Hotel Albert in Brussels

DO NOT BOOK THIS “”HOTEL””.

First of all, the room we booked via Booking didn’t match the room we were given and wasn’t even in the same building. They have a separate “”Residence”” with appalling rooms.

When we entered the room, it had a strong smell of cigarette and the bathroom had not been cleaned (there were hair on the toilet and shower tray).

We’ve called in reception and we were given an alternative room only for that night, given that you were fully booked. But we were advised that we would have to go back to our original room the day after. This alternative room had barely any water pressure, the bathroom was not clean and the room overall was not clean (chewing gum stuck on the floor).

The following day, one we got back into our original room, although a bit cleaner, it still stank of cigarettes. During our stay, the room was not consistently cleaned (there were always hair in the bathroom and the sheet were not changed).

On our third night, once we got back to our room there were no towels. When we asked at reception to give us some, the first answer was to wait till the morning and wait till the morning crew arrived. Only after insisting, the receptionist sighed out two shower towels, without giving us a hand towel or a shower mat.

Throughout the stay we got stuck in the elevator several times. This is probably due to the lack on internal doors, which I was told by one of the receptionists that was the norm in Belgium. This is clearly a lie.

In addition to this, the railing of staircase of the residence is broken in some places, which makes the stairs very unsafe. On top of this, one of the days the railings were being painted without any signs around to inform residents and we got our hands and clothes dirty.

When raising all these concerns this morning upon checking out but we were met with indifference from one of the receptionists. Her customer service skills are non-existent. She insinuated that the room did not smell of cigarettes because someone had stayed there just a few hours before we arrived, which does not check out with the check-outs timings.

Her attitude was extremely off putting and was a “”perfect”” conclusion to a horrible stay. This place does not even deserve a single star, AVOID AVOID AVOID.

Avoid avoid avoid! You can't even call this an hotel, I've been in better hostels than this "hotel". First of all the room we saw on booking didn't match our actual room, as they have a main building and then a "residence" which is a old building with absolutely appalling rooms, I don't get how the department of health hasn't shut them down yet. We checked in and our room was dirty and smelled of cigarettes really bad. We complained to the reception and we were moved to a different room in the residence just for the night at we were told the hotel was fully booked, so we were expected to go back to our original room the day after. The room we were given had no water pressure so showering was difficult and the room was quite dirty as well. We were given back our original room the day after, which still smelled of cigarette, but at least the bathroom had been cleaned this time around. We stayed for 5 nights total and the room was cleaned really poorly, a couple of times we weren't given clean towels and had to go the reception to ask for them, with the receptionist telling us we have to wait for the cleaning crew to come in at 8am. After complaining finally the receptionist gave us 2 towels. We got stuck in the elevator 3 times (elevator had no internal door, you would literally ride facing the walls between each floor), but with our room being on the 5th floor and with the staircase being a narrow spiral staircase with broken handrail we really didn't have much of a choice. Handrail was being painted one day, but no sign to warn people, we just got our hands covered in black paint on our way downstairs one morning. We also got locked out of our room as they deactivated our room key one day earlier. It was all around a horrible experience for the money paid, and when complained to the reception we just got repeteadly dismissed. Horrible hotel, please don't waste your money here.

The furniture, doors, walls and lights were destroyed. Door to the bathroom won't close the smell was not pleasant. For the money paid it's not the worse but they could at least wipe the dust of the cabinets. We had booked a room for three separate people but only got two beds one normal and one king size with only one cover for two people. It was incredibly nosie the rode was very busy and the people around were always screaming. The mirror in the bathroom had many black spots on it an was smudged so much.

Awful service. They say they have wifi but they don't, and they simply don't solve the problem. The owner and the personnel are rude. I was not expecting much, but they should at least offer what was paid for.

Very unhelpful staf. Very old rooms my hotel door wouldn't even open. It should only be your last choice to visit this hotel.

The guy at the reception was not at all supportive and was very rude.
No services were provided when asked.
The bed that was given in the room was not at all comfortable. And the wifi from day one was not at all connecting. Very bad service.

Terrible experience In Brussels. That’s the worse place I had ever been. The staff are unfriendly, they made me crying and bagging for a new room and I didn’t get one ofc. Even after I tell them I was uncomfortable and scared. The room I stayed was disgusting … it’s unsafe and very dirty. There’s cockroaches in the bathroom. It’s so noisy and the people around are the lowest level Brussels can offer, also it’s stinky and there is loud music all over the place. I couldn’t even sleep! I was staying 3 night that I paid for, but I just stayed 1 and get a new place. They charged for the other nights, no refund!
I don’t recommend it if you travel alone, specially if you are a girl. Actually I don’t recommend it at all. Be careful!