Ultra Broadbeach in Gold Coast

Neptune Resort has Manager Brett & Administration Manager Paula.
We found the Neptune Resort is located at an awesome location opposite fabulous Pan Pacific Fair SC and nearby Oasis SC Woolworths.
We didn’t need a car as we walked everywhere to SCs and to the light rail and bus terminal located beside NR. Travelled by public transport to Movieworld & SeaWorld parks, Surfers Paradise, Currumbin Bird Sanctuary. Staff are Patient Helpful Polite Respectful. Cafes and Broadbeach shops are within walking distance. The Kurrawa Beach is a 5 minute walk away. Broadbeach and its shopping mall is a 10 minute walk away. Thanks very much 🙏 Brett & Paula!!! My family absolutely loved staying here 😊

I stayed in four different rooms on four different stays. The location is very central to all the sights and events around the Gold Coast. Not much need for a car when you can walk or train to most things in the area. Everything is quite suited to walking. I didn't use any of the common areas while I was here so I can't comment about that.
No fault of the hotel, but the area is overrun with loud cars and motorcycles who seem to take joy in ensuring the thousands of residents can hear their personal engine above everyone else's. That is part of the Gold Coast scene wherever you go unfortunately.
The rooms vary quite a bit between really nice and fairly average. It seems these are mostly managed units by individual owners so you can tell those owners that put some care and expense into their units.
I was travelling here for work and the little things make a big difference like having a decent coffee machine and tasteful furnishings and so on. Admittedly I am a bit fussy and found some units with junky cheap furniture and little effort in terms of appliances, fixtures and so on to be a little disappointing. On the other hand, some of the units were very nice and endowed with the kind of things I would have in my own home, which made a big difference to me.
There were a few quirky things like instructions and directions on the TVs and lots of written warnings about various things for which you might incur a charge for. I regard these types of things in resort accommodation as being in quite poor taste and generally indicative of customer service that isn't particularly guest focussed but also fairly typical for Australian businesses in general so I wouldn't expect elsewhere to be much different.
For reference I own and let holiday accommodation in a nearby regional area and many years ago spent ten years working in hospitality at resorts of various kinds internationally.

Such a lovely resort. It has a very comforting homely vibe, which I appreciate as someone who can get anxious when away from home
The staff were so lovely and down to earth.
We had a one bedroom apartment which was perfect for my son and I. Our balcony overlooked the pool, which I was nervous about being school holidays, but it honestly was quiet most of the time. The pool has beautiful blue lights and looks so pretty at night time. I wasn't even mad at being on the first floor because that view was quite nice.

They have a tennis court that has free hire (pay $10 for racquets and balls if you don't byo). That was fun as I hadn't played in over 20yrs.

Location, perfection! It's directly across from the light rail in Broadbeach, so if you're heading to an AFL or event at Carrara stadium, a free shuttle runs from there. Literally a stone's throw (I don't recommend actually measuring that way! 😉) . Pacific fair shopping centre is behind that transport station too
The resort is a couple blocks from the beach and main Broadbeach area with loads of dining options and shops if Pac fair is too huge for you!

I definitely got the sads leaving, and my son and I are going to make an effort to have more mini holidays there

Thank you to the staff for being so welcoming, friendly and helpful

My sister and I stayed for 5 nights. We had a very friendly welcome from the receptionist. Our room was clean and had everything we needed. We were without WiFi in the room for a few days but Brett got this sorted as soon as he could. The Cafe had lovely food. Just great to be so close to Pacific Fair shopping center, the light rail and bus station and restaurants. Would highly recommend staying there.

We stayed at Neptune's for five nights. We found the room to be perfect for our needs. It was close to the beach, shopping and transport.
Unfortunately there was a problem with the wifi for three nights, but Brett fixed it. On reception, I think her name was Elaine, and Brett the manager, were very nice and extremely helpful.
We would certainly stay at Neptune's again and would highly recommend this resort.
Thank you Brett and your team!
The Cafe in the Neptune is really good and the food was lovely. We had breakfast and lunch there and would highly recommend them.
It is so convenient having the Cafe in the complex, as if you don't have to go out to eat in the morning if you don't want to.
Five star for Neptune's and Tom's Cafe. 🌟🌟🌟🌟🌟