5 star hotels in Shenzhen

I was very satisfied with my stay. It was my first time here, and Molly at the front desk was so welcoming and helpful with my room arrangement. The room was spacious and had a balcony. I recommend this place! They have two buildings with different styles, both worth experiencing. There are also many attractions nearby. I'll definitely come back if I get the chance.

On a business trip to Shenzhen before the Chinese New Year, this Hilton's location is truly unbeatable, and the sea view is stunning with yachts right below. The hotel is very clean, and I slept comfortably. The front desk service was also good. Plus, there's a shuttle bus to Shekou Port, which is very convenient.

Every time I visit Shenzhen Nanshan, I stay at this hotel. It's close to the beach with great views, and there's a children's sandpit just a short walk away, which my kids absolutely love. The transportation is convenient, and there are plenty of dining options nearby. It's truly the perfect choice for business travelers.

The hotel service was excellent, very warm and welcoming. The room was spotless. This time, I got upgraded to a South Wing sea-view room, and the view from the room was also fantastic. Highly recommended!

Room Amenities: I booked a room in the Seaview Wing. This hotel also has a South Sea Wing, both under the same hotel name, but they're completely different in style. That's because they used to be two separate hotels that merged. The South Sea Wing rooms are larger and include suites. The Seaview Wing rooms are smaller. After all the essential amenities are in place, there's very little space to move...

The hotel room was incredibly spacious and the decor felt brand new. The service was absolutely five-star, making for a perfect trip.

The room is spacious and well-maintained, even if it's not brand new, making for a pleasant stay. There's a large park right below the big glass windows, complete with tennis courts. It's incredibly convenient, as you can access Futian Station right downstairs. Dining is also a breeze; breakfast is plentiful, and the Xiangfang restaurant in the lobby offers great value for money for lunch and dinner

Absolutely loved my stay here! The hotel is right above Futian High-Speed Rail Station, which made traveling to Hong Kong incredibly convenient. I could get to the station just ten minutes before my train. It was truly excellent. Although the hotel has a classic, older feel, it still offers top-notch service and standards. Really fantastic, I loved it so much. The breakfast was plentiful, with a wide...

Right by Futian High-Speed Rail Station, which was super convenient coming from Hong Kong by high-speed rail. There are plenty of attractions, shopping malls, and subway lines nearby, making it perfect for sightseeing. The hotel facilities are decent, and the service is great too!

The hotel's location is excellent, and the service is great. The pool is clean and uncrowded, and they even offer ginger tea and lemon water. I'll definitely choose this hotel again next time I'm in Shenzhen! There are also plenty of dining options around the hotel.

1. Overall, it was a decent stay, but the receptionist who checked me in was quite sharp-tongued and perhaps not the best fit for a front desk role. Maybe it's a case of a big hotel acting snobbish. 2. The complimentary water in the room was clearly the cheapest kind, probably costing around 60 cents a bottle wholesale. It really didn't match the hotel's supposed quality!

The room was clean, tidy, bright, and the bed was very comfortable. The soundproofing was also excellent. I highly recommend it.

The service throughout my stay was thoughtful and thorough, truly living up to a five-star standard. The front desk efficiently handled my check-in with politeness, and the concierge proactively offered to help with my luggage. Room service was prompt and meticulous. The turndown service even included a special bookmark, which really showed attention to detail. The staff were responsive and enthusiastic...

Service: The service was excellent. The cleaning staff remembered the status of each room, and the front desk staff were very friendly. They even contacted me promptly after check-out when I left something behind. Facilities: It's an older hotel, so some of the facilities are a bit dated, but it still maintains its elegance. All the essential amenities are available. Environment: It's just a five...

The location is excellent, the decor is elegant, and it's clean and tidy. It's very convenient, the service is warm and welcoming, and the stay was very pleasant. Highly recommended. The buffet breakfast also offers a wide and delicious selection [thumbs up].

I had a very good time here thanks to Concierge Stephen and Front Desk Team Ives and Witter. It was a very rough day and I lost my identity card and everything. As such I try to approach the FD to see if they could let me check in with my remaining identity proof and Ives gave me very useful suggestions and I was able to check in after reporting to the police. Stephen was very sweet he offered me his...

