5 star hotels in Shenzhen

On the first night, we experienced an issue when the air conditioner was not working. The weather outside was very cold, but the temperature inside the room was hot, around 26–27°C. I called the front desk three times, but the problem was still not resolved. A staff member even came up to our room to check and then suggested that we open the window to improve ventilation. This solution was unacceptable...

The service was excellent, very enthusiastic and proactive. Although it's an older hotel, it still feels grand. It's also super convenient for concerts. I'll definitely choose to stay here again next time, and they even gave me a free steam eye mask!

Facilities: Well-equipped and meet various needs. Hygiene: Clean and tidy, with soft and comfortable bedding. Environment: Spacious and bright, with an unobstructed view of the Universiade Center. Service: The hotel butler and staff are all very enthusiastic, meticulous, and thoughtful. Overall, my stay was very satisfying 👍 The hotel offers a free shuttle bus to the Universiade for concerts, which...

Despite its bustling location, the hotel's soundproofing is excellent; once the windows are closed, it's completely silent inside. The double-layered blackout curtains allowed us to sleep in naturally, ensuring a high-quality rest.

Had a wonderful stay! The location was perfect for sightseeing, and the hotel staff made us feel at home. Rooms were clean, spacious, and had all the amenities we needed. I highly recommend it!”

I had a truly wonderful stay at this hotel. Everything exceeded my expectations — from the warm and welcoming staff to the spotless and comfortable rooms. The atmosphere was relaxing and elegant, making it easy to feel at home right away. The service was outstanding; every detail was carefully thought through, and the team was always ready to help with a smile. The location was perfect, and all facilities...

The room is spacious and well-maintained, even if it's not brand new, making for a pleasant stay. There's a large park right below the big glass windows, complete with tennis courts. It's incredibly convenient, as you can access Futian Station right downstairs. Dining is also a breeze; breakfast is plentiful, and the Xiangfang restaurant in the lobby offers great value for money for lunch and dinner

Absolutely loved my stay here! The hotel is right above Futian High-Speed Rail Station, which made traveling to Hong Kong incredibly convenient. I could get to the station just ten minutes before my train. It was truly excellent. Although the hotel has a classic, older feel, it still offers top-notch service and standards. Really fantastic, I loved it so much. The breakfast was plentiful, with a wide...

Right by Futian High-Speed Rail Station, which was super convenient coming from Hong Kong by high-speed rail. There are plenty of attractions, shopping malls, and subway lines nearby, making it perfect for sightseeing. The hotel facilities are decent, and the service is great too!

The hotel's location is excellent, and the service is great. The pool is clean and uncrowded, and they even offer ginger tea and lemon water. I'll definitely choose this hotel again next time I'm in Shenzhen! There are also plenty of dining options around the hotel.

1. Overall, it was a decent stay, but the receptionist who checked me in was quite sharp-tongued and perhaps not the best fit for a front desk role. Maybe it's a case of a big hotel acting snobbish. 2. The complimentary water in the room was clearly the cheapest kind, probably costing around 60 cents a bottle wholesale. It really didn't match the hotel's supposed quality!

The room was clean, tidy, bright, and the bed was very comfortable. The soundproofing was also excellent. I highly recommend it.

The service throughout my stay was thoughtful and thorough, truly living up to a five-star standard. The front desk efficiently handled my check-in with politeness, and the concierge proactively offered to help with my luggage. Room service was prompt and meticulous. The turndown service even included a special bookmark, which really showed attention to detail. The staff were responsive and enthusiastic...

Service: The service was excellent. The cleaning staff remembered the status of each room, and the front desk staff were very friendly. They even contacted me promptly after check-out when I left something behind. Facilities: It's an older hotel, so some of the facilities are a bit dated, but it still maintains its elegance. All the essential amenities are available. Environment: It's just a five...

The location is excellent, the decor is elegant, and it's clean and tidy. It's very convenient, the service is warm and welcoming, and the stay was very pleasant. Highly recommended. The buffet breakfast also offers a wide and delicious selection [thumbs up].

