ViennaHotel Shenzhen Aiguo Road in Shenzhen
Rooms and prices
Description
In this hotel 223 rooms.
Policies and conditions
- Guests Accepted: Guests from all countries/regions are welcome at this property
- Child policies: Children of all ages are welcome at this property. Children between 0 and 17 years old can stay for free if no extra bed is needed.
- Cribs and Extra Beds: For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Chinese, Asian Buffet [Mon - Sun] 07:30-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: No deposit required by the property
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress, DinersClub, JSB, UnionPay
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- Elevator/lift
- Smoke-free property
- Security guard
- Express check-in/check-out
- Television in lobby
- Terrace
- Fire Extinguisher
- Reception desk
- Room service
- Smoke Detector
- Cable TV
- TV
- Slippers
- Toiletries
- Accessibility features
- Ironing
- Laundry
- Luggage storage
- Wake-up service
- Telephone
- Coffee/tea for guests
- Restaurant
- Bottled water
- Kettle
- Free Wi-Fi
- Internet
- Fax and copy machine
- Conference Hall
- Gym
Street view
Video: Vienna Hotel Shenzhen Aiguo Road - Shenzhen Hotels, China
Map
Reviews
Cleanliness was top-notch. The lobby is bright and modern, and the room smelled fresh the moment I walked in. The bathroom grout was clean (a rarity at this price point), the sheets were crisp, and there was absolutely no lingering smoke smell in the non-smoking floor. It’s a compact room, typical for this area, but it’s very well-maintained.
The absolute highlight, though, was the room service robot. I ordered an extra toothbrush and a bottle of water via the app, and about three minutes later, I heard a little chime at the door. It was this cute delivery robot on wheels. I opened the lid, grabbed my stuff, and it just rolled back to the elevator by itself. It's a small touch, but it feels incredibly efficient and contactless. It’s also a fun novelty if you're traveling with kids.
Overall, this is a fantastic, no-nonsense hotel for the Luohu area. It’s clean, the tech is modern, and you simply cannot beat the proximity to the port. Highly recommended for cross-border travelers.
Good:
Laundry
Room size
Bed comfort
Room furniture
Breakfast variety
Reception service
Umbrellas available
Housekeeping service
Shower size & hot water arrives fast
Bad:
No room safe
No room fridge
Room TV turns on with loud violin music every time guest enters
Room curtains open every time guest enters, even late at night
Only 1 very slow lift for guests (2nd lift malfunctional)
Housekeeping occupies entire lift with trolleys of towels & linen, every day, which slows the lift even more.
Robot obstructs the lift & slows it even more.
~20 minutes walk to / from the three closest metro stations (Cuizhu, Tianbei, and Tai'an)
Some rooms noisy
Laundry not accessible before 9am
Ugly:
Guests smoking everywhere, including laundry, passages, & lifts
Hotel not enforcing their own no-smoking rule
Room smelled of smoke
Guests aggressively spitting in rubbish bins at reception and at lifts, even within sight of breakfast tables
Guests openly and very loudly clearing their throats in corridors, lift, breakfast hall, and reception
Guests overtly and loudly cutting finger nails in lifts & dropping residue on the floor
I realise that the hotel cannot police every guest, but the complacency demonstrated by the hotel condones and encourages disturbing antisocial behaviour. There are cameras everywhere, including in the lifts, foyers, corridors, & 7 at reception. These are likely just for show and are not actively used.
While the reception, housekeeping, breakfast, room, bed, and shower, are all good, the hotel's lack of underlying respect and blatant misinformation online about smoking, attracts the sort of guest with whom I do not feel comfortable. I would not want to stay at this hotel again. There are many better hotels around that cost only a small bit more. I'll happily pay a few more CNY for a smoke-free environment with good quality people.
Cleanliness: Acceptable!
Environment: Very good
Service: Prompt response
Cafe and Restaurants near hotel
Frequently asked questions about ViennaHotel Shenzhen Aiguo Road
How much does it cost to stay at ViennaHotel Shenzhen Aiguo Road?
The cost of staying in ViennaHotel Shenzhen Aiguo Road depends on the dates, rates, number of guests and other conditions. The minimum estimated price is 50 USD. Enter your dates to see the exact offer prices.
Which room categories are available in the ViennaHotel Shenzhen Aiguo Road?
You can book Run of House, Standard room, Standard room with city view, Standard room with lake view, Standard room with mountain view, Standard Single room with city view, Standard Single room with mountain view, Standard Double room, Standard Double room with city view, Standard Double room with lake view, Standard Double room with mountain view, Standard Twin room, Standard Twin room with city view, Standard Twin room with lake view, Standard Twin room with mountain view, Standard Quadruple room, Standard Quadruple room with city view, Standard Quadruple room with mountain view, Business room, Business Double room, Business Twin room, Superior room, Superior room with city view, Superior room with view, Superior Single room, Superior Double room, Superior Double room with city view, Superior Double room with lake view, Superior Double room with view, Superior Twin room, Superior Twin room with city view, Superior Twin room with lake view, Superior Twin room with street view, Superior Twin room with view, Deluxe room, Deluxe room with view, Deluxe Single room, Deluxe Double room, Deluxe Double room with mountain view, Deluxe Double room with view, Deluxe Twin room, Deluxe Twin room with mountain view, Deluxe Twin room with view, Executive room, Executive Single room, Executive Double room, Executive Twin room, Deluxe Suite, Deluxe Suite with view, Deluxe Single Suite, Deluxe Double Suite in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at ViennaHotel Shenzhen Aiguo Road?
Check-in at ViennaHotel Shenzhen Aiguo Road is possible from 14:00, check-out is until 12:00.
Does Vienna Hotel (Shenzhen Luohu Aiguo Road) have a pool?
No, Vienna Hotel (Shenzhen Luohu Aiguo Road) does not have a pool for guests.
Does Vienna Hotel (Shenzhen Luohu Aiguo Road) allow pets, and what is the pet fee and weight limit?
No, pets are not allowed at Vienna Hotel (Shenzhen Luohu Aiguo Road).
Does Vienna Hotel (Shenzhen Luohu Aiguo Road) offer breakfast?
Yes, Vienna Hotel (Shenzhen Luohu Aiguo Road) offers breakfast for guests. Breakfast options include Chinese, Asian.
How to get to Vienna Hotel (Shenzhen Luohu Aiguo Road) from the nearest airport?
The nearest airport is Shenzhen Bao'an International Airport, located about 1 hour 52 mins from hotel by car (40.7 km) away.
What’s the cancellation policy at Vienna Hotel (Shenzhen Luohu Aiguo Road)?
The cancellation policy at Vienna Hotel (Shenzhen Luohu Aiguo Road) depends on your room type and booking terms.
Does Vienna Hotel (Shenzhen Luohu Aiguo Road) offer airport transfers?
No, Vienna Hotel (Shenzhen Luohu Aiguo Road) does not provide airport transfers for guests.
