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200 USD
Sheraton Santiago Hotel and Convention Center in Santiago
🌍 Chile, Santiago, Av. Sta. María 1742
● Center: 5 km
☎ Phone: +56 2 2233 5000Show
✅ Outstanding service with staff frequently described as friendly and helpful, including specific mentions of employees like Luis and Valeria. ✅ Spacious rooms with beautiful views of the pool, city, and Andes Mountains, especially on higher floors. ✅ Large outdoor pool area noted as a rare feature in Santiago hotels, with well-maintained grounds and a pleasant environment. ✅ Good location in a safe, tree-lined neighborhood that is walkable and close to hiking and observatories. ✅ Breakfast buffet with a decent variety and friendly restaurant staff, including positive remarks about breakfast and dinner near the pool. ❌ Some rooms have outdated décor and signs of poor maintenance, with issues like non-functional air conditioning and no hot water reported. ❌ Housekeeping service is inconsistent, with complaints about cleanliness and lack of privacy during room cleaning. ❌ Sauna and steam bath facilities are neglected and in poor condition. ❌ Restaurant food received mixed reviews, described as overpriced and sometimes unappetizing, with pushy staff in one restaurant. ❌ Front desk service occasionally unfriendly or unhelpful, with reports of poor concierge assistance and lack of useful local information.
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Rooms and prices
2 guests
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Classic Double room with city side view
Air conditioning, minibar and private bathroom
Beds:
209 USD
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Classic Double room with pool view
Air conditioning, minibar and private bathroom
Beds:
226 USD
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Superior Double room with city side view
Air conditioning and private bathroom
Beds:
244 USD
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Superior Double room with pool view
Air conditioning, minibar and private bathroom
Beds:
257 USD
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Double Club room
Air conditioning, minibar and private bathroom
Beds:
276 USD
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Double Club Suite
Air conditioning, minibar and private bathroom
Beds:
384 USD
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Executive Double Club Suite
Private bathroom
Beds:
501 USD
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Executive Double Club Junior Suite
Private bathroom
Beds:
611 USD
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Governor Double Suite
Private bathroom
Beds:
1 245 USD
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Terrace Double Club Suite
Air conditioning, minibar and private bathroom
Beds:
2 294 USD
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Presidential Double Club Suite
Private bathroom
Beds:
3 029 USD
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Description
Sheraton Santiago Hotel and Convention Center is a 4-star hotel built in 1970 and renovated in 1999, offering a variety of room types including suites such as the Presidential Double Club Suite and Terrace Double Club Suite. The hotel features amenities like an outdoor pool with mountain views, a fitness centre, spa with sauna and massage services, and several bars and restaurants including buffet options. Guests can enjoy free parking, bike rentals, and 24-hour security. The hotel provides services such as currency exchange, concierge, laundry, and business facilities including meeting rooms and a business centre. Rooms come with air conditioning, heating, and WiFi. Notably, the hotel is praised for its outstanding service and scenic views of the Andes and city, though some guests note the décor is dated and certain facilities like the sauna area require attention.
Location
Located at Av. Santa María, 1742 in Santiago, Chile, Sheraton Santiago Hotel and Convention Center is situated near the foothills of Mount Our Lady and close to Notre Dame Hill. The hotel’s position offers scenic views and a safe, walkable neighbourhood known as Providencia. It is not directly in the busy city center but provides easy access to major tourist attractions such as Plaza de Armas. The hotel is also near the Parque Metropolitano, one of the largest urban parks in Latin America. While public transport connections are not ideal for those with luggage, the area is considered secure and pleasant for jogging or walking.
Tips
- Ask for a room on a higher floor to enjoy superior views of the Andes and city.
- If planning to use the pool, be prepared for cooler water temperatures.
