Fairmont Chateau Laurier Gold Experience in Ottawa

We have been here for four days and have found the staff to be very friendly and accommodating. That said, the hotel itself feels quite dated. For example, the gym still has carpet, which makes it feel unclean and not well suited for a fitness space.

We typically choose to stay here because of our Accor status. Unfortunately, a recent housekeeping experience has made it difficult for us to consider returning. Up until Sunday, our room was cleaned thoroughly and met expectations. However, on Sunday several basic items were not replaced — including towels, coffee cups and glasses, stir sticks, cream, coffee, and other standard amenities.

While I understand that oversights can happen, this felt like a lack of care and attention to detail. It was particularly disappointing given that a tip had been left. Experiences like this leave a negative impression, not only for guests but also for the many staff members who are working hard to provide good service.

I hope this feedback is taken seriously and used to improve consistency in housekeeping standards moving