I had a very good time here thanks to Concierge Stephen and Front Desk Team Ives and Witter. It was a very rough day and I lost my identity card and everything. As such I try to approach the FD to see if they could let me check in with my remaining identity proof and Ives gave me very useful suggestions and I was able to check in after reporting to the police. Stephen was very sweet he offered me his...

Another Fabulous stay, from start to finish. This hotel is becoming a second home in Shenzhen! It was not my first stay at the Shangri-La Luohu, and it will not be the last. I missed the pulse and liveliness of the marketplace at Shenzhen port, and the Shangri-La is perfectly located for an incredible stay. It’s a friendly place to stay with the warmest of welcomes. The Shangri-La reception team...

The location is very good, but the service is lacking. For example, in the room, you can't find any information about where the gym, swimming pool (which floor it's on), kids' room, etc., are located. Also, there’s no comb, so you have to call every time, and there’s no tissue paper.

I was very satisfied with my stay. It was my first time here, and Molly at the front desk was so welcoming and helpful with my room arrangement. The room was spacious and had a balcony. I recommend this place! They have two buildings with different styles, both worth experiencing. There are also many attractions nearby. I'll definitely come back if I get the chance.

On a business trip to Shenzhen before the Chinese New Year, this Hilton's location is truly unbeatable, and the sea view is stunning with yachts right below. The hotel is very clean, and I slept comfortably. The front desk service was also good. Plus, there's a shuttle bus to Shekou Port, which is very convenient.

Every time I visit Shenzhen Nanshan, I stay at this hotel. It's close to the beach with great views, and there's a children's sandpit just a short walk away, which my kids absolutely love. The transportation is convenient, and there are plenty of dining options nearby. It's truly the perfect choice for business travelers.

The hotel service was excellent, very warm and welcoming. The room was spotless. This time, I got upgraded to a South Wing sea-view room, and the view from the room was also fantastic. Highly recommended!

Room Amenities: I booked a room in the Seaview Wing. This hotel also has a South Sea Wing, both under the same hotel name, but they're completely different in style. That's because they used to be two separate hotels that merged. The South Sea Wing rooms are larger and include suites. The Seaview Wing rooms are smaller. After all the essential amenities are in place, there's very little space to move...

The hotel room was incredibly spacious and the decor felt brand new. The service was absolutely five-star, making for a perfect trip.

Reliable brand, but a little dated. Nonetheless, we still had a very comfortable stay. Our room was spacious, breakfast spread was good tho lack variety (they didnt change the menu). Service was hit and miss. Only few were very hospitable and helpful throughout our stay.

not recommend for elderly or disabled person as many staircases. Need to switch lifts at 33/F to go out or switch lifts at 32M/F for breakfast, bar and restaurants

Highly Recommended hotel service is spectacular you will enjoy their facilities like gym pool etc all restaurants serving very good and quality foods Very accommodating helpful and friendly staffs special mention White Who assist and inform us about everything we need to know about our stay thank you and we will love to come back again and again 😊

Overall of the room and service are good. The bad thing is the lift where very confusing as need to take a lift to 33th floor, and then change another lift to the room level level.

1st class hotel set in the middle of Shenzhen. Bedrooms are superb with an unusual room layout with the bath and shower in the middle of the room surrounding by glass. The 1881 restaurant is also top notch and worth experiencing. The layout of the lifts is a little unusual as the reception is on the 31st floor. So you have to go up 1st to reception in one set of lifts, then use another set to go...

Nice amenities, quiet room with great views.

The room was perfect and the location too! it is just at the airport so no need for shuttle bus as you walk from the hotel to the terminal.

Every staff member here is so courteous and helpful. The comfort of your rooms is unparalleled and have a great location that’s convenient and scenic.

with direct access it is just 5 minutes walk to the airport check-in counters, very convenient, clean and good facilities.

The Regency is still top of its class. But I hope they will turn up the AC from the airport into the hotel. It’s super humid!

This is a good hotel and it is easily accessible to Shenzhen Bao'an Airport from the 3rd floor. The room is big and the beds are comfortable. Good buffet breakfast.

The Hyatt Regency Shenzhen Airport is generally praised as an excellent airport hotel, particularly for its convenience and quality. Guests consistently highlight its direct connection to the airport terminal, making it ideal for layovers or early morning flights.

