Absolutely loved my stay here! The hotel is right above Futian High-Speed Rail Station, which made traveling to Hong Kong incredibly convenient. I could get to the station just ten minutes before my train
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The sophisticated room layout, the substantial yet aesthetically pleasing soft and hard furnishings, and the incredibly solid construction quality and maintenance… all live up to the Shangri-La's prestigious reputation
The room is spacious and well-maintained, even if it's not brand new, making for a pleasant stay. There's a large park right below the big glass windows, complete with tennis courts
It's incredibly convenient, as you can access Futian Station right downstairs. Dining is also a breeze; breakfast is plentiful, and the Xiangfang restaurant in the lobby offers great value for money for lunch and dinner
Right by Futian High-Speed Rail Station, which was super convenient coming from Hong Kong by high-speed rail. There are plenty of attractions, shopping malls, and subway lines nearby, making it perfect for sightseeing
The only downside is that the bed was incredibly soft, which was really uncomfortable for a pregnant woman like me – I barely slept a wink all night
Reviews here are mixed but my experience is great so far! Bed comfy, clean, nice towels, tea, internet works (tough for me only with wechat, not by room number and not by sms code)
Yes staff don't speak English well but that was almost funny, they tried tough😄
I think people smoke everywhere, but I knew that about China before, my room didn't have any smell tough
The room was very comfortable, especially the pillows – they were amazing! The cleanliness was also good, and all the room amenities were convenient. The breakfast quality was decent too
What really stood out was the incredibly convenient transportation; right across from the hotel entrance is Fuxing Station on Line 11, making it the best choice for getting to the airport and train station
The room was clean and quiet, and the location was super convenient. It was just a few minutes' walk to the nearby commercial area, and there were plenty of late-night food options downstairs
The room was decent. The breakfast, for a mid-range hotel, was actually quite good. It's right across from a subway entrance, which makes transportation very convenient.
They even thoughtfully provided complimentary game tokens, which was a lovely little touch. The overall facilities were clean and upscale, and the service was attentive and impeccable
The room's comfort was top-notch, with an amazing variety of pillows, including latex and buckwheat options, so you could choose exactly what you needed for a perfect night's sleep
But this hotel is still in perfect condition, and there's not a trace of odor in the rooms – that's a testament to their excellent management!
Coming from Hong Kong, my stay at the Crowne Plaza Shenzhen Futian was a fantastic experience
The front desk and service staff always greeted guests with a lovely smile, treating everyone with kindness and gentleness. The hotel boasts a professional Concierge team, offering meticulous and thoughtful service
The staff were all incredibly gentle, sweet, and friendly throughout, making me feel so welcome and comfortable without any sense of distance
It's been over half a year since our last stay on the executive floor. We always look forward to coming here to enjoy the executive lounge's snacks, and the breakfast offers plenty of choices
It's incredibly convenient with the bustling Huangting Plaza and Link Central shopping malls nearby, offering a wide array of food and entertainment
The service was prompt and responsive to customer needs. I want to particularly praise the gym and the pool. The gym is very well-equipped, so much so that even a lazy person like me would want to go twice a day
Coco Park, a beautiful indoor and outdoor shopping center with many dining options, is also just a 5-7 minute walk away. The service at this hotel is excellent 👍
Second time in Shenzhen, and the Sheraton truly surprised me! The room was lovely, my older child traveling with me absolutely loved it – so clean and tidy! The hotel breakfast was also excellent! And what's more, the front desk lady was incredibly patient, gentle, and attentive!
There are also tons of shopping malls nearby, so you'll never have to worry about finding food or entertainment. Plus, the hotel has direct access to the G-level of the subway station
The hotel's location is excellent, with incredibly convenient transport links; the subway station is right outside, and there's an underground parking garage, making both getting around and parking stress-free
The hotel boasts an excellent location with convenient transportation, being super close to Gangxia Metro Station. The rooms are clean and hygienic. The staff are proactive and enthusiastic
Yoyo was also very attentive to guests, and the overall stay experience was great. I'll definitely consider staying here again if I get the chance
The staff provided attentive service, especially Yoyo. I thoroughly enjoyed this stay and will definitely choose this hotel again next time!
Huge thanks to the hotel for a wonderful stay! The room was spotless, comfortable, and cozy, with a fantastic view
Jossce provides excellent service. The room was great, and the hotel location is very convenient.
