Les Jardins du Luxembourg in Paris

We had stayed here in 2024 and decided to come back again this year. Returning from dinner at 11:30pm we prepared our luggage for a 7am departure and went to sleep. In the morning, we realized that my purse, my husband's passport pouch and wallet were gone. The window was still on the loose latch (as we found it on check in) and the door double-locked from the inside. We immediately alerted the front desk who called the police and reviewed the cameras. No one entered our room from the hallway between 1130pm and 6am. The crime scene police officers arrived and after taking fingerprints confirmed that the thief entered our room by climbing up the exterior wall, over the balcony railing, and through the latched window WHILE WE WERE ASLEEP. Were we followed back from dinner (~30 min walk)? Was it an inside job? Was it opportunistic? Was it random? No one can say. We requested that the hotel use their insurance to help cover the costs of the stolen items (~$5,000US) but we were told that their insurance company denied the claim since we were in the room during the theft. Is it their belief that our waking up and confronting a thief in the dark would have been preferable? We had hoped the hotel would have fought harder for us. Adding insult to injury, we received a very assertive email from them demanding that we pay for the room the night of the break in. We are very disappointed in the hotel's response (other than the 2 complimentary nights they offered). We are out a great deal of money as our travel insurance does not cover travel expenses incurred due to theft of a passport in addition to the value of the items that were stolen. This was the most terrifying travel experience we've ever had. A hotel's most basic promise is a safe place to sleep. In this case, that didn’t happen and thus we cannot recommend the hotel.