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298 USD
Hotel Riu Palace Punta Cana - All Inclusive in Punta Cana
🌍 Dominican, Punta Cana, Playa de Arena Gorda
● Center: 18 km
🌞 Beach - 1 min
➊ 1 line
☎ Phone: +1 809-687-4242Show
✅ Staff consistently described as friendly, attentive, and hardworking, with special mentions of entertainment team members like Beba, Alex, Jamie, and Zorrilla. ✅ Buffet breakfast praised for variety and quality, with some guests calling it amazing. ✅ Beach and pool areas noted as beautiful and well-maintained, with free access to towels and loungers. ✅ Active entertainment programs including Riu pool parties, live music, and family-friendly New Year's Eve events. ✅ Rooms are spacious with daily housekeeping and stocked minibars. ❌ Multiple reviews mention cleanliness issues including cockroaches in rooms and public areas, and mildew in bathrooms. ❌ Some rooms have maintenance problems such as broken showerheads, poor drainage, and outdated furnishings. ❌ Food quality outside breakfast is mixed, with some guests finding restaurant meals average or repetitive and the Italian restaurant lacking authenticity. ❌ Wi-Fi quality is reported as poor or inconsistent. ❌ Beach suffers from seaweed accumulation that is not adequately cleaned, affecting swimming experience.
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Rooms and prices
2 guests
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Double Junior Suite
Private bathroom
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Double Junior Suite
Private bathroom
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Superior Double Junior Suite
Private bathroom
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Superior Double Junior Suite
Private bathroom
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Double Suite
Private bathroom
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Description
Hotel Riu Palace Punta Cana - All Inclusive is a four-star resort located directly on the white sands of Arena Gorda Beach, offering 612 rooms in a single 4-story building. Built in 2006 and renovated in 2018, it covers 63,000 m² featuring six restaurants and four bars serving a variety of cuisines and drinks. The hotel provides extensive kids’ facilities including a playground, children’s pools, and a club for ages 4 to 12, with optional paid nanny services. Guests can enjoy multiple pools with jacuzzis, a spa center named Eternal SPA, fitness center, tennis courts, and free access to water sports like snorkeling, sailing, and kayaking. The resort also has a business center, meeting rooms, and an amphitheater with free entrance and drinks. Wi-Fi is complimentary in the lobby, with internet café access available for a fee. This hotel is geared toward active travelers who appreciate daytime and evening entertainment including live music and themed parties.
Location
The hotel is situated on the first line of Arena Gorda Beach, just 40 meters from the shore, providing easy beach access with free sun loungers, umbrellas, and towels. It lies 20 km from Punta Cana International Airport (PUJ) and 50 km from the city of Higüey. Nearby dining options include Restaurant Takara (163 m), rated 9/10 for great food on a white sand beach, Mexican restaurant Santa Fe (395 m), and El Pescador (357 m), although the latter has mixed reviews. The extensive 63,000 m² grounds include a park, shops, and a disco open free except for special events, all within walking distance.
Tips
- If you are sensitive to room conditions, request a room upgrade or inspect the room upon arrival due to some reports of maintenance issues.
- Use the free water sports like kayaking and sailing to make the most of your stay.
- Consider visiting nearby restaurants like Takara for a different dining experience outside the hotel.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Breakfast: Option: Buffet Opening hours: [Mon - Sun] 07:00-11:00 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard
- Check in time: 16:00. Check out time: 11:00.
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Services and facilities
General
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Heating
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Reception desk
Rooms
- Cable TV
- Minibar
- Hairdryer
- Bathtub
- Shower
- Alarm clock
- Toiletries
Accessibility
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Services and amenities
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
Meals
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Bottled water
Internet
- Free Wi-Fi
Transfer
- Taxi booking
Languages Spoken
- Spanish
- English
- Multi-language staff
Tourist services
- Tour assistance
Recreation
- Barbecue grill(s)
- Billiards
- Nightclub
- Barbeque
- Sun Deck
Parking
- Free parking
- Parking nearby
Pool and beach
- Water park
- Swimming pool
- Indoor Pool
- Outdoor pool
- Beach facilities
- Water fun
- Private beach
- Beach/pool towels
Business
- Event facilities
- Conference Hall
Sports
- Windsurfing
- Diving
- Snorkelling
- Tennis court
- Fitness facilities
- Golf course (within 3 km)
Beauty and wellness
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
Kids
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Kids club
Pets
- Pets Not Allowed
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 40 m. It takes 1 minute To the beach!
