Hotel Paros in Pomorie

This hotel has a nice location and looks good on the outside, but you'd better not enter in.
The toilet in room 305 was really gross. The toilet cistern was leaking and the water from it was dripping directly into the toilet brush cup attached on the wall perfectly under the drips coming from the cistern. The toilet brush cup was overflowing and the water was leaking on the floor, so that anyone can refresh his feet whenever needed....
Everything in the room indicates that it is a very cheap place, not at all corresponding to the price they ask for per night....
There are pipes sticking out from the floor behind the curtains, the chair under the desk was very unstable plastic junk, the bedlinnen were short and underneath one can see the plastic bed cover....
The breakfast was very cheap and not tasty at all.
Upon arrival at 23:30 after an evening flight, the reception guy asked us to pay again the room which we had already paid via Booking. He even called the owner who also confirmed we had to pay and was surprised to hear that we had already paid.... After about 20 minutes they decided that we could stay at the hotel, but did not apologise for the inconvenience caused. They said that the credit card payments on Booking were registered slowly by their system...

Very bad customer service. Couldn't even do my reservation! The staff is very unqualified. Have no idea how to speak with customers. Do not provide sufficient information regarding the conditions of the reservation. I had very bad experience dealing with this hotel.

This was how crooked.com dealt with our complaint, you can't make a review on Looking.com if the Hotel say you are a no show.
Please see a copy of the message I sent to customer services yesterday about the service at Hotel Paros yesterday ( Saturday 19th June )............. Just to add I have also checked my cars dash cam footage & it also shows us at the Hotel.

So, we turned up today to book into room 304 & was told by the reception lady that there was a group booking in that room & it was now not available. We had no prior notification of this & as this was a special request we did not want to stay in another room, she said they didn't check crooked . com for special requests & that we could have a room on the first floor. We did not want a room overlooking the roof of the restaurant opposite or above the reception, but we were worried that we would be charged for the room, we just wanted to go back home as our stay had been spoilt & the reception lady was very rude, she even started shouting at my wife, so we really didn't want to stay. She even got a friend on her phone to then lie about the room we had booked, saying the t.v. didn't work & the air conditioning had broken, when I told her friend the receptionist had already told us the room was double booked, she did not know what to say, our only concern was that we would not have to pay for a room we didn't want , eventually this was confirmed that we wouldn't have to pay & then we drove back home. Very upset & angry about how we had been treated & also a special night away ruined.
Regards K.
p.s. I have video of the receptionist treating us very rudely .
Hi C,
We are surprised that you weren't aware until we contacted you, do you mean the first time on the 19.6.21 or the second time 20.6.21 or yesterday 2.7.21 ?.

We did find other accommodation as we went back home because our day away had been ruined by the rude, lying receptionist, who had no concept of customer service.
Of course, we had expenses, but no we don't have receipts for fuel for our cars 100 km journey there and back, or for our time getting ready for a night away , travelling time ( two hours ) and then time spent being insulted at the Hotel and now more time spent writing to you for the fourth time. ( how much is that worth ? )
I'm not sure why I am bothering to write again, perhaps it may help your customer service, but perhaps if you had read my complaint properly you would at least know that we didn't get another Hotel and that we went back home.
Kind regards.

We actually stayed at this Hotel with friends earlier in the year , breakfast was awful, but we really liked the location & rooms, so we booked a night away on our own as we had a special anniversary.
That day was completely spoilt by the rude reception that we received on our arrival. Booking.com were completely useless as far as leaving a review or for dealing with complaints.

BOOKED LAST YEAR, FLIGHT CANCELLED.
NO REFUND, PAROS STATED CAN RE-BOOK FOR 2021.
E-MAILED HOTEL THIS YEAR NUMEROUS TIMES, ALL IGNORED FOR 2021.
BEWARE THIS HOTEL.

Terrible service.