beds, but be prepared to fight for basic maintenance and paperwork.

+ Room is pretty large and fresh. Beds are comfortable. Wi-Fi works, while not perfect. Location is near the center of the city.
- There were no towels, I called and they brought them - no problem. But later we discovered there are no pillowcases, I called to reception, staff brought pillowcases, but they were all wet, and one of them was very dirty (