Dameisha Ququ Island | Kids & Family Activities: The environment is fantastic, and it's a one-stop shop for families with kids! My child didn't want to leave after two days and one night! It's truly a great place for a holiday! I'll definitely go again when the weather is nice! Service: The butler service was very attentive. Cleanliness: It was very clean and fresh, and even being by the sea, the...

The sea-view room offered a great view and the service was attentive. However, they really need to pay more attention to replenishing the shampoo and conditioner in the room. We took advantage of the yacht tour discount offered with the booking, and it was a good experience. This kind of promotion is definitely a plus, enhancing the overall stay.

The room is spacious and well-designed, though the bedside tables are lower than the mattress, which makes it a bit inconvenient to place things. The balcony facing the sea is very pleasant. There's a wide variety of breakfast options, and the staff are enthusiastic, but not many dishes were particularly delicious, though it was sufficient. The best part is the many swimming pools catering to both...

The hotel environment is excellent, and the service is impeccable. Whenever I called the front desk, they responded very quickly and efficiently. The highlight was the service from our butler, Lila. She contacted us in advance to ask about our preferences and needs, and every evening she would check in on our experience and any further requirements. Overall, both the environment and the experience...

Everything was smooth from check-in to check-out. Service from all staff was consistently good. The hotel is not the most modern in design but the room was spacious, comfortable and well kept enough to make us feel relaxed. Our room on the 10th floor has a nice view of both the beach and outdoor pool. The photo shooting included was a really thoughtful idea.

The kids absolutely loved the room and didn't want to leave even after three days. On the first night, we ordered some sand toys, but they couldn't be found by the concierge the next day, so they gave us a smaller set as a replacement. There were a few minor hardware issues, but the hotel was proactive in resolving them. The suite came with executive lounge access for two people. We wanted to add an...

This hotel is really good. The staff are friendly and respectful, and it's quiet and warm at night, making for a great rest. It felt like everyone I met in the elevator was also very happy with the hotel. A special thanks to Cherry, Cathy, and Herry for their help!

The room type is great, with beautiful views outside, and the facilities are complete. The shuttle service is also very good. The aviation-themed culture is well-reflected, making it a hotel with a distinct style.

Fantastic! The layout is very comfortable, and all the designs are thoughtful. The service attitude is exceptional~ The hotel's aviation theme is quite interesting. This is the most satisfying hotel I've stayed at in Shenzhen; I'll definitely come back next time. Facilities: Excellent, well-equipped. Cleanliness: Perfect score. Environment: Newly renovated in 2022, everything is very clean. Service...

The Shenzhen Airlines Hotel truly exceeded my expectations! The location is incredibly convenient, right next to the subway station, making it super easy for business trips or layovers. The lobby is spacious and bright, and check-in was very efficient. My room had just been renovated, it was clean and tidy, with comfortable and soft bedding, and excellent soundproofing, so I slept very soundly at night...

The hotel environment and service are good, and the room has a nice view, clean and tidy. However, the executive lounge's food and beverage selection is too limited. Compared to Marriott and Cordis, there's a significant gap. I hope they can improve next time.

I absolutely love this hotel! I adore its design, the little airline robot figurines dressed in different outfits placed everywhere, and the warm service that makes you feel like you're always traveling first class. I also love the views from the window, their meals, and the clean swimming pool 🏊. A special thanks to Director Liu for his meticulous and thoughtful service.

The hotel is amazing! They have self-service laundry and drying facilities, and it's super close to my company – I can get there quickly by walking or biking. Definitely recommend! 🏠 Room facilities: The room is well-equipped with everything you typically need, including a mini-fridge. The hotel staff, especially Xiao Yu, was also incredibly warm and attentive.

The front desk staff were warm and professional, and check-in was very efficient. The hotel's location is also incredibly convenient.

The front desk staff, Ruifang, was incredibly diligent and responsible, helping us with a late check-out. The security team was also very responsible.

The environment at Liya Hotel is quite good, and there's a subway nearby, making transportation very convenient. April at the front desk had a great service attitude.

Overall, the hotel is pretty good and the service keeps up. The decor style feels a bit dated, and the TV is really small. The internet connection was also a bit troublesome. The hotel's location is excellent though, with many iconic businesses visible nearby.