The room was fantastic, and I received a thoughtful welcome gift from the Executive Lounge staff shortly after arriving! Chadi, the hotel's General Manager (if I may), even wrote a personal card, which was a very thoughtful gesture
Service: I absolutely have to highlight this! If you're big on hotel service, you can't go wrong with this place. We arrived quite early after flying from Nanjing to Shenzhen, and there was a huge temperature difference
On vacation in Shenzhen, I missed my return flight. For the first few days, I stayed at the Kaisa Marriott (far from the airport, by the sea), but I didn't want to travel back and forth and risk missing another flight
The service, hygiene, and facilities at Four Seasons are all good. There are many restaurant options nearby. On weekend nights, the KTVs in the vicinity can be quite loud and go on past midnight
While it's comparable to the Four Seasons Shenzhen in terms of location and facilities, I still prefer the Shenzhen property; it just feels so comfortable and natural
The weather was great, and it only took a ten-minute walk to Futian High-speed Railway Station! The surrounding transportation is also very convenient!
And during our stay, she always checked up on us to see if we liked everything or if there was anything we wished for. I booked a room, but because of my own preferences, I asked to see other rooms - higher categories
A very high-class hotel, clean, good atmosphere, and Eva at the reception was friendly and pleasant, providing service for every need. I will definitely be back.
Coming from Hong Kong, I booked this hotel online. The lobby is quite high up on the 23rd floor, and my room was on the 27th. The receptionist, Beta, was very enthusiastic and provided me with all the hotel information
Highly recommend this hotel! The location and service were excellent, and the room was both spacious and clean. The staff were friendly but i want to give special thanks to Beta. She was helpful and attentive
This stay exceeded my expectations! The service was truly "subtle and unobtrusive", from the concierge to the housekeeping staff, everyone was friendly and professional, especially Eva who checked me in
The hotel's location is excellent. When checking in, Xiaoteng, a guest service agent, helped me get a complimentary upgrade to a deluxe room with a great view. The high floor offered fantastic scenery
The hotel is conveniently located near good transportation links, making it easy to get around the city center
I frequently stay at Hilton hotels, and this one was excellent. The lobby is beautiful and has a lovely festive atmosphere, perfect for the New Year season. The butler was very welcoming, and the service was prompt
While I didn't get a room upgrade, I was very comfortable on my own. The view from the higher floor is exactly the same as I remember from my very first stay. The location is also fantastic
I hope to see some progress in myself every time I return here. The service is excellent; at the very least, they deliver food orders directly to your room
I've stayed here several times now, and it's always a great experience. I frequently choose this hotel because it's so comfortable. The staff are all very friendly and service is prompt
Honestly, I've lost count of how many times I've stayed at this hotel. It holds memories and stories from my very first visit to Shenzhen
By coincidence, both our check-in and check-out were handled by a staff member named Nora Chen. She assisted us promptly and professionally, always with a bright smile that made the experience even more pleasant
My frist time to Shenzen and stay in the hotel, so they offered to upgrage my room and free afternoon tea. The receptionist, Nora was very nice and helpful with these offer. Definitely come back!!
The mall next door has a wide variety of restaurants, so you can find anything you're craving. The front desk staff were very attentive and gave a thorough explanation of everything
The hotel was perfect from the warm welcome to the final farewell. Since we were traveling with children, the staff kindly gave them gifts and treated us with great care
The amount isn't important; what's truly admirable is their consideration for the customer! Next time I'm in Shenzhen, I'll definitely book this hotel again!
Clean and tidy! The service was top-notch! Especially when my mischievous child stained the hotel sheets, the hotel manager proactively thought of us
Very good location! Friendly staff!
Hotel not new and not modern inside, but very good condition. Large rooms, warm pool, perfect tennis courts!
In rooms were fruits as complement!
Very good hotel! And very good price!
I had a business trip to Shenzhen, and this hotel is located in the best location, Huangqian. The hotel is close to the metro, has a pool on the 4th floor, which is great for relaxing, and also has a gym
Appreciate their lovely birthday decoration for me. Love their daily fruits replenished. Clean room and all the accessories are well replenished and well maintained room
As a gift, they offered a fresh fruit platter, which I really loved
Location right infringement of underpass to train station
The room is bigger than average which also means large carpeted area which rather smelly. The room has permanent cigarette smells (probably from years enduring smoking guests) and window cannot be opened
you even get complimentary noodles in the evening, but most of all NO CIGARETTES SMELL! Which is very common in China!
