Hôtel Jeanne d'Arc le Marais in Paris

The experience at this hotel ruined our trip to Paris and the owner of the hotel did not care at all to make the matter right.

I followed up by email with management 4 times, with only one response that did not resolve the issue whatsoever. The owner, Julie does not respond when you reach out to resolve a problem. The stay here was disappointment after disappointment.

1. The hotel room was covered in dust and mold- including the lamp, window, sheets, bathroom, towel rack and staircase. It looked like housekeeping didn't clean the room or linen based on the thick layer of dust covering everything. Pictures are attached below.

2. We moved rooms the next day. Unfortunately, the problems continued to go downhill. We were told there would be three beds, but got put in a room with two beds. Now three adults were sharing two small beds. The front desk assured me that they would give us three beds tomorrow. Did that happen? No. Then, they assured me the following day there would be the correct amount of beds. Once again, for the second day in a row that did not happen. We did not sleep well being crammed into a small bed.

3. The hotel needs mouse traps set up. I was talking to the front desk and was greeted by a mouse running by my feet and was told they are aware there is a mouse problem.

We did not go on a vacation to be sleeping in dust, mold, crusty mattress pad, or to be sleeping in the same bed. There are many other hotels to stay at the are clean, and have management that is responsive, do not book a stay here.