Another Fabulous stay, from start to finish. This hotel is becoming a second home in Shenzhen! It was not my first stay at the Shangri-La Luohu, and it will not be the last. I missed the pulse and liveliness of the marketplace at Shenzhen port, and the Shangri-La is perfectly located for an incredible stay. It’s a friendly place to stay with the warmest of welcomes. The Shangri-La reception team...

The location is very good, but the service is lacking. For example, in the room, you can't find any information about where the gym, swimming pool (which floor it's on), kids' room, etc., are located. Also, there’s no comb, so you have to call every time, and there’s no tissue paper.

Our family came to Shenzhen for a trip and stayed at the Grand Hyatt for a few nights! Our room was on a high floor with a great view, overlooking Luohu on one side and the mountains of Hong Kong on the other – truly picturesque! Joy provided excellent service; she knew it was my child's birthday today and thoughtfully prepared a birthday cake in advance. We had a very special and happy birthday celebration...

Even though the hotel has been open for a while, it's still pretty well-maintained. The decor is a bit dated, but it still feels cozy overall. At night, you can make the room really dark, which helps with falling asleep, and my room wasn't noisy at all. The hotel is located right above MixC Shopping Mall in Shenzhen's Luohu District, which is very convenient for anyone doing business in the area. All...

I booked a room for a guest, and Joy called them before arrival, thoughtfully asking if they needed anything prepared in advance. The room was ready early the next day, and the guest loved it. The service was excellent and very considerate! The hotel's location is superb, right near MixC and Luohu Port, making it very convenient to get around. Shopping and dining nearby were also excellent. I'd definitely...

Great service at a good location next to mixc mall. Unfortunately the pool was closed for reno during my stay.

Ambiance: The hotel design is stylish, and the public areas are beautiful and grand. Service: Vivian proactively added me on WeChat to follow up on my stay experience, which was a great guest experience. Location: No need to say much about the location, it's in the heart of Luohu, and MixC shopping mall is right downstairs, making transportation very convenient. Cleanliness: Both the room and public...

Returned to Grand Hyatt again, and the room was still very well-appointed and comfortable. Joy's service was as warm, attentive, and excellent as ever. The room offers beautiful views, and the hotel's location is superb with convenient transportation. Highly recommended! Plus, there are now many new Spring Festival decorations and intangible cultural heritage lanterns downstairs, which are absolutely...

Great, I'll definitely visit again. The facilities are complete, and the environment is clean and tidy. The front desk service is excellent, and the room's mattress is especially soft and comfortable. The hotel's aromatherapy scent is also very pleasant.

My entire stay was incredibly therapeutic. The hotel service was thoughtful and attentive, with staff who were gentle, polite, and highly professional. The room had great natural light, making for a truly delightful stay. The service team took meticulous care of us throughout, being genuinely friendly and sincere, handling everything with steady care and attentiveness. They truly served every guest...

They upgraded me to a newly renovated room. The room layout was good, the bathroom was spacious enough, and it even had a small tea room. However, there's subway construction nearby. Personally, I didn't find the noise too bothersome, but the window view was just a construction site, which was quite underwhelming. Facilities: Standard Marriott quality, but the stairwells and lobby definitely felt...

A perfect stay at the JW Marriott Shenzhen, all thanks to the professional assistance of Guest Services Executive Reina! Reina’s genuine smile and warm, generous service made a real difference. She handled check-in efficiently and thoroughly, proactively asking about my preferences and arranging the room accordingly – truly thoughtful. The room itself was spacious, exquisitely decorated with great...

My stay here was incredibly comfortable. Even though the hotel has been open for a while, it's really well-maintained. The room was clean and tidy, and all the facilities were in great condition – didn't feel old at all. The location is super convenient, making it easy to get around, eat, and shop. What really stood out was the guest service; the staff were so warm, attentive, and quick to respond...

My stay at the JW Marriott Hotel Shenzhen was absolutely fantastic, a five-star recommendation is a must! The guest relations specialist, Reina, was attentive and professional throughout my visit. She handled the check-in efficiently and meticulously, proactively introducing me to the hotel facilities and local attractions. Her demeanor was gentle and perfectly poised. The room was spacious and elegant...

My stay at the Panglin Hotel, Autograph Collection truly made me feel right at home. The room was spacious and bright, with a minimalist yet elegant design. The bedding was incredibly soft and comfortable, allowing me to sleep soundly through the night. The service was absolutely impeccable; the front desk staff were warm and attentive. Eason handled my check-in very efficiently and thoughtfully introduced...