I stayed at the UrCove in Shanghai and I had to check out early because the smell of cigarettes was too much in the hallway and coming through the vents but not once did I smell that here so this reason alone makes this hotel perfect for me
This place is strategically located if ure into tech shopping and fashion. The hotel is attached to a mall, so it is very convenient even if you don't feel like exploring. They great food options around the area
The air con was very very loud so we turned it down. This then meant the room was still muggy. So, basically, both me and the wife slept terribly. The room itself was nice enough
Location-wise, it’s very convenient. Being in Futian CBD means you are close to many attractions and key areas around Shenzhen, whether you’re sightseeing, shopping, dining, or travelling for business
Staff at the front desk was so friendly and helpful. Configuration of the room is very good. Toilet and shower and wash basin all separate rooms thus two people can be using the facilities at the same time
Everything feels spacious, modern, and professionally managed. The lobby area is large and welcoming, and the overall environment is clean, tidy, and well maintained
Convenient location connecting with a great shopping mall. Excellent hospitality with sincere and helpful staff. The suite is gorgeous and has lots of thoughtful details, like a bench near the entrance for changing shoes
The hotel environment is excellent, rooms are spacious and bright, and very clean. Facilities are complete and functional. The front desk staff are polite and check-in was quick. It's also convenient for getting around
The sunset over Lianhua Mountain Park paints a stunning picture of the city, truly a 'new New York' vibe. A huge thanks to Natalie, the front office manager, for recommending and upgrading me to a sunset view room
Also, it would be great if they could add some of the cakes from the dinner buffet. No matter how good the breakfast is, having the same thing for three to five days straight gets tiring
My boss wouldn't be happy! My favorite is the complimentary white fungus soup upon arrival!
Regarding dining, I hope the breakfast menu could have some variety daily
However, for nearly 3000, if no equipment is used, wouldn't the absorption be slightly less effective?
Finally, the price has gone up from around 2800 to 3500
The rooms are spacious, very clean, and well-equipped—the air conditioning worked perfectly, and the view was fantastic. Breakfast offered a wide variety of options and everything was delicious
I had a wonderful stay at this hotel. The staff were consistently kind, professional, and helpful, with Alin at the front desk standing out for exceptional service
Azharul Islam (Bellman), the front desk team,, the food and beverage team, the housekeeping team, Galina Sorokina (Guest Recogniton) and Jennifer Wang (on-duty manger)
The room was very clean, which is expected since it's newly renovated. The bed was super comfortable, and it's fantastic that they provide toiletries for children
Spectacular views and we managed to spectate the night light show on Saturday without needing to go to the Civic Centre
After the first day of housekeeping, she noticed we did simple laundry (1-2 pieces of undergarment) and offered us a complimentary mini laundry detergent
Very big rooms, standard breakfast, very nice and helpful staff.
Coco park mall at 100m full of restaurants.
Cosy and spacious room with all necessary facilities. The hotel staffs were very kind and helpful!
设施:very good
卫生:very good
环境:very good
服务:very good
Convenient location, good value for money
The room is acceptable and value for money. We are on 14th floor which is fine, but some friends staying on 9th Floor said the rooms are a bit stuffy with some humid smell.
I love this hotel, service is good, and free car park, room is clean, but u have to book the right and ask the right room.
Service: Fantastic! I've stayed in many hotels, but this one has the most staff, the highest quality personnel, and the most thoughtful service. Special thanks to Alan, KYAN, and LENN – they made our trip truly memorable
First of all, had an excellent stay at the Park Hyatt over the past 3 days. The service from the moment I got out of the car was superb and felt the warmth and amazing hospitality during the entire trip
As this is a business trip under an invite, I do not know ho ugh the stay costs—but wow, this is as 5-star as it gets! Best bathrooms with heated toilets, best toiletries, best view of Shenzhen from 40+ stories, and tasteful decor of subdued opulence
Lily (I believe that's her name) from the check-in counter and especially Vivian the GM, who was always at breakfast greeting and talking to the guests
Quiet in a way that's hard to find in Shenzhen's CBD. The staff remembered our preferences by day two without being asked, which is really the only metric that matters at this level
We made a last-minute decision to stay at the Park Hyatt for the final leg of our Shenzhen trip, and it turned out to be an absolutely brilliant choice, providing a perfect end to our journey
Note: The hotel is conveniently located near the Shanghai Hotel bus stop, an underpass, Huaqiang Road subway station, and fantastic shopping centers, offering excellent connectivity
From check-in to check-out, the front desk agent Xiao Zhen was professional and attentive, always with a warm smile! Thanks for this wonderful encounter, I got to experience a touch of old Shanghai charm right here in Shenzhen
Pretty good! The decor is very unique, with a retro style that gives off an old Shanghai vibe. It's just a few minutes' walk from the subway station, so getting around is convenient
Surrounded by retro vibes for a day! The hotel itself is a massive photoshoot location; you don't even need to find the perfect angle, just stand anywhere and it looks great
Her attitude was gentle and considerate, and her service was professional and thoughtful, with great attention to detail. The experience was absolutely superb, definitely worth repeat visits, and highly recommended!
