NH Ciudad de Santiago in Santiago

The room facilities were average; don't expect too much. The room only provided one bottle of water, an unsealed glass bottle, which is something to be wary of. The main issue, however, was the front desk service. Three people attended to me (South American efficiency, you know what I mean). Aside from a friendly and attentive woman with curly hair in the morning, the other two were absolutely disastrous! The other woman's name was probably Karla (Karina? I didn't see clearly), and she was dismissive, indifferent, and rolled her eyes. I arrived at 2:46 pm to check in and was told I'd have to wait a few minutes. Fine, I could wait, but after 3 pm there was still no response. At 3:10 pm, I went to the front desk again, and a man checked me in. He told me that the room the hotel had confirmed with me via email was unavailable and I needed to move to another room. I asked if it was the same room type and had the same orientation, and he confirmed. When I arrived at the room, I found it was completely different. I immediately went to the room I had originally booked to check it out. Without comparison, there's no way to know the difference; let the hotel explain the difference between the two rooms! I went back to the front desk to request a change back to my original room, and they told me I'd have to wait 20 minutes. But another 40 minutes passed! I didn't get checked in until after 4 PM, wasting over an hour of my time! I really need to give those two front desk staff a serious complaint!


The room facilities are mediocre at best; do not set your expectations too high. A major red flag: the room only provided a single bottle of water in an unsealed glass bottle—something future guests need to be very cautious about regarding hygiene.
However, the absolute worst part of my stay was the front desk service. I interacted with three different staff members. Setting aside the notorious "South American pace," while the curly-haired lady in the morning was welcoming and attentive, the other two were an absolute disaster.
One of them was a female staff member (I believe her name was Karla or Karina). Her attitude was outright neglectful and dismissive, and she even blatantly rolled her eyes at me. I arrived at 2:46 PM for check-in and she told me it would just be a "few minutes." I was willing to wait, but well past 3:00 PM, absolutely nothing had happened.
At 3:10 PM, I approached the front desk again, and this time a male staff member assisted me. He informed me that the specific room the hotel system had proactively confirmed with me via email was suddenly "unavailable" and that I had to be moved. I explicitly asked if the new room was the exact same type and had the same view, to which he gave a definitive "yes."
Upon entering the assigned room, I found it was a complete bait-and-switch. I immediately went to check the original room I was supposed to have. The stark contrast was insulting—I'll leave it to the hotel management to explain the glaring discrepancy between the two!
I immediately returned to the front desk, demanding to be switched back to the room I had originally confirmed. I was told to wait 20 minutes, but naturally, another 40 minutes dragged by! I finally got into my proper room well after 4:00 PM.
Over an hour of my precious travel time was completely wasted due to their incompetence and dishonesty. Consider this a formal and serious complaint against these latter two front-desk employees. Their behavior was utterly unacceptable and ruined the check-in experience.

We stayed at 209. The bathroom door lock didn't work, cooler didn't work and room wasn't fully cleaned by room service. They didn't fix it even after telling the reception.

Breakfast was about $15USD and was reasonably good.

The air conditioner is extremely loud and is located in a spot where there is a bad smell.
The rooms are indeed very large and spacious.