The most pleasant surprise during my stay was the hotel's service. From the moment I walked in until check-out, I felt incredibly well taken care of! Rueifang helped me with check-in and even upgraded my room, which was a great experience.

Great, I'll definitely visit again. The facilities are complete, and the environment is clean and tidy. The front desk service is excellent, and the room's mattress is especially soft and comfortable. The hotel's aromatherapy scent is also very pleasant.

My entire stay was incredibly therapeutic. The hotel service was thoughtful and attentive, with staff who were gentle, polite, and highly professional. The room had great natural light, making for a truly delightful stay. The service team took meticulous care of us throughout, being genuinely friendly and sincere, handling everything with steady care and attentiveness. They truly served every guest...

They upgraded me to a newly renovated room. The room layout was good, the bathroom was spacious enough, and it even had a small tea room. However, there's subway construction nearby. Personally, I didn't find the noise too bothersome, but the window view was just a construction site, which was quite underwhelming. Facilities: Standard Marriott quality, but the stairwells and lobby definitely felt...

A perfect stay at the JW Marriott Shenzhen, all thanks to the professional assistance of Guest Services Executive Reina! Reina’s genuine smile and warm, generous service made a real difference. She handled check-in efficiently and thoroughly, proactively asking about my preferences and arranging the room accordingly – truly thoughtful. The room itself was spacious, exquisitely decorated with great...

My stay here was incredibly comfortable. Even though the hotel has been open for a while, it's really well-maintained. The room was clean and tidy, and all the facilities were in great condition – didn't feel old at all. The location is super convenient, making it easy to get around, eat, and shop. What really stood out was the guest service; the staff were so warm, attentive, and quick to respond...

My stay at the JW Marriott Hotel Shenzhen was absolutely fantastic, a five-star recommendation is a must! The guest relations specialist, Reina, was attentive and professional throughout my visit. She handled the check-in efficiently and meticulously, proactively introducing me to the hotel facilities and local attractions. Her demeanor was gentle and perfectly poised. The room was spacious and elegant...

My stay at the Panglin Hotel, Autograph Collection truly made me feel right at home. The room was spacious and bright, with a minimalist yet elegant design. The bedding was incredibly soft and comfortable, allowing me to sleep soundly through the night. The service was absolutely impeccable; the front desk staff were warm and attentive. Eason handled my check-in very efficiently and thoughtfully introduced...

Every moment at the彭年万丽 Hotel felt like a warm embrace. As I opened the door, the city lights outside stretched out calmly, while inside the room was a haven of tranquility. What surprised me most was the welcome fruit platter prepared by Eason already waiting on the table. Beside it, on a small dish, were several exquisite pastries. With each bite, the crispy exterior gave way to a delicate filling...

A Casual Review of My Stay at the Renaissance Shenzhen Luohu I recently had the chance to stay a few days in this small city during my leisure time and stumbled upon the Renaissance. The entire trip, there was no exaggerated fanfare, just a genuinely comfortable living experience that perfectly matched the rhythm of my daily travels. The hotel's internal atmosphere is quiet and soothing, without...

I've stayed at Renaissance hotels in other cities before and had a great impression, so I chose it again this time. The big 'R' logo is very appealing. The hotel group's management and the staff's overall quality are excellent. I'm a light sleeper, and the first room had an electrical buzzing sound. The concierge, Mina, was incredibly nice and patient, showing me several rooms to choose from. I really...

My stay at the Pengnian Renaissance Hotel left a deep impression. Mina called in advance to inquire about my needs, and her thoughtful and attentive attitude made me feel completely at ease. Upon entering the room, I found that the items we had discussed earlier were already prepared, demonstrating the hotel's professionalism and dedication to guest satisfaction. Even more delightful was the welcome...

My stay at the Renaissance Shenzhen Luohu Hotel was absolutely outstanding. The room had a modern design, offered expansive views, and the bedding was incredibly comfortable. All the facilities were well-maintained and complete, with quality evident in every detail. Whenever I had a request during my stay, room service was incredibly prompt, and the staff were friendly and professional, which made...

