Mercure Paris Opéra Faubourg Montmartre in Paris

After checking in I was greeted with a building site under full construction. My room was tiny, dirty, stained headboard and carpets. There was a terrible odour. I asked to be moved and was told the hotel was full. I immediately checked out..

We booked this place months ago and paid in full. I was very disappointed, the staff were great. Unfortunately, the room was no bigger than a shoe box, and th bathroom the size of a matchbox, talking to someone else on our cruise. Said that they stayed at another mercure and were dissatisfied with their accommodation as well. Please check the room m2 when researching your booking. As I am aware that they are old accommodation sized rooms for that erra of build. Our room would have been better suited as a 1 single bed room. Also discovered that the bed had a plastic lining sheet on the mattress, which answered why we woke up in a sweat each night.

Unfortunately no where near four stars. The room was small and not the cleanest. There was no isolation from street noise. One could argue that these all are normal traits for a hotel in Paris, but in that case let’s at least be honest with the fact that it is a three star hotel at best

I stayed at the Mercure Paris Opera for four nights in October 2024. The facility is not too bad. Rooms are small, but neat and tidy enough. Internal facing rooms are very quiet, so sleep quality is good. There are issues with the bathrooms (non-flushing toilets, water leaks etc). The main concern I have with this place is the staffing. In the first two days on four separate occasions, staff just walked into my room - no knock, just the door swinging open and someone was suddenly there for me. I find this incredibly uncomfortable. The cleaning staff would also block the only elevator for hours at a time, meaning a lot of walking up and down the stairs. Another huge gripe is the front door security. I got up early one morning for a job, and on returning back to the hotel, the front doors were locked. There is no key card access, you need to hit the intercom button and staff buzz you in...except that there was no one on front desk and I ended up locked out for almost 20 minutes! Such an odd approach for a Mercure Hotel. Overall, not a terrible stay, but there are some huge areas that need to be fixed.