Scotty's Boutique Hotel in Sofia

I am incredibly sorry to have to write this review, but I feel it is necessary. Nobody should be ripped off like this. The room didn't look nearly as good as it did in the pictures. There were urine stains on the mattresses and the bathroom was an absolute disaster. My first glimpse of the courtyard made me want to vomit. We turned right around and tried to find another hotel on the spur of the moment. The only good news I can leave... The man fully understood that we were not satisfied and wanted to find a new hotel. He immediately returned our money to us without any further problems and said goodbye to us in a friendly manner.

⚠️Please don’t stay at this place and make the same mistake I did.
The owner was a rude old man. He listed the hotel on Agoda saying there is a 24 hour front desk and luggage storage, but after I booked and asked if I could drop off my luggage before check-in, he simply said “no” and then ignored all my further messages.

I contacted Agoda to cancel the booking, but he refused and even claimed that he doesn’t work with Agoda?? As a result, I had to carry my suitcase around the city until I can be able to check in.

During my stay, he refused any of my requests, such as asking for fresh towels. There was no one at the front desk the entire time, everything had to be handled through WhatsApp. The room was on the 3rd floor with no elevator. It was spacious, but the furniture was very old and dirty.

I didn’t expect a 5-star experience for this price, but honestly, you can find much better options in Sofia. If he had allowed me to cancel, I would never have stayed here. He lied about the 24-hour front desk and luggage storage, and his attitude made everything worse.

We have arrived Sofia so late and we had no problem with check-in. However, the room was really dirty (yellow dirts and dusts everywhere) and old. It was no problem because we only stayed couple of hours. When we check-out at 11, there was NOBODY in the reception. I texted them if we can leave our bags or not. NO ANSWER. So I kept the keys in order to come back later to pick our bags. At the evening we came back if there is someone, but NOBODY. I really needed to go to toilet and couldn’t find it in the building and there was NOBODY so I had to use the toilet of the room in a very clean way. So a lady came and got pissed of because I used the toilet after checkout time. I understand her anger because she has to clean it once again. She could be more understanding. I really used it very clean and the room was already dirty so she better should clean it again :) She kicked us out without any hospitality which I travel a lot and never seen a rude receptionist. Therefore I never suggest this unprofessional and dirty place you can find somewhere better. You need to put SOMEONE in the reception and learn some hospitality&manner. Stay positive weather is nice enjoy the city 😉

There is a reception but no receptionist at night and most of the day, door bell doesn't work, you have to call the receptionist, no seating area or a chair in reception, not suitable for disabled as there is no lift, communication problems caused a great deal of misunderstanding.

No services at all. I make the reservation but they didnt allowed me to enter in the hotel. One of the worse hotel