Lord Elgin Hotel in Ottawa

If I could give their service a zero I would.
We booked with a group for a cheer comp of young children and when the kids tried to play their night 3-11 auditor Mariyam was extremely rude and scared our children to the point some were scared to even open their doors. While I understand a groups of 25 kids are loud we did our best to keep it a minimal but she did not care and was swearing at the parents. The second night we stayed their was a wedding party on our same floor and they were very loud at 10pm while our kids were asleep by 8 and we never complained because it’s a wedding enjoy but we were very scared she would blame us and lie and behold she did. When I said hey it’s the wedding party she told me the wedding party did their wedding here but never booked rooms mean while they were all on our floor and even got lost 3 times and with video proof of the bride with a dress on our floor she stuck to no they are not staying here it’s you guys. When I asked to speak to someone else she told me she didn’t care and we were wrong. I am so disappointed in the way they organized rooms and talked to everyone. I would of rathered slept in my car then deal with her. Will never ever be back. I will say valet and check in was smooth and very polite. Their cleaner Manuel was sweet, kind, funny and overall a joy she ruined it for us.