Every moment at the彭年万丽 Hotel felt like a warm embrace. As I opened the door, the city lights outside stretched out calmly, while inside the room was a haven of tranquility. What surprised me most was the welcome fruit platter prepared by Eason already waiting on the table. Beside it, on a small dish, were several exquisite pastries. With each bite, the crispy exterior gave way to a delicate filling...

A Casual Review of My Stay at the Renaissance Shenzhen Luohu I recently had the chance to stay a few days in this small city during my leisure time and stumbled upon the Renaissance. The entire trip, there was no exaggerated fanfare, just a genuinely comfortable living experience that perfectly matched the rhythm of my daily travels. The hotel's internal atmosphere is quiet and soothing, without...

I've stayed at Renaissance hotels in other cities before and had a great impression, so I chose it again this time. The big 'R' logo is very appealing. The hotel group's management and the staff's overall quality are excellent. I'm a light sleeper, and the first room had an electrical buzzing sound. The concierge, Mina, was incredibly nice and patient, showing me several rooms to choose from. I really...

My stay at the Pengnian Renaissance Hotel left a deep impression. Mina called in advance to inquire about my needs, and her thoughtful and attentive attitude made me feel completely at ease. Upon entering the room, I found that the items we had discussed earlier were already prepared, demonstrating the hotel's professionalism and dedication to guest satisfaction. Even more delightful was the welcome...

My stay at the Renaissance Shenzhen Luohu Hotel was absolutely outstanding. The room had a modern design, offered expansive views, and the bedding was incredibly comfortable. All the facilities were well-maintained and complete, with quality evident in every detail. Whenever I had a request during my stay, room service was incredibly prompt, and the staff were friendly and professional, which made...

Dameisha Ququ Island | Kids & Family Activities: The environment is fantastic, and it's a one-stop shop for families with kids! My child didn't want to leave after two days and one night! It's truly a great place for a holiday! I'll definitely go again when the weather is nice! Service: The butler service was very attentive. Cleanliness: It was very clean and fresh, and even being by the sea, the...

The sea-view room offered a great view and the service was attentive. However, they really need to pay more attention to replenishing the shampoo and conditioner in the room. We took advantage of the yacht tour discount offered with the booking, and it was a good experience. This kind of promotion is definitely a plus, enhancing the overall stay.

The room is spacious and well-designed, though the bedside tables are lower than the mattress, which makes it a bit inconvenient to place things. The balcony facing the sea is very pleasant. There's a wide variety of breakfast options, and the staff are enthusiastic, but not many dishes were particularly delicious, though it was sufficient. The best part is the many swimming pools catering to both...

The hotel environment is excellent, and the service is impeccable. Whenever I called the front desk, they responded very quickly and efficiently. The highlight was the service from our butler, Lila. She contacted us in advance to ask about our preferences and needs, and every evening she would check in on our experience and any further requirements. Overall, both the environment and the experience...

Everything was smooth from check-in to check-out. Service from all staff was consistently good. The hotel is not the most modern in design but the room was spacious, comfortable and well kept enough to make us feel relaxed. Our room on the 10th floor has a nice view of both the beach and outdoor pool. The photo shooting included was a really thoughtful idea.

The kids absolutely loved the room and didn't want to leave even after three days. On the first night, we ordered some sand toys, but they couldn't be found by the concierge the next day, so they gave us a smaller set as a replacement. There were a few minor hardware issues, but the hotel was proactive in resolving them. The suite came with executive lounge access for two people. We wanted to add an...

Traveling for work and wanted to pop over to Hong Kong. Chose this hotel and the front desk staff were great, immediately upgraded my room. It's really close to the border crossing, perfect for those planning a day trip to Hong Kong and back. The room facilities were all good, not as old as I'd imagined – a classic five-star hotel. I'll definitely stay here again next time!

The service is great, and the hotel is clean and hygienic. Its location is excellent, making it convenient for shopping and dining out.

This was a great experience, especially the warm welcome at check-in and the speedy check-out. The front desk staff were attentive and thoughtful, enthusiastically recommending local attractions. The entire service experience was full of thoughtful details. I would definitely choose this place again next time I visit!