Having a washer and dryer was a huge plus – I was able to get all my clothes cleaned and brought them home fresh. The breakfast was plentiful and delicious too
perfect location at the end of the walking street. comfortable and big rooms. very clean.
You Can enjoy very good spa saloon. Highly recommend in Guangdong province Shenzhen city
Excellent location for metro (
I did not check their smoking policy before I checked out, so, I can't say one way or the other if it was the hotel's fault with their air system or if there were guests clearly not adhering to the no-smoke policy
Also, there were lots of shops and restaurants that were within walking distance, so lots to do around the hotel. The reason I took off 2 stars is because their air quality wasn't the greatest
Lots of amenities, shops and restaurants on site with great customer service. The subway entrance (station for trains 3 and 7) was right outside the hotel, so it's very convenient
It truly felt like they cared about making my stay as comfortable and stress-free as possible. The hotel itself was clean, well-maintained, and offered all the amenities I needed for a relaxing visit
I can’t recommend this place enough, especially for anyone who values exceptional service and attention to detail. Thank you to the entire team for making my stay so memorable
They were extremely helpful and went above and beyond to assist me with everything I needed
Whether it was handling my parcels, providing detailed directions around the city, or even being available to help while I was outside the hotel, their dedication and professionalism stood out
we extended our stay in this hotel as its very close by to seg market awsome
I recently stayed at REZEN HOTEL for a few days, and it was an amazing experience from start to finish. The highlight of my stay was undoubtedly the reception staff
Stepping inside, a feeling of warmth instantly enveloped me. A large bed with crisp white linens dominated the center of the bedroom, complemented by wooden furniture and warm lighting
One of our favorite spots is the wooden deck overlooking the city — a perfect place to sit quietly, breathe, and listen to the sounds of nature. Traveling with a 2-year-old can be challenging, but not here
The check-in process was also handled by very friendly and attentive front desk staff. Staying here wasn't just a simple accommodation; it was an immersive slow-living experience, a true return to nature
Relaxing and quite enviornment - the wood house was super cool and we really enjoyed our stay. Very helpful staff members and its just 20 minutes taxi ride to Seaworld so you can enjoy the evening fun.
Our son absolutely loves the surrounding nature adventure park, with its walking paths, rope bridges, hiking challenges, natural playgrounds, pink sand areas, and even a pottery studio
The breakfast buffet is wonderful, and what truly makes this place shine is the incredibly kind and caring staff who make you feel welcomed and looked after from the moment you arrive
The room I was assigned was great, and having a gym and laundry room available was a real plus. The delivery robot could even bring my takeout directly to the room. Breakfast was rich and diverse, with plenty of options
The hotel is located near to the Huaqian North station and is near the mall area (<10mins) with local vendors available near the residential district (<5mins) too. The hotel is very stylish with a lot of art
Very comfortable hotel good place to stay in shen zhen customer service is on too with hotel design is very beautiful modern and yet keeping chinese essence room is big and bed is very comfortable!
Front desk Joey is very helpful with our parcel and assisted us in check in and check out
What can I say about this five stars hotel , must try their local dimsum, their rooms are huge, and what I got to say it’s the personal experience interacting with the hotel staff Josh and Sandy
I had breakfast on the 8th floor and I can tell that the view is amazing. you'll find a large choice of food and drinks, both Chinese and Western food. Fresh juice and really good fruit jams.
Front desk staff Sandy and Joey provided exceptionally warm and thoughtful service. There are even little birds in the lobby, which creates a wonderful atmosphere. Highly recommend!