Pyramids Hills View in Cairo

The staff are so wonderful

The staff was extremely helpful!

- They booked all of our tours / drivers no matter what we wanted to do. It is was a little more than getting taxi/Uber, but we had the same drivers and got to know them which was so fun!

- Breakfast was simple and the accommodates my husband's dietary needs of no gluten.

- Our air conditioning went out the second night. They had a technician come to repair it that night even though it was late.

- The views we're absolutely breathtaking from the rooftop. We had a room with a view which was awesome, but not necessary with access to the panoramic top. We enjoyed sunrises and sunsets - completely unobstructed.

- There's several restaurants/bakeries/shops/playground within walking distance and it felt very safe.

If I'm to be honest about a could other things:
- the beds aren't super comfortable, but I've slept on worse. The bedding was clean though.
- it seems worn down, but I don't know Egypt enough to compare it to anything else.

All in all, it's not fancy, but for the price, the service was so enjoyable and welcoming and worth it.

For the price it is quite good, very attentive staff.

Exceptional Hotel

The best customer service experience you will find anywhere and I'm serious. Picked me up from the hotel and when I got to the hotel my room wasn't available so they upgraded me to a better room. Delicious breakfast every morning, which I enjoyed very much. Everyone there will be there at a seconds notice if you need anything. They don't pressure you at all and I have been to egypt 8 times previous to this and your always pressured but here these guys they allow you to relax and enjoy your holiday. Yes there's lots of tours but you can ask them and they will tell you but they won't try to sell you anything or tell you anything unless you ask. It jeans you feel relaxed and it feels like a holiday. If you want ty o go on your I would go with these guys because as I gavd said or about to say is that they will make sure you get the get deal and that your not overcharged. Come on who does that really. I know everywhere else I've been they've always tried yo over charge or make dome cash themselves so you can't enjoy it but here they treat, which such respect your going to feel wonderful. They go out there way to help you so much so that even when I go to the shop to buy the little things they will ci e with you so your charged the correct price and that is service. If on the first occasion Abdul Rahman didn't come with me to the shop I would have been charged double and more. Ali the owner is by far the best owner/manager you will find... So down to earth and always ready to help and make sure your stay is 10 out of 10. There are so many to mention from Ahmed to Yousef the young ones who's energy makes you feel happy each day. The names have left me so I could mention them all and I apologise guys but they're amazing. The views are amazing and the best your going to get from nay roof top. Unfortunately I had to leave early so I had to cut short my stay from 2 weeks to a week and it was no problem. They more than happily refunded the rest of the amount and now tell me who does that. Everywhere else they will charge you a premium or just say no. You get clean towels, comfortable bed or beds, wardrobe, fridge freezer, soap, shampoo, kettle, air conditioning etc etc. I've been here a week seen the behaviour, understood the mannerisms, heard how they talk and I cna truly say these guys and this hotel is outstanding and well above par compared to many other 4 or 5 star hotels. You need to come and see, feel and hear the experience and then you will realise why I have written what I wrote.

Fantastic and thank you so much and I am happy to call you a family because you treated me like my own family does.

I've seen the review before mine and there is no way what he has written to be honest infact it's 100 per cent untrue. I am telling as a British Male I will write a fair review and if its bad I will say its bad and if its good I will say its good. Yes they could improve who doesn't want to improve... Elon MUSK, Zuckerberg, Gates. APPLE and so on they built and created enormous organisations but did they stop improving no so can these guys achieve more and do better of course but that's there mentality to be better everyday. In other places you see and understand that's it they've achieved but these guys I can tell you God willing will always stay true to who they are and that is being exceptional in service and everything they do. So as for the last guy I would read it and then laugh because you know he's a hater.
But anyhow let's get back to the hotel and the people who run it. Amazing work guys and hence why I have a written a long review.

Truly fantastic experience even though I was passing through.

very cool place

Nice clean place, and very kind people