My boyfriend and I stayed at Sunshine Hotel Shenzhen for our trip to Shenzhen, and we were very satisfied with the overall experience. The hotel's location is incredibly convenient. We also went to Hong Kong for business during our stay, and the round-trip transportation was very smooth. Getting around Shenzhen itself was also very easy. Since we arrived at the hotel quite late that day, the front...

Sunshine Hotel didn't disappoint me again, I have to give it a big thumbs up! The front desk lady was super nice, proactively asking about my needs and even upgrading my room directly, which was a real surprise. The new room was huge, well-laid out, and had a great view—it was simply comfortable to stay in. The overall service was really on point; from check-in to check-out, all the little details...

This 5-star hotel definitely delivers on environment and service. However, the facilities weren't great, probably due to their age. The air conditioning was leaking, and the toilet was clogged. On the bright side, the Laifen SE hairdryer was excellent, though I didn't get a chance to use the bathtub.

This hotel is conveniently located near the Emperor Building, and you can even walk to Old Street. There are also plenty of dining options nearby, making it a very convenient spot. The service was warm and attentive. I'd definitely recommend this hotel.

The environment is great, the location is good, and the stay was very comfortable.

Pros: Great location with lots of shopping and dining options nearby. The room was quite spacious and reasonably clean. The kids loved the toys. Cons: The facilities are very outdated, the carpet is incredibly, incredibly dirty, and the decor is stuck in the 90s. The entire hotel is dimly lit, making for an uncomfortable stay.

The rooms are spacious and bright, clean and hygienic. The location is excellent, just a few minutes walk from the subway station. There are many restaurants, eateries, and malls nearby, which is very convenient. Every time I come to Shenzhen, I stay at the Hua'an Hotel.

The room was very clean. The hotel offered a late check-out until 3 PM, and the facilities were well-maintained.

The room was clean and tidy, and the front desk staff provided excellent service. They even gave me a free room upgrade! The buffet breakfast offered a wide variety of food with a balanced nutritional selection. I'll definitely stay here again on my next business trip.

This is my child's favorite hotel recently, and everyone here is so nice! From Jiet, who helped with my luggage at the concierge, to Alice at the front desk for check-in, and Yuki at the executive lounge, as well as the friendly staff at the restaurant and housekeeping – everyone is incredibly thoughtful and kind. Every stay feels just like coming home! 👍

We spent a long time choosing a hotel for our anniversary this year and ended up being very satisfied. First, the room was comfortable and had a balcony. Depending on the orientation, some rooms offered views of Happy Valley, while others overlooked Window of the World. The surrounding area is excellent, making it convenient to get anywhere. The front desk lady provided exceptional service with thoughtful...

Five-star rating for Minna, who was prompt and handled issues effectively, significantly enhancing our stay. Also, kudos to the restaurant front desk attendant, who was gentle and enthusiastic, helping us with our problems. The balcony view is decent; you can see Window of the World. The hotel's interior design is quite good, consistent with Indigo's usual style. However, there were many downsides...

The room was clean, tidy, and comfortable. The breakfast was plentiful, and the transportation was convenient and fast. It's suitable for family travel. The front desk staff were patient, meticulous, and thoughtful, and they even upgraded my room for free, especially the staff member named Chine.

The hotel's location is excellent, making it incredibly convenient to get around. The rooms are well-equipped, and the hygiene is top-notch with no unpleasant odors. My stay was very pleasant; the overall environment was quiet and comfortable. It was a very satisfying experience, and I'll definitely prioritize this hotel next time I visit Shenzhen.

I stayed at the Pinglong Hotel with my kids for our vacation. We originally booked for two nights, and the service from Tone and Hele was excellent. I highly recommend Pinglong Hotel; it's the top choice for family trips! We came here with our kids for a vacation and stayed two nights initially. We were so satisfied with the environment, cleanliness, and service that we immediately decided to extend...

The hotel is very good, good location,the staff is very nice. Next time will come back.

1. The room is spacious. 2. The service was prompt and responsive to customer needs. 3. I want to particularly praise the gym and the pool. The gym is very well-equipped, so much so that even a lazy person like me would want to go twice a day. The pool water is clean, and it's not crowded.

