Luxury Family Hotel Bila Labut in Prague

We visited this weekend. Awful and expensive. It looks like hostel, broken beds which was unacceptable, we could not sleep and it had horrible smell, very heavy room perfume. They charge you i EUR. The price super expensive for its quality, has not been renovated since 60s probably.

Dirty and old, sorry to say. Parking is idiotically expensive. 2 star, because location is nice. But it’s glory gone into destruction..

Worst hotel I ever stayed at in my whole life. Do not get fooled by the word luxury on the hotel name. Its the furthest thing from luxury as you can get. I don't know how they have gotten the 4 star status but in reality it's a maximum of 2 stars. Dirty and lowkey expensive for Prague. If you have booked this hotel and still have the possibility to change please do it.

Great location and that's about it. Definitely not luxury and by no means is it four stars. My friends room had ticks in the bed which bit him two nights in row. Had to ask to be moved to another room. General manager was rude and unprofessional about the whole incident. The website does not reflect the true facilities at the hotel, either. Avoid at all costs.

I want to start with this hotel in bullet points. I have booked a triple room or 2 nights. In one word "terrible and disgusting". It was as much luxury as a bald man has a family name of hair.

1. The room was not triple and it was a two plus room with very small and think mattrace whicb I hardly could fit in it. When I complained they said it is how a triple room looks like !! I show them how a triple room is and they said we do not have such a room (but they rent the room as triple)
2. The hotel is not looking like a 4 star hotel and it looks to mkre like a

2 star one. Everything is small and old and dirty!

3. The blankets were dirty and when I complained they said that they will change it. After I returned at 11 p.m. I saw that they did not change it and also the towels which I marked them and left them on the ground are hanged as washed ones!!! I called tge reception and waited 30 min till they bring new ones.

4. They toilets were dirty with old materials and water was coming out to the ground when we were using the flush.

5. There was only one electricity plug in the room so we had to charge our phones one after each other. Thanks to fast charging technology of our phones we could have our phones switched on!

6. Internet was not working all the time !! I did not use it at all and finish all my mobile data simply since the wifi was not working. I talked to reception and they said since people are using it, it is not working for you!! I was so surprised with their logics!

7. Very bad breakfast with old materials. The fruits were old and disgusting. There were only 2 persons working tgere ans there was not enough plates. They were washing them and putting them back again completely wet with a lot of water inside the plate.

Summary: they are fraud and I am not sure how they could get 4 stars. The service and cleanness was terrible. Everything is dirty and old and they do not change cober of blankets and towels !! It was the most terrible stay of my life in a hotel so far.