Coming from Hong Kong, my stay at the Crowne Plaza Shenzhen Futian was a fantastic experience. The staff were all incredibly gentle, sweet, and friendly throughout, making me feel so welcome and comfortable without any sense of distance. The room's comfort was top-notch, with an amazing variety of pillows, including latex and buckwheat options, so you could choose exactly what you needed for a perfect...

My stay at the Crowne Plaza Good Days Hotel was incredibly pleasant and comfortable, with the overall service making me feel truly valued. The front desk and service staff always greeted guests with a lovely smile, treating everyone with kindness and gentleness. The hotel boasts a professional Concierge team, offering meticulous and thoughtful service. The staff genuinely cares about each guest's experience...

My stay at Crowne Plaza Shenzhen was excellent overall. The front desk staff were incredibly sweet and friendly; it felt very comfortable interacting with them, not at all stiff or overly formal. The room had a fantastic view, perfect for enjoying the beautiful city lights at night, and the gentle evening breeze added to the wonderful ambiance. The hotel amenities were thoughtfully provided, especially...

My stay at Crowne Plaza Shenzhen was very comfortable overall. Check-in was smooth, no long waits, and everything was handled efficiently and hassle-free. The staff were consistently sweet and friendly, even giving out game tokens. They were polite and thoughtful, not overly enthusiastic, and promptly helped with any requests. The room was meticulously clean with thoughtful and cozy touches, showing...

The hotel is clean, convenient and the staff are all very. Hotel attendant Mira, Steve, Scott are all very hospitable and helpful in our needs. They are helpful with our request even in the middle of the night. Thanks again for the wonderful stay!

Choosing the Crowne Plaza Shenzhen Futian was absolutely the right decision! The staff were incredibly sweet and friendly, making the whole experience comfortable and natural. The night view from the window was stunning, really setting a perfect evening atmosphere. The hotel's attention to detail was impressive; they offered a variety of pillows to choose from, which made for a wonderfully peaceful...

This is my child's favorite hotel recently, and everyone here is so nice! From Jiet, who helped with my luggage at the concierge, to Alice at the front desk for check-in, and Yuki at the executive lounge, as well as the friendly staff at the restaurant and housekeeping – everyone is incredibly thoughtful and kind. Every stay feels just like coming home! 👍

We spent a long time choosing a hotel for our anniversary this year and ended up being very satisfied. First, the room was comfortable and had a balcony. Depending on the orientation, some rooms offered views of Happy Valley, while others overlooked Window of the World. The surrounding area is excellent, making it convenient to get anywhere. The front desk lady provided exceptional service with thoughtful...

Five-star rating for Minna, who was prompt and handled issues effectively, significantly enhancing our stay. Also, kudos to the restaurant front desk attendant, who was gentle and enthusiastic, helping us with our problems. The balcony view is decent; you can see Window of the World. The hotel's interior design is quite good, consistent with Indigo's usual style. However, there were many downsides...

The room was clean, tidy, and comfortable. The breakfast was plentiful, and the transportation was convenient and fast. It's suitable for family travel. The front desk staff were patient, meticulous, and thoughtful, and they even upgraded my room for free, especially the staff member named Chine.

The hotel's location is excellent, making it incredibly convenient to get around. The rooms are well-equipped, and the hygiene is top-notch with no unpleasant odors. My stay was very pleasant; the overall environment was quiet and comfortable. It was a very satisfying experience, and I'll definitely prioritize this hotel next time I visit Shenzhen.

I stayed at the Pinglong Hotel with my kids for our vacation. We originally booked for two nights, and the service from Tone and Hele was excellent. I highly recommend Pinglong Hotel; it's the top choice for family trips! We came here with our kids for a vacation and stayed two nights initially. We were so satisfied with the environment, cleanliness, and service that we immediately decided to extend...

Great location, facilities and services (front desk, housekeeping, lounge, breakfast).

Nice hotel in a good location, not far from a metro station. Very glad that I got my room in the morning, it was so good to be able to check in earlier than expected after a long flight. Spacious room, good breakfast and pretty affordable compared to other five star hotels in the area.

