Amadria Park Hotel Ivan in Sibenik

Totally unprofessional. Let people wait for room for 2 hours at lobby with poor AC and without any welcome. Hotel / Scam. Customer service 0

Hotel room is 28 degress C. First hotel room we got was 28 degress. We complained. Next one was like 1 degree less. Its a company policy to save money on cooling. Do not book if you want a hotel with aircondition.

We are staying in the Ivan hotel right now. Having paid £2500 to stay here for the 9 nights, I’m appalled at how overpriced everything is. They charge you to sit on a cabana within the hotel grounds. I kind of understand it on the beach, but as a hotel guest, I do not expect to have to pay to sit round the pool. Drinks and food are overpriced. Crazy golf on the resort is £30 for two people! Cocktails are at least £13 each!! The staff don’t give you any help with where to hire scooters or anything outside of the hotel. The hotel itself is situated a ten minute drive from the old town and there are a few local restaurants outside of the hotel that I would recommend. This hotel seems to want to charge charge charge. Not what I expect when I’ve paid so much to be here. Wouldn’t stay here again. Better off saving your money and getting an apartment somewhere. Beaches are lovely. You don’t even need a pool.

As a hotel general manager myself, I approached this stay with professional objectivity, but unfortunately, the overall experience was far below expectations. While the property has potential, the lack of proper leadership and attention to guest experience made our holiday frustrating instead of relaxing. We booked a sea-view room, expecting peace and quiet, but every night loud music played from the bar until midnight, with deep bass audible even from the bed. The bar was often empty, yet the volume remained high. Despite several complaints at reception, each staff member responded differently and no action was taken. Simple courtesy like lowering the music volume after 10 PM would’ve made a big difference. It’s clear that management or the GM rarely stays on-site – they appear disconnected from the actual guest experience. I highly recommend that they try spending a night in one of the rooms themselves. Our suite included restaurant reservations and pool cabana access, but these services were unreliable. Restaurant reservations failed on 3 out of 7 occasions (even when the restaurant wasn’t busy), and the cabanas had no signage or system – if you weren’t out early in the morning, others would simply take them, regardless of your room type. We witnessed a serious hygiene violation at the pool: a staff member wiped bird droppings off a sunbed with a towel and then rinsed that towel directly in the pool. From that moment, we avoided the pool entirely and used the beach instead. This was also reported to the assistant manager. On the third day, we escalated the ongoing issues to the assistant manager, who was polite but ineffective, repeatedly stating they had procedures and would “talk to the general manager” – but again, no follow-up or resolution came. The most unacceptable moment came during an on-site wedding. Earlier that day, the assistant manager assured us the music would be kept quieter that night. What he failed to mention was that a wedding would take place in the hotel garden – and of course, the music was even louder than usual. At 10:30 PM I went to reception to ask for a room change. The night receptionist, who was both rude and dismissive, told me I’d still hear it everywhere and “there’s only 1.5 hours left anyway.” Needless to say, we didn’t sleep that night either. The next morning, the assistant manager was conveniently off duty and unreachable. As a form of “compensation,” we were offered a complimentary drink at the bar, which turned out to be one of the most unprofessional drinks I’ve ever received in a hotel. Their “lemonade” was literally just water with lemon juice – no ice, no sugar syrup, no fruit slices, no garnish, not even a straw. It was so sour it was undrinkable – a perfect symbol of the service level we encountered. When I requested more substantial compensation, the front office staff couldn’t decide on anything without the general manager, who refused to speak with me directly, even when I specifically asked to