The hotel's location is excellent, right by the subway station entrance and across from a shopping mall, which is very convenient. The hotel environment is also good, though it is a bit old. The room's carpet was a little dirty, but the bathroom was fine. The customer service was quite good, actively helping guests resolve room issues. The view from the room window was fantastic, offering a full panoramic...

The hotel's location is excellent, and the breakfast is great too. The staff are attentive and friendly. There are also many shopping malls nearby. I highly recommend it!

Second time in Shenzhen, and the Sheraton truly surprised me! The room was lovely, my older child traveling with me absolutely loved it – so clean and tidy! The hotel breakfast was also excellent! And what's more, the front desk lady was incredibly patient, gentle, and attentive!

The hotel's location, service, and cleanliness were all excellent, making for a fantastic stay. Getting around from here was incredibly convenient.

Great location, facilities and services (front desk, housekeeping, lounge, breakfast).

Nice hotel in a good location, not far from a metro station. Very glad that I got my room in the morning, it was so good to be able to check in earlier than expected after a long flight. Spacious room, good breakfast and pretty affordable compared to other five star hotels in the area.

The Langham Shenzhen exudes British elegance with a prime location, making getting around a breeze. The rooms are spacious and exquisitely designed, with premium amenities, creating a luxurious and comfortable atmosphere. The Michelin-starred Tang Court offers authentic Cantonese cuisine, while the Palm Court's afternoon tea is a classic. The service is attentive and thoughtful, making it a top choice...

The location is fantastic, super convenient for getting around. They even upgraded our room for free! The room was huge, and the facilities were well-maintained. Every corner had a stylish design, making it perfect for photos. My experience was way better than expected!

Breakfast was quite international and some local dishes. However the carpet was not well maintained as it had some smell.

The desserts at the lounge truly live up to their reputation. The dinner selection isn't vast, but it's refined. It's a pity the lounge doesn't offer breakfast. The hotel facilities are a bit dated, but they are very well-maintained. I would definitely choose this hotel again for my next vacation.

The room was excellent, the facilities were great, the pool was fantastic, the service was superb, and the view was amazing. A few things really stood out: first, they thoughtfully gave us a complimentary breakfast since we were traveling with two kids; second, they arranged a room with a view of Window of the World for us; and third, even though our original room on the sixth floor already had a great...

The hotel's location is fantastic, right above a subway station and connected to a mall, with Window of the World just across the street. There's an outdoor pool, but it's not heated; an indoor pool would be a great addition. I booked a room with a view to watch the drone show. The room maintenance was okay, but the shower in the bathroom wasn't good – the door didn't close properly, and water leaked...

The hotel room was clean and comfortable with excellent facilities, and the express service center staff were very welcoming!

Stayed at this hotel again! The service was excellent, and the breakfast was delicious and had a great variety. The hotel's location is superb, right opposite Window of the World and behind Happy Valley, making it perfect for families with kids. Plus, it's right next to a shopping mall, which is super convenient for dining and shopping!

The Westin's room was in my ideal location – directly facing a scenic spot with a large mall downstairs, offering everything from dining to entertainment. Absolutely flawless in that regard. However, there were a couple of drawbacks: the room was a bit small, especially with a large bathtub squeezed into a tight space, making it awkward to walk around. It's just a design issue, I suppose. Also, there...

The hotel service is attentive, and the staff at the express service center are very friendly. A pleasant experience overall.

Staying at Kempinski on a business trip always gives me peace of mind. The location is excellent, with a connecting corridor directly outside that separates pedestrians from vehicles and offers shelter from the rain. Dining and shopping options nearby are also very convenient. My overall stay was perfect; the hygiene was top-notch, it was clean and quiet, and the staff were professional and polite...

Traveled with a friend during the May Day holiday. The hotel's location is excellent; it's only a half-hour subway ride from the airport, even when arriving late at night. The surrounding area boasts a variety of shopping centers. The hotel itself is resplendent, offering a full sense of ancient luxury.

Mother's Day staycation with my mom! The hotel did an excellent job arranging the surprise cake and flowers for her. It's an old-school hotel with classic decor, and I especially want to mention how great the breakfast was!

Overall, my stay exceeded expectations. The hotel's ambiance is elegant, and the cleanliness is exceptional, with all facilities well-maintained and fully functional. Flora provided attentive and professional service, promptly resolving any issues. The location is excellent, making it very convenient for getting around and exploring.