- For dining, consider exploring restaurants outside the hotel for better variety and pricing, as some guests found hotel dining overpriced and of average quality.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Option: Buffet Cuisine: Western, American, Vegetarian Opening hours: [Mon - Sun] 06:30-10:30 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: CLP 91,000 (approx. US$97.51) per pet per stay
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: DinersClub, MasterCard, AmericanExpress, Visa
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Services and facilities
General
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Reception desk
- Electric car charging
Rooms
- Non-smoking rooms
- Room service
- Family room
- Indoor Fireplace
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Slippers
- Toiletries
Accessibility
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Services and amenities
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
Meals
- Bar
- Coffee/tea for guests
- Breakfast
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Kitchen
- Coffeemaker
Internet
- Free Wi-Fi
- Internet
Transfer
- Area shuttle
- Car rental
- Airport transportation
- Transfer services
Languages Spoken
- Spanish
- English
- Italian
- French
- Multi-language staff
- Portuguese
Tourist services
- Tour assistance
Recreation
- Bike rental
- Barbecue grill(s)
- Hiking
- Sun Deck
Parking
- Parking
- Parking nearby
Pool and beach
- Swimming pool
- Indoor Pool
- Outdoor pool
- Beach/pool towels
Business
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
Sports
- Fitness facilities
- Gym
Beauty and wellness
- Doctor
- Solarium
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
Kids
- Babysitting and childcare
- Children's playground
- Children swimming pool
Winter sports
- Ski storage
- Skiing
Video: Sheraton Santiago Hotel & Convention Center, Santiago, Chile
Map
Reviews
05.05.2026
Absolutely outstanding service! Booked a basic room and received a beautiful view room overlooking the pool, the city and the Andes Mountains. Located out of the crazy busy city center against the mountains. Beautiful grounds, safe and Secure. Did I mention the service level exceeded all expectations. Multiple bars and restaurants. Ask for Luis!
30.03.2026
The location is pretty good, right behind Notre Dame Hill. The room is spacious and the decor is decent, though a bit dated. Breakfast is quite basic. Housekeeping service is almost non-existent, and there are no toothbrushes or scales in the room.
29.03.2026
Good. Recommended. Not bad.
15.02.2026
The front desk was busy, the location was convenient, there was a drinking fountain on the first floor, the hotel was generally nice and well-maintained, and it was comfortable overall, especially with the mountain view at the back.
12.02.2026
Loved the location. Was in the beautiful Providencia barriou surrounded by trees and vegetation. We found the area to be very walkable. Didn't take an Uber any of the 4 days we were there. Seemed very safe. 51 year old female, went on a 5 mile loop jog by myself and it was wonderdul. Felt very secure. Loved the pool. One of the few hotels with a large outside pool area. Although the pool was freezing. Just popped in and out to cool down during sunbathing reading sessions:) The fitness room was average for this type of hotel. Better than your run of the mill but average for an upscale hotel like this one. No stair stepper but lots of free weights, machines, including leg press and of course treadmills. Did not eat here. The food seemed very overpriced and none of the restaurants are highly rated. See my other reviews of this area for restaurant and other suggestions. Ie laundering is crazy expensive here, found other options.
05.02.2026
Beds and pillows were ok. The room wasnt very clean and once you go past the lobby the hotel becomes a bit dirty with signs of poor maintenance showing. WiFi was generally good, although we only used it for social media and website browsing.
TV has no ability to use Netflix or similar.
The cleaning lady refused to give us privacy and came into the room when we asked her not to. That left a sour taste in my mouth, as my girlfriend was sleeping naked at the time.
Great views of the city and it's quiet. No decent public transport connections if you have luggage.
We wouldn't go out of our way to stay here again, however it's not a completely terrible option if you're only staying a night or two and need to be in the area.
The air conditioning didn't work and there was like warm water in the bathroom. No hot water.
If you're here as a tourist there's much better options in the city. I would never stay again.
To top it off, it's now 9:30pm and the hotel is blasting music so loud we can't sleep.
TV has no ability to use Netflix or similar.
The cleaning lady refused to give us privacy and came into the room when we asked her not to. That left a sour taste in my mouth, as my girlfriend was sleeping naked at the time.
Great views of the city and it's quiet. No decent public transport connections if you have luggage.
We wouldn't go out of our way to stay here again, however it's not a completely terrible option if you're only staying a night or two and need to be in the area.
The air conditioning didn't work and there was like warm water in the bathroom. No hot water.
If you're here as a tourist there's much better options in the city. I would never stay again.
To top it off, it's now 9:30pm and the hotel is blasting music so loud we can't sleep.
27.01.2026
We got a beautiful room at the 14th floor which looked out to a part of the city. It was a beautiful hotel.
The breakfast line is long and I personally found the offerings just the usual.
Otherwise, a good stay in Santiago.
The breakfast line is long and I personally found the offerings just the usual.
Otherwise, a good stay in Santiago.
