Aurora Premium Hotel & Spa

Stayed for 4 nights & the highlight was the exceptional staff, especially Phuong, Tai, and Duc.

Phuong, the customer relations executive, was the star. She's warm, proactive, and speaks excellent English. She helped fix things in my room, gave spot-on itinerary suggestions, shared daily food and shopping tips, and even found a solution when my luggage broke. Absolutely top-notch service. And the hotel is lucky to have her on staff.

Tai, who helped with breakfast, remembered our regular order after just one day and speaks great English. A thoughtful touch that made mornings easy and personal.

Duc, the friendly doorman, always greeted us with a smile and a good joke. A great way to start and end each day.

Not so good: The entire hotel only had 1 iron and 1 ironing board. Requested it in the evening, but only received the iron late next morning just when I gave up waiting and was about to head out.

But of all the places I stayed across Da Nang, Sapa, and Hanoi, this was the best by far. Highly recommended for the service alone.

This place is excellent.

The location is perfect, right in the middle of the action of the Old Quarter.

The breakfast is pretty high standard with good variation.

We had a room with city views, which was very nice.

The best part is probably the staff. The are all super friendly and helpful. Of particular mention was David, Thai, Moon, Van, Fuern,Tommy...l could go on.

Only thing I missed was a gym, but there are plenty around the area.

Bus stop 86 ( airport bus) right behind hotel . Evening receptionist was able to direct me easily but not morning receptionist which took me a lot of time this morning walking around the town trying to find bus stop. Really great rooftop! Incredible view. Excellent for sunset. To enjoy breakfast properly you need to arrive early. It closes at 09:30. If you arrive at 09:15 - it gets difficult. Bed very comfortable. A one time complimentary use of the sauna would be nice seeing as this property has no pool or gym.

Great location! There are many restaurants and shops around the hotel. The shopping street is just 5-10 mins walk away. Not forgetting that the staffs are super helpful. They provide lots of information that we tourist need the most! :D

Very near to old quarters and the staff are all very friendly. Nice breakfast too! Will come back again if I visit hanoi!

The hotel stay is definitely a 10 star. The moment you enter the hotel, it already smell nice and comforting. The room was very comfortable and the staffs were really friendly and professional.

Special mention to Moon and Heidi for their welcoming smile every morning to the attentive assistance throughout my stay with the hotel. When they got to know that I had food poisoning, they showed their concern and was very attentive to my needs (i.e., warming up my bowl of porridge, offering warm water) and even checking in on me.

Highly recommend everyone to stay here. The location is also very convenient as there are delicious food nearby and close to Hoan Kiem lake.

Nice hotel with helpful and friendly staff. Many food and massage places nearby . Excellent location as well

The location is in the heart of the city. Everything is in short walking distance.
Upon check in, u will bw greeted by the staff (English speaking) with a welcome drink.

The lobby smells nice and cooling and the check in is done smoothly. All the hotel details are well explained and service-boy assist to bring up the luggage to the room.

The room is decent size for a couple and all things inside are well equipped.

What i like most is the international charging wall where u do not need to worry on bringing a international plug.

Water bottles are provided when request. There is proper safe.

Importantly, the staff is forever friendly and always greeting each customer.

Breakfast is good and well prepared.

Lovely boutique hotel with vibrant decor and artistic designs at lobby. Room size a bit tight but still decent and fully equipped. Staff were all friendly and quick to respond to fix safe without batteries. Breakfast although variety not wide but still relatively good with an awesome view on the 2nd highest floor. The roof top bar is awesome too, great for chilling out at night looking at the colorfully lit skyline. Location is convenient to easily access the Old Quarter streets and shops. But hotel’s spa and massage too pricey, rather opt for one of the many massage shops nearby.

Front desk staff provides excellent service and support. They gave good recommendations for good transitional Vietnamese food. Enjoyed nearby MET and Mias restaurants.
The room is clean and the beddings are comfortable.
Very near to the lake. It is in the heart of Old Quarter.