Facilities: Very well-equipped. Cleanliness: Spotless, even the duvet smelled fresh. Service: Excellent service, especially Sally. Will definitely come again!

Convenient location, I often book this hotel for business trips. The facilities are a bit old though.

I have a good stay at this hotel. Check in is smooth and counter staff Anna and Bella are friendly.

The room amenities were good, but the hotel staff's attitude was quite poor. The cleaning staff walked straight into the room with their key card without knocking. The customer service also handled things rather poorly.

Very clean and comfortable room. Diverse choices and high quality of breakfast menu. Special appreciation to Ms. Zoe (Front Desk) who was pleasant to talk with, very helpful and professional.

The room decor was lovely and new, and it was very clean. The breakfast was also excellent, with many freshly made local specialties. It's a shame the coffee at breakfast wasn't great; it was a bit weak. Other facilities like the gym and pool were also well-equipped.

Extremely satisfied! Great location, friendly staff, and the hotel is spacious and very clean.

My stay in the Deluxe King Room at the Sheraton Shenzhen Nanshan Bolin Tianrui was absolutely fantastic, exceeding all expectations! The room was spotless, and the bedding was clean and comfortable. The hotel's ambiance was elegant and upscale, with a stylish lobby. The soundproofing in the room was excellent, making for a wonderfully quiet night's rest. The service throughout was professional and...

The hotel environment is great, very clean, with good facilities nearby and convenient transportation. The service was excellent.

This hotel stay was truly impressive. The facilities are well-equipped and well-maintained, with everything in the room in excellent working order. The cleanliness was top-notch; a clean and tidy environment made me feel secure and comfortable. The spacious bathtub allowed for complete relaxation during a soak, and the bed was perfectly soft, ensuring a high-quality sleep. Overall, it offers great...

The hotel is pretty good and meets the standards of a luxury hotel. My only minor complaint is that the room was a bit small. I tried to switch to a corner room for a better view when checking in, but none were available. On the positive side, the hotel's swimming pool is absolutely fantastic! 👍🏊

The hotel is located in the heart of the Science Park, right next to the Shenzhen University metro station on Line 1. I booked a night for a guest, and the service was incredibly attentive. The guest service center followed up and coordinated everything throughout, answering every question. A special thank you to Amanda, Lucy, and Rose.

I recently stayed at Crowne Plaza Shenzhen Nanshan and had a very pleasant experience overall. The hotel is modern, clean, and well-located in the Nanshan district, making it convenient for both business and leisure travelers. The room was spacious with a comfortable bed, and the floor-to-ceiling windows offered a great city view. Staff were professional and helpful, especially at the front desk. Breakfast...

My stay at this hotel was incredibly satisfying. The room's cleanliness and environmental design were superb. From the moment I checked in, the front desk staff displayed professional and enthusiastic service. When I requested a more comfortable room, they not only listened patiently to my needs but also proactively upgraded my room, which was a delightful surprise. The new room offered expansive views...

We stayed in this hotel for one night with the kids, it's value for money, the room is clean and new, it's located on top floors of a building, it has a great sea view and city view too. I called on the day of checkin and they prepared kids amenities and bathrobes for the kids. Also a surprise for my daughter who has her birthday in the coming week. The breakfast buffet was also satisfactory. We had...

The environment, hygiene, service, and view all exceeded my expectations. It's incredibly good value for money; this quality usually costs upwards of 1500. It's located in the center of Nanshan, making it very convenient to get to MixC. Guests staying here also get lunch for just 198, which is unbeatable value!

The Executive Club experience for two was great. The environment was clean and comfortable, and the food quality was excellent. The Executive Lounge staff were warm and attentive. Since we were traveling with a child, we booked an executive twin room, and they thoughtfully upgraded us to a higher-category twin room, which was slightly more spacious. Overall, our stay was very pleasant.

We stayed two nights over the Easter holidays and overall had a nice experience, with a few notable downsides. The highlight is definitely the high-floor room (45–56 floors) with a fantastic view of Shenzhen Bay. Waking up to that view was a treat. The hotel is located in what feels like a business / science and technology district, which became very quiet during the holidays—something we actually...

Always a good experience staying at Renaissance. It has all you need, close to 万象天地, KTV, good food and quiet neighbourhood. Price is also one of the best in higher quality hotels in SZ. Would recommend.