The Langham Shenzhen exudes British elegance with a prime location, making getting around a breeze. The rooms are spacious and exquisitely designed, with premium amenities, creating a luxurious and comfortable atmosphere. The Michelin-starred Tang Court offers authentic Cantonese cuisine, while the Palm Court's afternoon tea is a classic. The service is attentive and thoughtful, making it a top choice...

The location is fantastic, super convenient for getting around. They even upgraded our room for free! The room was huge, and the facilities were well-maintained. Every corner had a stylish design, making it perfect for photos. My experience was way better than expected!

Breakfast was quite international and some local dishes. However the carpet was not well maintained as it had some smell.

The desserts at the lounge truly live up to their reputation. The dinner selection isn't vast, but it's refined. It's a pity the lounge doesn't offer breakfast. The hotel facilities are a bit dated, but they are very well-maintained. I would definitely choose this hotel again for my next vacation.

As expected, Chinese hotels are really spacious and clean! In particular, Xiaotang and Xiaoli are very kind and nice people. 🥰 Thanks to them, I had a great rest!

The hotel is a well-established brand. The rooms are clean, and the swimming pool is of excellent quality with great water. There's a jacuzzi, but please note that swimwear and swimming caps are required to enter the water. The breakfast is of Southeast Asian three-star quality and could be improved. Overall, it's good, especially the service, which is attentive.

Room a bit old, overall is still good to stay

A decent hotel with very sweet staff. Rooms are very clean and comfortable. The hotel design is quite strange and old fashioned but nothing wrong with that! The breakfast is good: a standard Chinese buffet breakfast. No decaf coffee available of course. We paid extra for club lounge access but it was shut which was a shame and meant it felt like a pretty poor deal. If we had gotten a standard room...

The hotel is very good, good location,the staff is very nice. Next time will come back.

1. The room is spacious. 2. The service was prompt and responsive to customer needs. 3. I want to particularly praise the gym and the pool. The gym is very well-equipped, so much so that even a lazy person like me would want to go twice a day. The pool water is clean, and it's not crowded.

The hotel's location is excellent, right by the subway station entrance and across from a shopping mall, which is very convenient. The hotel environment is also good, though it is a bit old. The room's carpet was a little dirty, but the bathroom was fine. The customer service was quite good, actively helping guests resolve room issues. The view from the room window was fantastic, offering a full panoramic...

The hotel's location is excellent, and the breakfast is great too. The staff are attentive and friendly. There are also many shopping malls nearby. I highly recommend it!

Second time in Shenzhen, and the Sheraton truly surprised me! The room was lovely, my older child traveling with me absolutely loved it – so clean and tidy! The hotel breakfast was also excellent! And what's more, the front desk lady was incredibly patient, gentle, and attentive!

The hotel's location, service, and cleanliness were all excellent, making for a fantastic stay. Getting around from here was incredibly convenient.

Traveling for work and wanted to pop over to Hong Kong. Chose this hotel and the front desk staff were great, immediately upgraded my room. It's really close to the border crossing, perfect for those planning a day trip to Hong Kong and back. The room facilities were all good, not as old as I'd imagined – a classic five-star hotel. I'll definitely stay here again next time!

The service is great, and the hotel is clean and hygienic. Its location is excellent, making it convenient for shopping and dining out.

This was a great experience, especially the warm welcome at check-in and the speedy check-out. The front desk staff were attentive and thoughtful, enthusiastically recommending local attractions. The entire service experience was full of thoughtful details. I would definitely choose this place again next time I visit!

My boyfriend and I stayed at Sunshine Hotel Shenzhen for our trip to Shenzhen, and we were very satisfied with the overall experience. The hotel's location is incredibly convenient. We also went to Hong Kong for business during our stay, and the round-trip transportation was very smooth. Getting around Shenzhen itself was also very easy. Since we arrived at the hotel quite late that day, the front...

Sunshine Hotel didn't disappoint me again, I have to give it a big thumbs up! The front desk lady was super nice, proactively asking about my needs and even upgrading my room directly, which was a real surprise. The new room was huge, well-laid out, and had a great view—it was simply comfortable to stay in. The overall service was really on point; from check-in to check-out, all the little details...