Hotel view
Video: Отель Riu Palace Punta Cana – Обзор лучших отелей Доминиканы | Пляжи, сервис, отдых
Map
Reviews
18.01.2026
I typically do not write poor reviews however this Riu lacked top quality. At first when we arrived everything was great they upgraded our room which was no upgrade as room was extremely dirty. Bathroom had hair in shower mold between tiles corners of room have never been cleaned. Worst was coming in one night as when we turned on lights one cockaroach ran so we had to kill and then I went to use bathroom and killed another. That was not only cockroach I was one also on floor in lunch area around the food.
I was also surprised that asked for a later check out since flight was later and the guest service was rude and didn’t even look at computer simply said no late checkout we can’t accommodate you .
After saying at other Riu I will not be returning the food also lacked very dry and super hard bread every morning .
I was also surprised that asked for a later check out since flight was later and the guest service was rude and didn’t even look at computer simply said no late checkout we can’t accommodate you .
After saying at other Riu I will not be returning the food also lacked very dry and super hard bread every morning .
13.01.2026
I have been to newer RIU properties for eg RIU Ocho Rios in Jamaica and it was beautiful there. But RIU Punta Palace is nice too. But not as new as RIU Ocho Rios. Still enjoyed my time because the staff was wonderful
13.01.2026
Over all the resort was great! The food was good! Customer Service was outstanding! The only thing the WiFi wasn’t that great. The Riu party was lit we definitely had a time! I would definitely stay again!
10.01.2026
Love it! Nice Resort! Food is good and much variety, nice pools and beach, 5 of 5 star I’ll be back soon
08.01.2026
The hotel grounds beach pool were beautiful, the rooms were average, beds not that comfortable, low grade finishes in bathrooms and rooms, the restaurants were average, but the food buffet (breakfast dinner) was excellent with plenty of variety. Hotel staff friendly. New years eve Party was family friendly and a 10! Very fun and lively and free for guests. went on two excursions. Scuba caribe snorkelling was great. Overall good experience.
04.01.2026
I was initially given room 2010. It had a hole in the wall, paint splatter all over including, phone, night stand and headstand. It also smelled like mildew. After calling the front desk I was moved to room 1143.
1143 was better. No mildew smell but the shower drain and sinks didn't drain well, there was mildew buildup around the shower. The showerhead didn't work at all so I made attempts to change rooms again. They sent me a plumber to fix it but they couldn't so I was told to wait until the morning since they had no rooms.
After formally complaining to ******* and to Riu through their website they came knocking at 1am to move me to a nicer and apparently available room, 1179. Once there our stay improved but we were not happy about the first two rooms which honestly shouldn't be given to anyone.
I have pictures of those first two rooms. They were in horrible conditions.
1143 was better. No mildew smell but the shower drain and sinks didn't drain well, there was mildew buildup around the shower. The showerhead didn't work at all so I made attempts to change rooms again. They sent me a plumber to fix it but they couldn't so I was told to wait until the morning since they had no rooms.
After formally complaining to ******* and to Riu through their website they came knocking at 1am to move me to a nicer and apparently available room, 1179. Once there our stay improved but we were not happy about the first two rooms which honestly shouldn't be given to anyone.
I have pictures of those first two rooms. They were in horrible conditions.
02.01.2026
The hotel was overall okay, but unfortunately it is clearly starting to show its age.
I have been staying at Riu Palace Punta Cana for several years, and this was the first time I truly noticed a decline. The bathroom in my room (35) had several broken amenities and showed a clear lack of maintenance. The drawers in the room were also very difficult to open and close, likely due to damage from humidity and salt air.
Service was another disappointment! Some restaurant staff seemed to forget that they work in a five star resort. On multiple occasions, I witnessed staff yelling at each other and, at times, being rude to guests. Additional training on proper five-star service standards is clearly needed. It’s in these small but important details that the hotel’s prestige is being lost.
Cleanliness was also a concern. I spent a lot of time in the cafeteria next to the lobby and saw cockroaches almost daily. I often found myself having to kill them with my shoes, which is unacceptable for a resort of this category.