The room was great with a nice view, and the service was pretty good. The windows were a bit dirty, and there wasn't a complimentary first round of mini-bar drinks. The location, however, was very convenient. Occasionally, there were strange noises at night coming from the furniture, windows, and air conditioning. As a solo traveler, this made me a bit uneasy.

I specifically chose this hotel for its views of Shenzhen. Even though it's an older hotel, it's definitely worth a visit. Going up to the 96th floor for afternoon tea or an evening drink offers a truly memorable experience.

The room was spacious and very clean. Although it showed its age, you could still feel the grandeur of a veteran five-star hotel from an economic boom era. The service was warm and attentive, and the transportation was very convenient.

Lunch Buffet: Do not really have too high expectations Room: Upgraded when we were about to check in Butler: Well

Divine. Not only does the hotel offer exactly what you need with the St Regis standards, the rooms are very beautiful beautifully designed. After a long day of traveling around in the heat and humidity, it was so wonderful to come back to the hotel click the spa mode function in the bathroom. Sit in the bathtub watch TV on a crystal mantle display and let the day wash away. For those looking for...

Excellent service. Michael helped me check in in the evening. He was dressed handsomely. The atmosphere of the lobby was warm and inviting. The room was tidy and spacious. I enjoy the furniture placement. It was convenient to move through the room and still set up for my business call. I’d definitely stay again and recommend St.Regis to my partners. This lux hotel is perfect for business travelers...

It's a excellent hotel. The guestroom was organized on L77 with a spectacular view. We really enjoyed

The room is good in location and environment. I like its city view

The pool was super dirty- rooms had bit of smell of smoking even though we asked for no smoking room

The hotel was a complete mess. When we arrived, there was a huge line, and they said they had no rooms. Later, they said they had 19. We finally managed to check in, but the process took almost an hour. The air conditioning wasn't good enough, and the toilet didn't drain properly. Fortunately, the room was spacious enough. Overall, a 3.

Cleanliness: Unclean. First, the toilet seat had yellowed urine stains from years of age, and the bottom mattress was yellow and black. Secondly, the bed was unclean. I woke up itchy from insect bites while sleeping, and my hands were still swollen the next day. Cleanliness is really bad and needs improvement. Service: Because it was a Saturday, the line was extremely long. After waiting for almost...

Hotel was ok but service was pathetic . They don’t have extra glasses to drink water nor do they have ice. Refrigerator isn’t working in the suite room.

Very convenient location, good value for money. The Swimming pool is definitely a plus as there is not many hotels in Shenzhen that have pool for that price.

I've lost count of how many times I've stayed here; it must be over 30 now, and every single time, the staff has been incredibly warm and welcoming. This visit, I saw Mara, who, despite being busy, still greeted me politely. Rachael helped me with check-in, which was super fast, and I even got to use my exclusive card package from a previous stay, which was a nice touch. The room was fantastic, and...

The room was quite spacious! The reception staff were also very welcoming! It was convenient to go downstairs for a stroll and eat. The weather was great, and it only took a ten-minute walk to Futian High-speed Railway Station! The surrounding transportation is also very convenient!

The service, hygiene, and facilities at Four Seasons are all good. There are many restaurant options nearby. On weekend nights, the KTVs in the vicinity can be quite loud and go on past midnight. I'm not sure how this is regulated locally, and I hope to see some improvement.

On vacation in Shenzhen, I missed my return flight. For the first few days, I stayed at the Kaisa Marriott (far from the airport, by the sea), but I didn't want to travel back and forth and risk missing another flight. So, I found a nice hotel nearby. I have to say, the Four Seasons Shenzhen truly lives up to its name. When I checked in, the front desk attendant was incredibly friendly and approachable...

Spent the night during New Year’s Eve. Didn’t really have an issue with anything, room was spacious, location is convenient. Only problem I had was the bar downstairs was playing loud music loud enough for me to hear upstair. But it was New Year’s Eve so it was forgivable.

Service: I absolutely have to highlight this! If you're big on hotel service, you can't go wrong with this place. We arrived quite early after flying from Nanjing to Shenzhen, and there was a huge temperature difference. The staff were incredibly patient, helped us with our room, and even proactively asked if we needed a place to change clothes. Ms. Nancy was so gentle and patient during check-in,...