This 5-star hotel definitely delivers on environment and service. However, the facilities weren't great, probably due to their age. The air conditioning was leaking, and the toilet was clogged. On the bright side, the Laifen SE hairdryer was excellent, though I didn't get a chance to use the bathtub.

The room was excellent, the facilities were great, the pool was fantastic, the service was superb, and the view was amazing. A few things really stood out: first, they thoughtfully gave us a complimentary breakfast since we were traveling with two kids; second, they arranged a room with a view of Window of the World for us; and third, even though our original room on the sixth floor already had a great...

The hotel's location is fantastic, right above a subway station and connected to a mall, with Window of the World just across the street. There's an outdoor pool, but it's not heated; an indoor pool would be a great addition. I booked a room with a view to watch the drone show. The room maintenance was okay, but the shower in the bathroom wasn't good – the door didn't close properly, and water leaked...

The hotel room was clean and comfortable with excellent facilities, and the express service center staff were very welcoming!

Stayed at this hotel again! The service was excellent, and the breakfast was delicious and had a great variety. The hotel's location is superb, right opposite Window of the World and behind Happy Valley, making it perfect for families with kids. Plus, it's right next to a shopping mall, which is super convenient for dining and shopping!

The Westin's room was in my ideal location – directly facing a scenic spot with a large mall downstairs, offering everything from dining to entertainment. Absolutely flawless in that regard. However, there were a couple of drawbacks: the room was a bit small, especially with a large bathtub squeezed into a tight space, making it awkward to walk around. It's just a design issue, I suppose. Also, there...

The hotel service is attentive, and the staff at the express service center are very friendly. A pleasant experience overall.

Staying at Kempinski on a business trip always gives me peace of mind. The location is excellent, with a connecting corridor directly outside that separates pedestrians from vehicles and offers shelter from the rain. Dining and shopping options nearby are also very convenient. My overall stay was perfect; the hygiene was top-notch, it was clean and quiet, and the staff were professional and polite...

Traveled with a friend during the May Day holiday. The hotel's location is excellent; it's only a half-hour subway ride from the airport, even when arriving late at night. The surrounding area boasts a variety of shopping centers. The hotel itself is resplendent, offering a full sense of ancient luxury.

Mother's Day staycation with my mom! The hotel did an excellent job arranging the surprise cake and flowers for her. It's an old-school hotel with classic decor, and I especially want to mention how great the breakfast was!

Overall, my stay exceeded expectations. The hotel's ambiance is elegant, and the cleanliness is exceptional, with all facilities well-maintained and fully functional. Flora provided attentive and professional service, promptly resolving any issues. The location is excellent, making it very convenient for getting around and exploring.

Facilities: Very well-equipped. Cleanliness: Spotless, even the duvet smelled fresh. Service: Excellent service, especially Sally. Will definitely come again!

Convenient location, I often book this hotel for business trips. The facilities are a bit old though.

Wonderful five-star experience! The hotel offers top-class service and comfort. Many thanks to Xiao Zhu and Xiao Ou for their outstanding care and support.

My experience began when I first step foot on the front entrance. The bell boy was nice to help carrying my luggage when I got off the taxi. Once I presented by ID to the reception, the lady swiftly found my booking without needing me to present further cap screen from my phone. She was clear on all the details such as location of restaurants, time for breakfast, etc. The room is big and very clean...

Wow this was a really great experience! We came at the height of summer holiday and despite the hotel being full, There’s always something interesting and fun to do, organized and very clean also. the programming for kids was fantastic, get a daily schedule and the M show (we watched while night swimming) was a hit with the kids. The staff were all extremely friendly, Michelle from lobby / front desk...

The hotel is good say the facilities which is new and model. We had an awesome experience here as we never feel bored in the hotel where there are lots of different activities and performance everyday. Good for a family trip. Buffet breakfast and dinner are good with lots of choices. The only inperfect thing is that there are only three restaurants in the hotel and we stayed for three days and tried...

I was satisfied with the suite and all the equipment provided. It would be better if the kids' swimming playground  could open earlier like 9:00. I was disappointed with the M+ show because it was held indoors in the hall, even though there was no rain outside.

Nice hotel in general with entertaining and family friendly facilities. Could improve with better service at the lobby cafe.