Bahia Principe Grand Bavaro - All Inclusive in Punta Cana

We loved our two-week stay at the hotel. All the staff were friendly. The negative reviews are unfounded and dishonest. I would return without hesitation, even though this is our fourth trip to the Dominican Re

My husband and I stayed at the Bahia Punta Cana to attend my friend's wedding The good: The grounds are clean and beautiful. Trees and grass and flowers were colorful The beach was gorgeous with soft sand The food I the main buffet was really good. Variety and selection was plenty The Indian and steak restaurant was delicious The room was clean and spacious The wedding coordinator did a great job with my friend's wedding :Now the con For me this resort was just too overwhelming. It was too big. You will most likely need to use the complimentary transport service they offer at the resort. It is at least 1/4 mile from the main lobby to the beach. I prefer to be able to walk from my room to the restaurant or the gym or the beach. I do not want to wait in the hot sun for the carts that drive you around. Sometimes the carts are full and you have to wait for the next one. Usually around dinner time, you may need to wait for 2- 3 carts to pass before an empty will show up The front desk staff assigned me a room that was already taken. When the front desk resolved it, I was disappointed that a manager didn't come over to apologize for the mix up and time wasted. By the time we realized our room was already assigned, it was 30 minutes since our time of arrival. We had to go back to the front desk to get a room which took about another 15 minutes and still no manager to apologize. Miquel was only one that stood out because he assisted me with printing something for my friend's wedding Overall the staff was NOT rude. My husband and I had gone to another resort in Punta Cana many years ago and the staff was horrible. Just rude and did not want to assist when needed. Barely anyone spoke English except the salesman that wanted to sell me time share. Here, they were NOT rude but they did not exude warmth or a welcoming demeanor. I know it might be a language barrier but I was using Google translate to see if I would get good service. I would think your staff would appreciate my effort and laugh about it. They just kept a straight face. Knowing that they can receive tips, they would smile or try being a little more personable. But no. When we went to the main restaurant, nobody said "good morning" or "how is your day"? Waquel in your main restaurant was the ONLY staff that was personable and exuded a warmth demeanor. Majority of your drivers of the carts were not very friendly. They acted like they didn't want to be there. Just a simple smile and "good morning" will go a long way. Your security is less to be desired. I did not witness this incident but my friend's did. Apparently there was a guest at the pool by Flame that was drunk and started a fight where he swung at your lifeguard. This guest was approaching other guests trying to start a fight and your security did nothing. Your life guard was the ONLY person that physically stopped this drunken guest by holding him in a full Nelson. WHy did your security did NOTHING? This doesn't make me feel safe.

Kuddos to Vladimir at the main Lobby. He was wonderful when we checked in. Richard and Felix, two of the lifeguards at the quieter pool, were very helpful in assisting us with a situation and we were very grateful. Overall, we really enjoyed the layout of the resort. Our premium suite was beautiful overlooking the pool! Staff were friendly and offered assistance when asked. We will definitely be back!

We enjoyed the resort, we would definitely go back.

Beach: wonderful white sand and crystal-clear water Buffet: The quality and variety of food is hard to match anywhere else. Hotel : While the complex is huge the transportation is very efficient. Rooms: Make sure you pay a little extra and request an upgraded room. It's worth it !