This hotel was absolutely terrible; the service was poor in every aspect. Here are a few points for your reference:

1. The hotel has no elevator, and the room was on the third floor. Staff helped with check-in, but I had to carry it down myself when checking out.

2. On the first day, I ran out of water in the room and called the hotel. The water delivery took half an hour, resulting in a lot of waiting.

3. On the second day, I had a fever and went out to buy medicine. I called the hotel front desk and asked for water, and they said yes. However, after waiting 15 minutes, it still hadn't arrived. When I went to check out and said "good morning" to the staff, they barely responded and were busy playing on their phones.

4. Checking out should only take a minute, but the front desk said they needed to check and would take five minutes. My car had arrived immediately, whereas at other hotels, check-out is instant.

5. The hotel front desk staff's English was extremely poor; they couldn't understand many words. I asked for a bowl, but the front desk staff didn't understand and told me to go to the front desk to show them a picture. After showing it, they said they needed to confirm with the restaurant, and then called again to say the restaurant didn't have any usable bowls. I don't understand why a restaurant as big as this would have such difficulty finding a bowl. Only after arguing with the front desk did they say they would confirm with the manager. The bowls were finally brought out last, taking almost 1.5 hours in total.

Overall, communication was extremely difficult; the English was poor, and the staff were stubborn and inflexible. The efficiency was also terrible; what was said to be 5 minutes always ended up taking at least half an hour. The front desk staff were also impolite; after saying "good morning" a few times during checkout, they pretended not to hear and played on their phones. My last experience in Egypt was terrible; I suggest you choose carefully. I don't know if it's discrimination against Chinese people. We even encountered an elderly white woman stealing bread at the restaurant.

Very stressful and unpleasant stay

We stayed at Minamark Resort for only a few hours before our flight and had a terrible experience. We booked a room without a pool view to avoid noise, but it was very loud — we heard shouting and even what sounded like a fight on the street. The AC made a horrible buzzing sound, so we had to turn it off. For the price, the room was outdated and far below a 4-star standard.

The worst part happened at check-out. We never used the pool, but the staff insisted we return towel cards that we had accidentally left in the room. Even after explaining that our taxi was waiting and we were late for the airport, the receptionist forced me to go back to get them. Then the shift manager spoke to us aggressively and even tried to stop our taxi driver from leaving. It felt intimidating and completely unprofessional.

Only the lobby looks decent — everything else is average, and the staff were rude and unfriendly.
Absolutely do not recommend this hotel.