Swissôtel Hotel in Tallinn

The only reason I am giving two stars instead of one is the location: close to Old Town yet in a quiet area. Unfortunately, everything else about the experience was deeply disappointing.

At check-in, instead of offering an early check-in fee, the front desk told me the only option was to pay a much higher rate for a room upgrade — not just for the first day, but for my entire three-day stay. After a long trip I was exhausted and felt I had no choice but to accept. When checking out, I was told this payment “was not received,” despite having paid by card, and that I needed to pay an additional €50 on top of the €100 deposit they were holding. Only after I insisted and created a scene did they suddenly “discover” it was a system error. This kind of behavior is completely unacceptable for a hotel that claims to be of international standard.

Breakfast service was no better. Staff would take my coffee order and then never bring it — more than once. It seems basic hospitality and service training are simply absent here.

Yes, the rooms are comfortable, but when service is this poor, the whole experience loses its value. From front desk to restaurant staff, I found the service careless and unprofessional. As an Accor member, I am honestly embarrassed by this property.