26.01.2026
The sauna and steam bath lol area is completely neglected, kknnnn
27.12.2025
i felt like giving a rating of 1 such is this hotel badly run, but because the receptionist was so lovely when we checked in early and because the breakfast was good, i’m feeling magnanimous and giving a 2 rating.
where to start? so many things going wrong. first of all, the concierge service. between all of them, not a chance of being helped adequately or given any useful advice. i needed help to chase a bus reservation and was bluntly told that they couldn’t call the bus company, as it’s “an external company”. moreover, we were looking for somewhere to eat on christmas eve and they happily sent us to the city centre when actually all restaurants had closed by 18:00. any hostel in santiago would’ve known this information, but not the sheraton staff. i’m really wondering what’s the point of them.
cleanliness in the hotel was terrible. i when sitting down at able near the pool area, i had to ask several times for dirty dishes from previous customers to be taken away. they never cleaned the table and had to do it ourselves.
the food in the restaurant next to the lobby was disgusting. the fries were cold. i had an aubergine strudel that resembled of nothing and tasted really unpleasant. in the other restaurant, el cid, staff are constantly doing the hard sell of the most expensive things on the menu. food was average and the jazzy easy listening music really grating.
the pool itself is not regularly cleaned. the carpet on our floor was not regularly cleaned.
there is clearly a serious management and training issue in this hotel. we couldn’t wait to leave!
the positives are the breakfast and the location near the parque metropolitano. that’s about it.
where to start? so many things going wrong. first of all, the concierge service. between all of them, not a chance of being helped adequately or given any useful advice. i needed help to chase a bus reservation and was bluntly told that they couldn’t call the bus company, as it’s “an external company”. moreover, we were looking for somewhere to eat on christmas eve and they happily sent us to the city centre when actually all restaurants had closed by 18:00. any hostel in santiago would’ve known this information, but not the sheraton staff. i’m really wondering what’s the point of them.
cleanliness in the hotel was terrible. i when sitting down at able near the pool area, i had to ask several times for dirty dishes from previous customers to be taken away. they never cleaned the table and had to do it ourselves.
the food in the restaurant next to the lobby was disgusting. the fries were cold. i had an aubergine strudel that resembled of nothing and tasted really unpleasant. in the other restaurant, el cid, staff are constantly doing the hard sell of the most expensive things on the menu. food was average and the jazzy easy listening music really grating.
the pool itself is not regularly cleaned. the carpet on our floor was not regularly cleaned.
there is clearly a serious management and training issue in this hotel. we couldn’t wait to leave!
the positives are the breakfast and the location near the parque metropolitano. that’s about it.
08.11.2025
The hotel was impeccable, with first-class service and complete facilities. Our family spent three wonderful nights there. The pool was beautiful, and although the water was a bit cold, if you were brave enough, the experience of going in was unparalleled.
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POIs near hotel
Open-Air Museum Parque de Las Esculturas (11 min)
This outdoor museum features sculptures by Chilean artists displayed in a public park setting.
Virgin of the Immaculate Conception Sanctuary (1.1 km)
A religious site operated by the Archdiocese of Santiago featuring devotional art and views of the city.
Costanera Center (1.5 km)
Costanera Center is a major shopping mall featuring numerous retail stores, dining, and entertainment options.
Casa Museo La Chascona (1.5 km)
Casa Museo La Chascona is a historic house museum dedicated to poet Pablo Neruda, showcasing his eclectic collection and architecture.
Museum of Chemistry and Pharmacy (2.1 km)
The Museum of Chemistry and Pharmacy presents exhibits related to chemistry and pharmacy history in Santiago.
Frequently asked questions about Sheraton Santiago Hotel and Convention Center
Are pets allowed at Sheraton Santiago Hotel and Convention Center?
Yes, pets such as dogs and cats are allowed on request with a fee of approximately US$97.51 per pet per stay.
What types of rooms are available at this hotel?
Room types include Double Club room, Superior Double rooms with city or pool views, Classic Double rooms with city or pool views, various Executive and Club Suites including Presidential and Governor suites, and a Terrace Double Club Suite.
Does the hotel provide breakfast and what are the options?
Breakfast is offered as a buffet with Western, American, and vegetarian options, served daily from 06:30 to 10:30.
Is there parking available at the hotel?
Yes, free parking is available on site.
What wellness facilities does the hotel have?
The hotel includes a fitness centre, spa and wellness centre with massage and sauna services, though some guests noted the sauna area requires maintenance.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 164 USD The best time to book is August 28, with rates starting from 152 USD
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