La Boutique in Prague

Reception and check-in are in the hotel main building which is ok. But trip.com rooms are given in another building about 5min walk. Also, it is quiet building. Not recommend for solo or female traveller. Breakfast is reasonable with sufficient spread and choices.

Unfortunately, my experience at this hotel was extremely disappointing and far below basic expectations.

First of all, there was no complimentary drinking water provided in the room, which is something you’d expect even in the most basic accommodations. All the bathroom sinks were broken, making it very inconvenient to use the facilities. On top of that, there was no bathroom slipper provided, which is a basic hygiene necessity, especially when the cleanliness is questionable.

What made the stay even worse was the behavior of one of the female receptionists. She was incredibly rude, unprofessional, and had a very nasty attitude. Her manners were unacceptable and honestly made me feel very uncomfortable. It’s disappointing to encounter this kind of treatment from hotel staff, especially at the front desk.

Overall, I would not recommend this hotel. It lacks the most basic amenities, the facilities are poorly maintained, and the customer service was terrible. Save your money and find a better place to stay.

I would never recommend this hotel.
Prague is a beautiful city. And this hotel is located in a really convenient and lovely part of the city. Well connected by tram and subway.

However. The hotel is not where it should be. I booked an apartment with two single beds but was told it was impossible to receive two single beds in an apartment room. Nonsense. As the next day after communication between my service provider and the hotel, I was moved to another apartment. This apartment like the first was two blocks away from the hotel. It was also above a row of trash cans. Something we noticed on a warm Saturday evening. When insects started entering the room from our open window. It could be argued that we shouldn’t have had our window open if we were bothered about insects. But the shear amount and varying species of insects evidently came from the trash bins down below in the courtyard. And what other option did we have. The hotel has no AC instead offering a cheap fan that over heats.
To deal with the bug issue I was unable to contact the hotel as it was a walk away and there was no phone connection. Maybe I am expecting too much from a ‘boutique apartment.’
What isn’t too much is to clean. The apartment walls had a spider in almost every corner and the floors were caked in dust.
The staff helped when I asked and seemed pleasant. But at the same time were also quite nonchalant as I assume they’ve heard all my ‘complaints’ from other guests before.