Matilda Boutique and Spa Hotel in Hanoi

The hotel is very centrally located and all the rooms have good air conditioning and a refrigerator. They also provided me with a hairdryer, razor and toothbrushes. Fast WiFi and very good breakfast is included in the price always. Check in was convenient and the staff were nice. The bathroom was very nice but perhaps they could clean the lime from the surfaces of the water outlets for a smoother experience. Some noises from outside can be heard in the rooms, take earplugs with you.

Good location, walkable to most of attractions of ancient town, restaurants and bars. Clean and quiet room but quite small, smaller than what they describe, about 16m2 (172ft2) for double room. Breakfast was good and change everyday. Doormen were so polite and helpful, but the reception was very arrogant, I booked 2 single beds but they give me double bed and when I complained they said that I didn't pick type of room! even I still have my booking confirm, anyway just don't want to have any argument after a long tired trip. But I would not come back.

This hotel is a haven from the frenzy of the Old Quarter streets. Exciting as it was to explore the Old Quarter, the comfortable rooms with double-glazed doors and windows kept the noise under control when we needed a break. Breakfast buffet was excellent although restaurant meals did not reflect the fresh Vietnamese cuisine we were looking for. Staff could not have been more helpful. The concierge walked us to a nearby massage centre where the prices were cheaper and the service more professional than many of the other centres that proliferate the area. When we had to check out before breakfast to catch a flight the staff organised a takeaway breakfast bag for us.

We booked this hotel through a tour company that we followed for our entire trip. The staff are extremely friendly, great locations and noise level in rooms is low to none surprisingly! My only issue was bed bugs. We slept one night, i felt like things were crawling on me, but im an overly paranoid person so i let it go. The next evening we were taking a nap and my fiance felt like he got bit. We found many bed bugs in the bed. The hotel staff seemed not too familiar with the subject, and were happy to change our room and wash all of our clothing free of charge. The next day we walked by the room and saw the maid simply changing the bed sheets. To me, bed bugs require more treatment than just changing the sheets. We did not have the bed bugs follow us to any other hotels after. I believe this was probably an isolated issue and everything else about the hotel was great, just wanted future travelers to be aware.