The entertainment was also disappointing. Since guests cannot really leave the hotel at night, entertainment plays a major role in the overall experience, but it fell short. The audio quality felt cheap, and the performances were uncomfortable to sit through for more than 10 minutes after dinner. Riu Palace should seriously look at similar Mexico resorts and consider adopting some of their nighttime entertainment concepts.
I have been staying at Riu Palace Punta Cana for several years, and this was the first time I truly noticed a decline. The bathroom in my room (35) had several broken amenities and showed a clear lack of maintenance. The drawers in the room were also very difficult to open and close, likely due to damage from humidity and salt air.
Service was another disappointment! Some restaurant staff seemed to forget that they work in a five star resort. On multiple occasions, I witnessed staff yelling at each other and, at times, being rude to guests. Additional training on proper five-star service standards is clearly needed. It’s in these small but important details that the hotel’s prestige is being lost.
Cleanliness was also a concern. I spent a lot of time in the cafeteria next to the lobby and saw cockroaches almost daily. I often found myself having to kill them with my shoes, which is unacceptable for a resort of this category.
The entertainment was also disappointing. Since guests cannot really leave the hotel at night, entertainment plays a major role in the overall experience, but it fell short. The audio quality felt cheap, and the performances were uncomfortable to sit through for more than 10 minutes after dinner. Riu Palace should seriously look at similar Mexico resorts and consider adopting some of their nighttime entertainment concepts.
02.01.2026
My family and I loved our stay at RIU Palace Punta Cana! The staff were amazing! They made the stay 100% better. The food at the buffet style restaurant La Isabella was pretty mild but the restaurant food was very good. Room was very clean although it had a slight smell when we first arrived. The only complaint I have about this resort which is an isolated event was that the smoke alarm went off for the first two nights multiple times. Pretty much scared me and my kids out our sleep two nights in a row and when we went to see what was going on I kinda felt dismissed (I believe it was due to the language barrier). Next day I did find out it was due to a guest smoking in their room. Overall, great experience!
02.01.2026
Your typical all inclusive resort. Nice beach access. Pools are nice. The water park isn’t convenient. Staff could be trained better.
31.12.2025
It was OK. The food could’ve been better and I definitely came back sick because the water was not good.
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POIs near hotel
Coral Lab (1.2 km)
Aquarium showcasing coral species and marine biodiversity research.
Playa Princess (2.9 km)
Beach resort attraction offering water sports and coastal recreation.
Chocolate (5 km)
Museum dedicated to chocolate history, production, and tasting experiences.
Aroma's Museum (6 km)
Museum exploring scents, fragrances, and aromatic plant history.
Ocean Adventures (6 km)
Theme park with water rides and adventure activities centered on ocean themes.
Cafe and Restaurants near hotel
Restaurant Takara (2 min)
Пунта Кана 23000
Reviews28.08.2017
20.12.2016
Great food in white sand beach.
Restaurant «El Pescador» (5 min)
Пунта Кана 23000
Reviews20.05.2017
Giant shrimp from the Buffet was green! Ew. I dont recommend it.
03.04.2017
12.12.2016
Great atmosphere -average food
Mexican restaurant Santa Fe (6 min)
Пунта Кана 23000
Reviews25.12.2017
Great food and great service!!!
03.06.2017
Great food with amazing service. Really good selection of foods.
04.05.2017
It was a good, fajitas were great. Could be a little more "mexican", but overall we had a good time.
22.03.2017
Not a lot of options to eat. Too few desserts. The service though is remarkable, very kind people, always finding a way to please the customer.
Frequently asked questions about Hotel Riu Palace Punta Cana - All Inclusive
How far is Hotel Riu Palace Punta Cana from the airport?
The hotel is located 20 km from Punta Cana International Airport (PUJ).
Are pets allowed at this hotel?
Pets are not allowed at Hotel Riu Palace Punta Cana.
What types of rooms are available at this hotel?
Room types include Double Junior Suite, Superior Double Junior Suite, and Double Suite.
Is Wi-Fi available throughout the hotel?
Wi-Fi is free in the lobby; internet café access is available for a fee.
What children’s facilities does the hotel offer?
The hotel features a children’s playground, children’s pools, a kids’ club for ages 4 to 12, and paid nanny services available on request.
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